Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I upgraded and I've not long received my Go++, (after around 2 month delay) but in the few weeks I have had it.. I would say the performance is a bit Meh. It arrived just in time realistically as my Air max battery was starting to struggle with holding its capacity. After 3 years of nearly daily use and charging it was almost time to consider replacing the battery. I had the Max Air previous, and while it's nice not to have the block on the handle bar, the Go++ is an almighty chunk of a block that you attach to your frame. Seriously you need a Motor just to carry it.. there's got to be lighter materials for a battery... The plus side is I don't have to worry about charging it up everyday, if I forget then it's got plenty of charge. I only use the bike when I'm commuting to and from work which is about 6/7 miles per day, and I've used perhaps 1/3 of the charge on the battery after 2 days. The straps that attach it to the frame are again fairly straight forward but not the best if you wear gloves, one of the pluses of the Air was it was simple to connect and secure with or without gloves. Biggest issue with the UK kit (and I think Spain as well) is the local speed restrictions. The Go++ is internally restricted to 25kph (15.5mph), theres stickers attached to the battery when you first get it, obviously there's at least 2 different versions of the same battery, and aside from an occasional push to 18mph it then throttles the speed whilst your peddling*. Its almost like it applies a whole lot of extra weight to slow you down (presumably the electromagnet in the motor). * It doesn't apply when your freewheeling I have found that cycling in 15th Gear means I'm largely in that sweet spot where I'm cycling slow enough that the motor doesn't slow me down and I don't have to work to hard. 18th and 21st gears causes vibrations in the motor, where it's a fight between the restriction and the motor to go faster which causes an interesting sensation. Oh and one of the negatives is that in this particular model they haven't changed the connection to the USB-C like they have with the recent redesign to the Air max. So you have to use the charger and plug that they provide. It will likely be the last one I buy for a while, at least until some new battery materials become available and it becomes lighter and holds a longer charge and range.”

Helpful Report

Posted 8 months ago

“I’m happy with my Go kit, but with 2 reservations. Firstly even with the legal requirements the thumb throttle needs to be able to offer meaningful assistance to move away from rest and secondly a black rim option for my kit needs to be available to order. Swytch need to up their game and listen to their loyal customers.”

Helpful Report

Posted 8 months ago

“The great thing about this adaptation is I've still got my much loved bike. I can take the battery off and go or if I'm heading for the hills I can have the extra help my age requires. A good price, Customer Service needs improving, they don't always answer the question you've asked. My husband put the kit on reasonably easily, there are a few extra wires I could do without and it requires cable clips to keep everything tidy so it doesn't look pretty but does the job.”

Helpful Report

Posted 8 months ago

“Well, I hit a slight snag on my GO...in that the battery wouldn't fit under the cross bar on the intended bike. DOH! Thankfully, we had another mountain bike with the same size wheels and so we installed the kit there instead 👍 After making some modifications to the pedal sensor (we had to cut the base off) everything is working brilliantly 👍😊”

Helpful Report

Posted 8 months ago

“Ordered kit for my wife and I's 20th anniversary gift to her. She is thrilled with it, and can now keep up with my electric recumbent trike (homebuilt). It arrived in a very timely manner, but unexpectedly, as I did not see the email with the tracking info!! Not as much of a surprise for her, also, because she snooped into my credit card statement and saw the purchase!! The kit was very easy to install, and the instructions were very clear and concise. We enjoyed putting it together, together!! The pedal assist is not working in it yet because the magnet is not aligned with the sensors - current rear fender mount is in the way.”

Helpful Report

Posted 8 months ago

“After having it for a couple weeks, I’ve been satisfied with my purchase of the GO++ kit from Swytch, although I would only recommend it to folks with enough patience to go through the months-long ordering, payment and delivery processes. Having the patience and ability to install your own kit helps as well. The installation takes forethought, and possibly some customization that might void the warranty on some parts of your bike, if that matters to you. To be clear, I opted for the longest available delivery window at the time (4 months), which got me a Swytch kit at the lowest price, and I installed it myself. For twice the price, Swytch offers expedited shipping, and you could pay to have a bike shop install the kit on your bike. At that point, the price of a Swytch surpasses some new E-bikes, and would definitely be out of my personal price range. It also goes against my reasoning for getting a conversion kit, which is to augment the bike i already own rather than buying a new e-bike, allaying my home storage concerns and my admittedly more existential environmental angst. Ordering/Payment - Instead of filling out an order form, and paying the shipping and taxes in one day like most direct-to-consumer products, Swytch asks that you put down an initial deposit, a later second payment to complete the price of the kit, and a third payment that includes your local tax fees. Each of these payment requests are sent to you over the span of three months, and if you miss one of the payment request emails, Swytch will skip your order in the production queue, potentially significantly delaying your order’s delivery. The order form for your specific wheel size and any accessories you’d like comes nearly a month after you put in your first deposit. I guess that the timing of the payment requests has to do with inventory pipeline stuff, and shipping details. But it’s frustrating to think that you’ve paid in full for a product in full four months ago, then receive a notice that if you don’t pay $60 within a week, your order will be delayed again. The ordering/delivery process had me checking my email for a notice from Swytch every couple days, for months. Delivery- The delivery process was lengthy. I ordered my Swytch kit in April this year, with an expected delivery window of mid-August, but didn’t receive it until mid-October, after it was pushed back twice. Installation- Installation of the kit was moderately simple aside from the pedal sensor, which took some getting my head around. The thing that took me the most time was routing the cables on my bike in a way that makes sense, but Swytch provides a few examples that you can use as a template for your particular bike. I ended up burning through the zipties that they supplied, and adding some of my own because I kept having to re-adjust my cables. After swapping my disc brake rotor onto the new rim, I had to use a dremel to grind a bit off of my front disc brake caliper to keep the rotor from rubbing. It took me a day or so to adjust the pedal sensor to read properly: if the sensor isn’t properly aligned, the motor will cut in and out. Also, adjusting the wheel size in the menu of the LED display was important to getting the most power out of the motor. Product- The kit works extremely well after it’s installed. It’s a pedal sensor kit - the motor has a delay of almost a full crank rotation before it engages, so don’t expect massive acceleration from a full stop. The motor gradually kicks in and augments your pedaling effort. It feels smooth, strong and is nearly inaudible in the lower levels. My commute has a fair amount of hills, and the Swytch kit makes them a lot easier to manage, as well as making me faster on straightaways. The battery on my Swytch Go++ has lasted for 57 miles of use on the lower 3 levels, which is pretty close to the 60 miles of advertised range. On the 5th gear, I got to 22 mph on a straightway with moderate effort, although i haven’t tried pushing it past that. It may sound like I’m being overly negative about Swytch, but I like the Go++ kit a lot. I feel like once I got the kit properly installed on my bike, it worked exactly as it was advertised. I actually ordered a second kit for my wife after using mine for a week. That said, I think it’s important to properly inform people of what the process of acquiring a kit for a decent price requires, which is a lot time and patience. I think that once Swytch refines their ordering/shipping systems, this will be an industry-disruptive product. I hope they get to that point. Note on bike lights/dynamo hubs: I had a dynamo in my front wheel hub that powered my front and back bike lights. Since the Swytch is a front wheel motor system, I had to sacrifice the dynamo to run it, and now my bike’s built in lights are non-functional. Swytch doesn’t offer a wired bike light solution yet, but it could, since the wiring harness has an unused accessory port in most cases. In the meantime, someone has reverse engineered a DIY solution here: https://blog.shadura.me/2023/04/12/swytch-e-bike-lights/, that requires purchasing around $60 of new hardware. Worth checking out if you’re in the same boat.”

Helpful Report

Posted 8 months ago

“Its everything its advertised to be. Directions were extremely easy to follow, the only thing was there were no directions for the optional equipment I purchased, (Throttle and battery/ power meter.) I was amazed that it worked so well after I put it together.”

Helpful Report

Posted 8 months ago

“We love our switch bikes...only wish it could go farther than 50kms on a charge. Doesn't always work, cutting in and out. Switch sent a new battery adapter, but still having issues with it. Not wanting to spend additional monies as we are looking to purchase e-bikes in the future. Price is economical for a beginner bike. Haven't had to return anything to weigh in on the refunds, etc. Downside would be that they do not ship to Canada for free and had to use an agent in the US. It would be really good to have a dealer here in Canada that would take us to the next level in bike / battery maintenance and or the purchase of the next gen battery now being advertised.”

Helpful Report

Posted 8 months ago

“Switch Go+ was fairly easy to install if you have a one seater but on a tandem was very difficult. Customer service was very quick to reply to help but don't think they got the concept that my tandem had chain on left side where pedal sensor was designed to install. On right side, the free side of my tandem had to pedal backwards for it to work. I had to figure out myself how to install it behind the chain on the left side but seems to work good after a day and a half trying different things until it works. Just had one day to try it out so far but really helps on slight to moderate uphills. Haven't given it a good try on steep hills. Did take some effort on the one steep hill I tried but still probably a lot easier than without it.Motor cord had a long axel sticking out on front wheel so had to use electricians tape to hold plastic cap on since would not fit over nut that was too far back.I tried to up load pictures but wouldn't upload them.”

Helpful Report

Posted 8 months ago

“I'm sorry to say that "happy" doesn't apply. Not your fault but this was for my wife and her bike was difficult to mount because the bar in front of the seat was too high. The first time she tried it, she fell before she got started, scrapped her hands, shin and knees, ripped her jeans. Not a good start but afterwards, she enjoyed the ride. She hasn't got on it since though. I got her this for her birthday which I usually get wrong somehow. Still I gave you a four star rating.”

Helpful Report

Posted 8 months ago

“Consider selling a brake upgrade. It’s excellent to keep my existing beloved bicycle. But with the advent of numerous e-bikes the one thing I needed was better brakes.”

Helpful Report

Posted 8 months ago

“I love my swytch bike. I have the comfort of my own bike with the power when I need it. I recomnend the throttle as the battery lasts longer and the motor kicks in immediately when you need it. I carry 2 batteries so when one runs out I'm ready with a new one.”

Helpful Report

Posted 8 months ago

“it took a long time between order and delivery installation was pretty-straightforward works pretty well, but would like to see a mounting option that lowers the battery for better balance customer service promised rebate of shipping cost, but that never happened”

Helpful Report

Posted 8 months ago

“easy to apply and nice to drive. unfortunately the promised kilometers you can drive with a battery are an illusion and once the display decides that the battery should be empty it is much harder to ride than without the kit.”

Helpful Report

Posted 8 months ago

“Good product, fairly easy install, reliable.”

Helpful Report

Posted 8 months ago

“The first generation kit has served me well; it's fitted on my Sun recumbent. Micah Toll actually messaged me directly to give a thumbs up to Swytch as I impatiently awaited delivery. Referred a friend who then purchased the new version. Get good exercise with my old school kit. Would like a bit more power (350w?) for climbing hills and general transport (my bike is heavy and I'm getting older). I won't purchase the lighter battery until the two I have expire. Don't improve the concept. Improve the engineering and quality of equipment. Better bms, battery life, displays, etc. Lighter, longer lasting. Better customer service needed, apparently. The super ebikes on the road now are a problem (overengineered) because they are basically mopeds- good for deliverers, but being raced around recklessly by affluent kids. (Swytch should develop a rear mount, box crate kit for small front wheel drive autos. Electric transaxle, 20kwh battery for a basic hybrid. Too simple; probably too smart.) Hope Swytch is surviving the glut of ebike competition. Good niche. peace m james in Albany CA”

Helpful Report

Posted 8 months ago

“I really like the wheel and ease of setup. All is good...except they quit making the battery I have and so couldn't buy backup battery, so have used backup power batteries to extend my miles by plugging in my charger as I ride. I did break down and buy the new big battery that hangs from from frame and just switch the plugs when one battery runs out...”

Helpful Report

Posted 8 months ago

“Battery capacity and riding range very good. The only problem is with compatibility of the 27 x 1.25 tire on the rare 650 rim which I got from Swytch. It is difficult to get a good quality, durable tire for such rim. To improve comfort of riding, I need a softer and wider (29" ) high performance tire, for which I will have to replace and rework the rim.”

Helpful Report

Posted 8 months ago

“Great kit to electrify my favorite bike. However, after two years the battery isn’t lasting as long. I have it charging all winter, too.”

Helpful Report

Posted 8 months ago

“Customer service was very good when a problem arose”

Helpful Report

Posted 8 months ago

Swytch Bike is rated 4.1 based on 1,658 reviews