Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the kit but if I had it to do again I wouldn't order it. It takes entirely too long to receive. Currently I've been waiting at least two months to receive one of the new batteries. I can understand a delay for a first product run but Switch has been in business long enough to not have to rely on prepaid ordering that takes months to fulfill. As it is I already own the kit so I'm stuck waiting months for an upgraded battery. Again, I love the kit but the fulfillment process is ridiculous.”

Helpful Report

Posted 4 months ago

“The kit was delivered when expected, was well packed, and had easy-to-follow installation instructions. I cannot remember how long it took to fit, as I got it over nine months ago, but there were no problems other than having to replace my kick stand: this was bolted to the frame just behind the pedal tube, and it fouled the pedal wiring and sensor, and was replaced by one further back on the side frame. A comment about that would have been useful. The kit works well, I am very happy with it. Riding the bike with it turned off feels the same as before, and I rarely take the power above the first setting. A couple of comments: Because the motor is controlled by the pedal sensor, there is a tiny lag when starting to pedal before power kicks in. (Another bike I have access to with pedal-torque sensing avoids this, but at the cost of several thousand pounds, so I am happy with the Swytch system). With the basic kit, when I operated the back brake, the rear wheel would sometimes lock and skid, because there is a slight delay between stopping pedalling and the motor cutting out. I solved this with the after-purchase brake sensors. However when I bought the required extra wiring for this, it turned out that it was only sufficient for one of the brakes - my battery is fitted to the bottle cage position. I fitted this to the back brake which solved the problem, but haven't spent another wad on the second cables needed to complete the front brake. And of course with every battery powered device ever sold, the range you get doesn't get near the "Up to" figure, but I guess we all realise that will be the case. All in all I am very happy with the kit, and have recommended it to a few friends.”

Helpful Report

Posted 4 months ago

“The concept is excellent allowing a second life for my bikes. I am very unhappy with the development of a new, high capacity, battery so soon after spending quite a large amount on a now superseded piece of kit.”

Helpful Report

Posted 4 months ago

“The conversion is great. Feels very natural (& fun)to ride and often makes the difference between me riding or not. The battery does go flat very quickly, so waiting for the new higher capacity one to be delivered this spring.”

Helpful Report

Posted 4 months ago

“Kit arrived on time, very pleased with product, however there was no clear instruction a bout how to maintain the battery (it was not used over winter for three months, and as a result it has suffered), asked Swytch about this (got prompt reply and dialogue which was good) but the long shot is will have to buy a new battery ! Other than this could not fault the product”

Helpful Report

Posted 4 months ago

“Delivery was a bit "rough" as the parcel obviously got stuck in EU-customs and UPS' communication regarding destiny and potential delivery was catastrophic. Never more UPS!!!! Installation of the Swytch set was easy: All the parts were as ordered and fit perfectly. Only the protection tape mentioned in the instruction manual was missing. The instruction manual itself is very good. I only missed the part regarding installation and connection of the display. The installed set works very well. You can feel the extra push when riding the bike. The only thing I don't like is the visible cabling "salad" around the bike frame, though I know that it is inevitable with this kind of product. Swytch's customer service (attending communication), as far as experienced so far, is very good. Wouldn't have expected that from a startup. Product price seems reasonable to me. In summary I have no regrets having bought the Swytch product. Far from it! All the best for your business idea and company!”

Helpful Report

Posted 5 months ago

“Great kit and price. Delivery is slow but expected. Some of the fittings, brake monitors, led could be more adaptable to different sizes. Happy all round.”

Helpful Report

Posted 5 months ago

“Absolutely love the riding assistance from my kit. Would be 5 stars except there was a much longer wait to receive it than indicated and fitting the equipment was tricky. There was insufficient room for the sensor on my frame which meant having to attach it on an angle with tie wraps.”

Helpful Report

Posted 5 months ago

“It works. It really works. It was difficult to order: starting from finding "order" button, going to searching what all those words mean on the order page and finishing with reading the installation instructions. After completing the quest people should be issued with a bike expert certificate”

Helpful Report

Posted 6 months ago

“Very satisfied with my conversion kit!”

Helpful Report

Posted 6 months ago

“I love the ability to get a little E-assistance on my own bike rather than purchasing a very heavy dedicated E-bike. With the Swytch kit installed (actually not too difficult for a 66 yo woman) and good customer service throughout the process, I have enjoyed riding my bike again with a belief that I can conquer the hills. However, I have an occasional problem with getting the throttle (optional equipment) to engage when I need it on those hills. It seems to work best with little torque on the pedals, but that is counter to my needs. Also, wish it were easier to use the controls to change the Pedal Assist level while riding, but I find it difficult to do without multiple taps on the buttons as it is not particularly responsive. But that PA, even on L1, is powerful. I never use it on L5, afraid to try!”

Helpful Report

Posted 6 months ago

“Once I finally got everything setup it’s great! I do have to mention that the setup did not go smooth. Customer service was great at first but every time i opened another ticket they kept closing it with helping. It was as if they fixed the problem. I had three show stoppers that they helped with one of them. After much google research finally figured out the issues. The nuts that came with rim had a raised ridge on the back making it unable to apply to my rock shock forks. The sensor would not fit on frame in a spot that allowed it to operate. Pedal extension wouldn’t work because it kept misaligning the sensor. Basically had to use box cutters and zip ties to make everything work.”

Helpful Report

Posted 6 months ago

“Overall satisfaction Improvements 1. Battery holder be better can adjust the spacing at the hold area. 2. Need a better way than a cable tie.”

Helpful Report

Posted 6 months ago

“It’s great riding my own bike around with assistance. Plus the battery is compact and easily detaches, for peace of mind when the bike is locked up on the street. The bike feels a bit heavier now with the motor but overall it’s improved my cycling experience. Les’s good was that the display/control panel went wrong after about 15 months of use which doesn’t seem very long. Happily the replacement was not too expensive but there was very little info available about the problem and emailing kept coming back with only partial info sometimes days later. That kind of info could easily be on the website as could clear instructions his to use the LED display. The replacement is not as straightforward as the original but I’d does give you your speed which some people would like. Cangg to figure out how to enter my wheel size so the speed is at best an estimate. In short, good, and few tweaks would make Swytch fantastic.”

Helpful Report

Posted 6 months ago

“Very happy with the kit that I received and my only niggle is that I did not get the seat adapter kit for the battery not really thinking how much room the battery takes up thus making it impossible to have any lights on my handle bar. I now have the battery mounted on my seat post, which also helps with the weight distribution, and covered in red reflective tape. If there was one thing I would love to have it would be a energy recovery system that charged the battery. All in all though happy.”

Helpful Report

Posted 6 months ago

“very cool system (it took a while to receive the order), I can do my usual ways to work, sports and so on without beeing too exhausted and it´s very fun to ride my "new" bike, which I love cause it´s a really cool one - so its still the same old Glanzrad - just pimped :-D the only thing is that the battery lasts max. only 13 km, not miles, and that it needs to be charged after every 7,5 k ride to be shure to have enough energy to go back home - the more uphill way (in the city)”

Helpful Report

Posted 7 months ago

“I had to buy a new sensor ring after little use and I think there should be a better solution for this part. I would like to know if there is an affordable upgrade path for the original powerpack and mount to the phase 2 battery and handlebar mount.”

Helpful Report

Posted 7 months ago

“Die Steckverbindungen der Kabel sind beim Brompton genau an der Stelle, die beim falten des Fahrrads gesteckt werden. Da rutscht leider regelmäßig der Stecker raus, der Motor funktioniert dann nicht mehr. Nervig, aber leicht zu beheben.”

Helpful Report

Posted 7 months ago

“It is a treat to be assisted along at amazing speeds. The motor takes the curse out of transporting heavy loads. I wish there were a way to go slow. Pedaling slowly has no effect. The motor is either on or off. If on it goes too fast, if off no assistance. All considered, a boon.”

Helpful Report

Posted 7 months ago

“The kit now works well. I have two batteries that give me a 60-70 Km range (and I ordered a new one that should allow me to ride all day). Initially I experienced several problems due to a bad battery that I received (it lasted about 10-15 Km, i.e. less than half of the rated range) and due to customer support being slow in acknowledging that there was a problem. Eventually they sent me a replacement battery and everything was smooth. But it took over a month to resolve. And it should be easy to add a charge monitor to the controller, to check the health status of the battery and notify you when it no longer (or never, as in my case :-) ) holds the stated charge. So... technically great, logistically less great. But overall I am happy because the bike now works well and I enjoy riding it a lot!!”

Helpful Report

Posted 7 months ago

Swytch Bike is rated 4.1 based on 1,658 reviews