Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.21

4.2 Rating 1,281 Reviews

87 %

of reviewers recommend Swytch Bike

4.2

Based on 1,281 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 17th May 2024

Richard Harris ( Ex Bike Mechanic)

666

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to install and easy to use gave a new life to my bike”

Helpful Report

Posted 2 months ago

“It works very well especially on hills. Improvements to service. 1 Buying platform is a bit hit and miss and follow up confirmation confusing as to nest steps resulting in a longer delivery period. 2 Delivery....rim damaged in box which had been damaged maybe by fork lift forks. 3 No width option for wheel rim ....respoked onto existing rim. Battery....unable to use last 40% of charge. Reprogramming as described in user book dis not work. 4 unable to contact anyone on phone after payment to discuss rim width options. Good price, functions well and pleased after installation completed.”

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Posted 2 months ago

“I do love my Swytch bike and enjoy that I can travel further and 'take' on hills easier! Considering it is an expensive purchase it was disappointing how long it took to arrive plus the order did not arrive in on piece.”

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Posted 2 months ago

“After using my swytch for around 400 miles it is great. The battery gets me 10-15 miles not the 30 miles as i am 90kg, charging is fine the charger switches itself off when full so no need to worry about overcharging. The spokes were a little loose out of the box the youtube vid helped build ir. Led screen is good. Keeping it on the low power settings is best high power for short journeys. 2 batteries if you can afford it good to have if using regularly.”

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Posted 2 months ago

“Everything is as good as I wanted it to be”

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Posted 2 months ago

“Great addition! Easy to use. Great customer service, I do need to keep an eye on the battery as it is the smaller one so doesnt go for mNy short journeys. Power sometimes fluctuates. But all in all i love it i might need to invest is a bigger battery though for longer jaunts.”

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Posted 2 months ago

“a 12v charger would be nice”

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Posted 2 months ago

“Excellent service and delivery on time - a great product. Easy installation with good, clear installation instructions. Performance good for local trips but battery life limited. It’s enabled me to continue using my cherished but heavy bike. Highly recommended!”

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Posted 3 months ago

“Easy to install working great. But the time line from the time I ordered to the day I received the bike was so long.”

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Posted 3 months ago

“This is our second Swytch kit. Easy to fit, works well and has helped me regain my cycling confidence after moving to a hilly area of UK. Battery life of Switch air is adequate but am a bit disappointed with the voltage dropouts on steep climbs. A short rest of 30s seems to do the trick but its annoying. Pre order wait time is way too long. By the time my kit arrived having ordered in March it was winter again so effectively I did not have an opportunity to use the bike in assisted mode for a year.”

Helpful Report

Posted 3 months ago

“I am very happy with my swytch bike conversion. The extra power allows me to keep up with some of my fitter friends and even pass them on the up hill stretches. The only problem I have is the limited range of the battery I purchased. I have looked in to getting an additional battery but I have had trouble understanding what the options are on the web site.”

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Posted 3 months ago

“It works very well- great portability and I love being able to take the battery off as I live in an area where there is a high crime level. It doesn't have quite the range advertised. It's advertised as having a range of 12 miles max, but my battery is drained after 5 miles of gentle roads.”

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Posted 3 months ago

“this slim battery works great, so easy to carry on, such a huge difference from previous swytch pack I had”

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Posted 3 months ago

“Overall great once I got it, battery is under performing but still gets me thru my commute”

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Posted 3 months ago

“Everything worked as advertised. Easy Installation, I love that my bike can be a bike or an e-bike!”

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Posted 3 months ago

“I nearly cancelled my order when I discovered that a delivery charge of £50 would be added to the cost. (I bought my kit about one year ago.) That is outrageous for a company that is based in the UK and is supplying within the UK. (I live near Bristol.) Such a delivery charge might be justified if delivering to the USA or Australia but not for an address within the UK. Delivery should be free within the UK or the cost should be included in the price. It should not be an add on. I service my bike (a 1982 Claud Butler) once a year when I clean and grease the axles and adjust the cones. How do you do a similar service on a Swytch wheel? A video or pdf file with instructions would be useful.”

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Posted 3 months ago

“Easy for m'y wife to drive the bike but batterie not enought long”

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Posted 3 months ago

“Took a while to arrive although to be fair, it arrived as promised. Went together well, excellent packaging and instructions. Has transformed the experience on the bike. It works very well on the Brompton. One little niggle - the mounting of the sensor for the magnets isn’t fully secure so the slightest knock can stop it sensing. Not good when the bike user doesn’t understand such things, especially so for a folding bike. In any case, would much prefer a torque sensor as there have been moments when the assistance was more than desirable.”

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Posted 3 months ago

“Tricky to install neatly on a Brompton, especially the frame mounted pedal sensor. I bought the Standard LED which doesn't have a hinged bracket and felt like it was going to snap when opened up, so I had to remove the handle bar grip and brake lever to fit it. The kit is working well and worth it in the end.”

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Posted 3 months ago

“All very good however the battery doesn’t last long enough, I live in a hilly area and would have ordered a bigger battery”

Helpful Report

Posted 3 months ago

Swytch Bike is rated 4.2 based on 1,281 reviews