Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This makes biking infinitely more fun and easier. I really love this and even got the bigger battery. I bike more now than I ever did. It’s totally worth it. However, it’s not perfect. The batter display and the actual lights on the battery vary greatly in how much battery life is left, which I find really confusing. The battery itself shows lots of range but the display says it’s almost empty and it’ll die, but the battery says there’s still lots of life… I also found that the battery (15km range one) is starting to die before 15km and I’ve only really used it for one season. My display also died just after 1 year, like weeks after, and I had to pay for a new one.”

Helpful Report

Posted 8 months ago

“I have the first version. There were problems with the battery pack (the motor only worked intermittently, which is not nice in a hilly area) but customer support was very rapid and helpful and eventually sent me a new pack. After that I was a happy user for years. But now it doesn't work any more, first because folding and unfolding my Brompton led to damage to the cables and just recently my bike got flooded so the motor stopped working altogether. But I think I'll just order a new kit.”

Helpful Report

Posted 8 months ago

“It's a great little do it your self kit for someone that likes putting it on their bike of choice. Only criticism is battery only lasted a tad over a year and was not honored for warranty replacement. Got a battery with twice the power for half the cost on Amazon.”

Helpful Report

Posted 8 months ago

“I am a first generation adopter (2020) and the system is generally wonderful. Ive upgraded to the Max Battery system. I love my touring bike and I can remove the battery if I want a 'normal' light-weight ride. I also have an off-road bike fitted with the same system. For my daughter's bike I arranged for a mounting clip on the down tube for the battery to keep the centre of gravity lower. She says this has worked well. The customer support was not good in the early days but I think that has gradually improved over time. I'd say steer clear of the Air Battery. it may be suitable for carrying on an aircraft but otherwise pretty useless. I also hated the enhanced switcher since rather than switching up and down through the power ranges, it was cylclic ie you have to go up to level 5 before you can get back to level 1. Stupid Design. I gave mine back to the shop!”

Helpful Report

Posted 8 months ago

“I have the original kit. All went well for over two years until I had some issues that customer support fixed after a couple of replacement parts sent. It was just out of warranty so very impressed with the service. However it’s now cutting out on me every ride after a mile or so. I suspect it’s the battery pack which, though a few years old, hasn’t done many miles as it’s my ‘pub bike’. I’d like to just replace it with a newer pack and controller but every time I look I can’t work out what I need to order as there are a number of options now. Mainly laziness on my part I’ll admit. Loved the product for the first few years though.”

Helpful Report

Posted 8 months ago

“My wife and I stopped cycling for 20 years. We resumed riding during the pandemic for fitness until I developed a tear in my meniscus. Adding the Swytch kit to both of our bikes enabled us to resume cycling again. It was easy to add the kit and maintain it. So much less expensive that buying an electric bike outright. We've been happy with them since.”

Helpful Report

Posted 8 months ago

“Easy install and set up. A little pricier than others elec bikes BUT it’s quality materials, easy to modify (throttle or pedal assist) and you modify your existing bike (saving bikes from the rubbish).”

Helpful Report

Posted 8 months ago

“Effort less peddling , was pleasantly surprised”

Helpful Report

Posted 8 months ago

“The bike is powerful even on P1. Fitting was a bit fiddly and have done 1 star less than 5 as the sensor for the pedal is a glue on and cable ties as had to cut off the loops to fit so feels not a solid lasting system but can see the new version this has been overcome on the design but overall feels good.”

Helpful Report

Posted 8 months ago

“After my initial problems with handlebar battery connectors, I have been very pleased with the entire kit on all three of my bicycles. The batteries have out performed the distances indicated and the speeds are as specified. My only critique is that you have not informed me as to how I can transition from my old batteries to the new batteries as the old begins to lose their efficiency, i.e. on shorter rides use the old and longer rides use the new. Can you please advise me of how to manage this transition. I have attached photos of one of my current applications. Thank you.”

Helpful Report

Posted 8 months ago

“Like the simple design and performance. Customer service is inconsistent. Great and poor. Too many shipment errors: Wrong item sent or missing parts.”

Helpful Report

Posted 8 months ago

“We’ve had our Swytch kits for 4 years now. The one issue we had after a couple of years was promptly resolved by the Swytch Team. We like our light weight bicycles as opposed to a heavy e-bike and were happy to be able to convert them! The peddle assist allows us to go further and a bit faster while still allowing us to get the exercise we desire. We are very happy with our choice to go with Swytch!”

Helpful Report

Posted 8 months ago

“I am loving the bike with switch but am frustrated how quickly my battery is beginning to fade…I think I got mine over a year ago… What are my options? Thanks Hugo”

Helpful Report

Posted 8 months ago

“Added this to my Trek 400 hybrid and it does what is needed for my wife who really didn't like hills. Even at the lowest power, it works great for those gradual, but long uphill inclines. The only downside is that the battery weight on the handlebars does make the handling a lot different, plus the added weight is never a plus. Still like it a lot and far less costly than a new electric bike.”

Helpful Report

Posted 8 months ago

“Solid product well designed solution which has proven 97% reliable over the past session of around 1000 km. Ordering times for accessories etc could still be improved as this is one of the more premium & costly electric bicycle conversion kits on the market.”

Helpful Report

Posted 8 months ago

“I already had an ebike for two years but found it pretty heavy at about 60 lbs. so wanted to see if this system was better. At one third of the cost and putting it on my lightweight urban bike I am now going to sell my first ebike. Positives: the assembly was pretty straightforward and it all worked right away. The sensor is very sensitive. I was concerned that maybe I should have gone with the throttle like on my other ebike but I don't need it. The combination of light weight and sensitivity works great. It is very fast and powerful. Negatives: installing the front wheel was tricky. It was a very tight fit. The sensor parts seem very flimsy. I am concerned about how long that unit will last. My next concern is about theft. Having just had another bike stolen I am worried about how easy it would be to steal the battery. I know I can open the three velcro straps and unplug it, but if I am just in a shop for five minutes I don't think I would do that. I have added black masking tape as a deterrent. The electrical wiring was long so I ended up with loops which does not look that elegant. These negatives are all pretty minor. Overall I am extremely pleased with the assembly and how it all works. So much so that I choose it over my existing ebike. All the usual positives apply as with any other ebike: I ride a bike more, use a car less. It flattens out hills and makes riding a bike so much fun.”

Helpful Report

Posted 8 months ago

“A fairly good enough experience. Customer service was a little slow and uncommunicative at times, but did eventually solve the problems I had. I would say that the ebike conversion kit seems a little expensive for something that's supposed to be affordable, but still cheaper than a new ebike. Delivery was on time.”

Helpful Report

Posted 8 months ago

“The kit worked first time. As a 77 year old I was aware that I was not using my Brompton as much as I used to. Having an electric motor to assist hill-climbing and longer rides has encouraged me to use the bike more. On the down-side, I was disappointed with what I perceive to be the poor quality of the multi-pin connectors. I should say that before retiring I was for over 30 years an experimental scientist (who designed novel electronic equipment) with experience of how penny-pinching on connectors can get one into trouble. I wonder if Swytch has changed its connector supplier recently. If the connectors fail I will expect free replacements.”

Helpful Report

Posted 8 months ago

“I like that I can take the battery of for easy charging and can move the kit to a new bike if I want to. Since adding the kit I have cycled much more than I was doing before. I do wish that I had received paper instructions for set up, it would have made things easier.”

Helpful Report

Posted 8 months ago

“Really good kit (flatten out hills) and simple to fit. The sensor can be a bit tricky if the bike frame is particularly thick.”

Helpful Report

Posted 8 months ago

Swytch Bike is rated 4.1 based on 1,658 reviews