Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Swytch Bike made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“System works well. Good idea if you have an existing bike and don't want to go to the expense of buying a new electric bike. Fitting reasonable straight foreword, only drawback is the number of cables which need to be fastened to the frame but that's only to be expected. Delivery time is the only thing I disliked nearly 5 months for me.”

Helpful Report

Posted 7 months ago

“Okay, switch kit is very good time it takes to get one. That's another question. Mine took 2 months longer to get than I was told my delivery date. So if you are prepared to wait longer for your kit then they say go ahead. Otherwise don't bother”

Helpful Report

Posted 7 months ago

“The kit is great. Wish I only got it when I was expecting it which was 2 months after the delivery date. So if you're thinking of one of these are going to turn up when they say it's more likely not just make sure that you understand that when you order”

Helpful Report

Posted 7 months ago

“Still doing well. Only complaint is the plastic disc with the magnets. Every time my foot gently brushes against it I must stop and realign it. Big bummer.”

Helpful Report

Posted 7 months ago

“Although my Swytch conversion was delayed I am very happy with my purchase. I managed to fit everything myself with a little assistance from customer support”

Helpful Report

Posted 8 months ago

“Great kit, easy to fit but customer service on line was not great, so would advise a help line for customer service would be the way to go, or improve the online process. Wanted a price for a black wheel and could not get a straight answer. Order was delayed twice, not ideal.”

Helpful Report

Posted 8 months ago

“Commute is much more fun now! A great way to ease into the e-bike world, especially if you are already in love with your non-E-bike, like I was. I recommend taking extra caution during ordering to ensure you get the right wheel size and fit. Also the install process is not trivial, but doable. Great retrofit product overall.”

Helpful Report

Posted 8 months ago

“Really fantastic: great for hauling groceries, my kids on a tandem, or just me up a 20% grade. Easy to install. I have the old version LED display, which makes it difficult to toggle power for flat v hilly. The transition from a steep hill to the plateau can cause a dramatic lurch. I also wouldn't mind another step that is half the first amount of power.”

Helpful Report

Posted 8 months ago

“Received my Switch kit to fit onto a Brompton. The installation manual was a little confusing. Differences between instructions in the hard copy manual and instructions on their website. You need to be extremely careful in how you run the cables to ensure your bike will fold up after installation (don't cable tye all the Brompton brake cables etc together or it won't fold). Once installed the bike did ride quite well. I tested it on the flat, and also on a hill. It coped with both. It can be a little jerky, accelerating then decelerating, but I'm sure I'll get used to that, and perhaps resolve this with better setup. It's 3 months since I received my Bike Kits (I ordered 2 kits), but I am still waiting for a tool kit which was ordered as an accessory. I would have really expected this to have arrived by now, but it hasn't. However Customer Support at Switch assure me it will be delivered eventually.”

Helpful Report

Posted 8 months ago

“Hi, I am very satisfied with my swytch bike kit I received here in the Bay Area. My order did take some time to arrive at my home but, I was delighted when it finally came. I'm pretty happy with the overall design with the exception of the weight of the battery on the handle bars makes for some caution when the bike is on the kick stand. The bike can become unbalanced and fall over because of the weight of the battery pack. The on and off switch on the battery is a bit tricky, because the switch is located, hidden to the right side of the charging hole, and is not seen. Otherwise, the kit is excellent, lots of power to get my old self up hills with my 1999 Specialized Mountain Bike. On relatively flat roadways, I can get 14 to 16 miles on the charge, sometimes more, depending on road conditions. Can be less miles if I am climbing many hills for a longer period of time. Without the Swytch ebike kit, I would not be able to ride my beloved bike in the Sierra Foothills, where I often take my bike. I have recommended the bike kit to some of my friends and family who don't want to part with their older bikes or the high dollar expense on a new electric bike. Thanks so much for the product, well worth the money and wait it took to get to my home. John in California”

Helpful Report

Posted 8 months ago

“The Switch kit is fantastic, once installed, but I didn't find it quite as simple to install as other reviews suggest. In addition, none of the manuals on the internet gave specific information about the battery supplied with my kit. However, is well worth the effort of installation because you save a great deal of money and the motorised bike is now a viable alternative to the car for fairly short trips in the hilly part of the country where I live.”

Helpful Report

Posted 8 months ago

“Pleased with the concept of converting an existing bike to an e-bike. I paid a bike mechanic to do it. Early on, we started having issues with the control unit/battery delivering consistent power to the powered wheel. Erratic Power delivery would usually start at about the 60% power level remaining in the battery. The customer service was usually very good, especially with us being thousands of miles apart! Swytch did end up replacing the power unit after having me try several different things. Looking back, I think that part of the issue is a slightly underpowered charging unit for the battery packs as I have since started using a charging unit designed for an Aventon e- bike.(with very close supervision!) And both battery packs seem to more fully charge and the power delivery is spot on clear down to below 40%.”

Helpful Report

Posted 8 months ago

“Poor delivery time, poor product remediation”

Helpful Report

Posted 8 months ago

“I ordered a Swytch kit Air about a year ago. Took about 4 weeks to get delivered to Australia. I asked a few clarification questions before finalising the order and they were answered promptly. Install was straightforward enough but getting the pedal sensor mounted was the most difficult and cable ties and double sided tape was never going to be a reliable solution. Removing the pedal arm and securing to the crank was a much better and more permanent solution. It’s been working trouble free since mounted this way. Riding experience is very good although the Air battery will only last over 10kms if used on the lowest assist and you don’t encounter too many hills. Hills and higher assist levels will chew up battery a lot faster. Turning on/off the power as required conserves power for when you need it. Overall it suits my style and capabilities 100%.”

Helpful Report

Posted 8 months ago

“It makes biking easier for an old guy !”

Helpful Report

Posted 8 months ago

“I am enjoying my Swytch bike kit. I installed it myself, which most folks with some mechanical skills can do also. It worked, and continues to work, flawlessly after 3 years of use. I also installed one on my wife’s bicycle, but she rarely rides anymore. (We are both 76 years old) One of the batteries has deteriorated to the point that it only will charge to about 60%. I’m not unhappy about that, as I know frequent charging/discharging are hard on these batteries. I have ordered a replacement battery ( the new style) and I hope these last longer. The only thing I was not satisfied with was the weight of the original battery. They were fairly heavy, and I didn’t care for that. Removing the battery when parking the bike somewhere that wasn’t our home, and carrying them around was cumbersome. That being said, I believe the new style batteries should be more dependable and lighter. For the price of the kit, and if you have a quality bicycle you like, this kit has everything you need to make your regular bike a E-bike.”

Helpful Report

Posted 8 months ago

“Love my switch bike, had a few issues with parts at the beginning but customer services were great sorted everything out, make my bike enjoyable to ride”

Helpful Report

Posted 8 months ago

“The Swytch bike kit installed on my 1974 Raleigh International serves my purposes by adding about 3 MPH to my daily morning bicycle outing. I like the assist provided mostly while battling head winds and to some extent while ascending hills. The only part about the Swytch kit that disappoints is the lack of range of the batteries provided with the kit.”

Helpful Report

Posted 8 months ago

“It is a great way to electrify my bike and it works well. The reason for four instead of five stars is because I originally bought version 1 and it finally gave up the ghost. When I contacted Swytch, as the problem got worse, about what might be wrong I got very little help beyond 'do some tests'. What would have been more helpful is somewhere I could have sent the kit to be tested by Swytch engineers - I would have paid for this if necessary. Now I have some spare kit with no idea which bits work and which bits are broken; what a waste.”

Helpful Report

Posted 8 months ago

“Quite simply to fit but found sensor quite temper mental to fit and can easily move when going over rough road surfaces. Battery pack for the Go is heavier than I thought it would be and glad I did not go for a more powerful one. it works well for me as mostly use only to go up hills and it does not effect the bike when turned off. Have filled in 2 preliminary registration forms on line but still have not had a reply to confirm warranty.”

Helpful Report

Posted 8 months ago

Swytch Bike is rated 4.1 based on 1,658 reviews