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Swytch Bike Reviews

4.2 Rating 1,288 Reviews

87 %

of reviewers recommend Swytch Bike

Company Reviews

Product Reviews

4.2

Based on 1,288 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 24th May 2024

Swytch Bike 4 star review on 21st May 2024

Swytch Bike 4 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

684

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A long wait for the kit but relatively easy to attach to my ordinary bike It all works ok and I have the max battery but the range on it is nothing like the advertised 39k even with light assistance. So I need another max battery to have any sort of practical ride-I am in London. Having said all that it is a great idea and I don’t think any battery does what is advertised”

Posted 3 months ago

“On the negative side, I find the battery doesn’t last as long as I’d expected, and the lights on the battery do not match the indicator on the display. The thumb throttle design makes it impossible to install on my bicycle. It interferes with the gear shifter. That said, I love it! Until the onset of winter made it impossible to continue, I found myself riding every day, a significant accomplishment for me. I look forward to warmer weather to get back out on it!”

Posted 3 months ago

“I like my Swytch bike a lot now that I have it installed, the way it handles hills and inclines is all I hoped for. The installation is a little tricky, I had to take it to a bike shop to swap the tire onto the new wheel and getting the sensor placed and the spacers figured out for the handlebar was no easy task but I managed. Your website leaves much to be desired, it's not user friendly at all, I'm looking to make a simple purchase of a spare battery and have to go through your support portal for assistance. Overall I give the installed kit 5 stars but I'm giving 4 stars in this review because your customer service is lacking”

Posted 3 months ago

“I love my Switch bike. The set-up was pretty easy, and I love boost of energy when peddling up hill. The battery can go quickly so you have to choose your spots to use it.”

Posted 3 months ago

“Quite good kit, easy to install in most aspects. I had an issue to mount the front wheel as the shaft was larger than the fork hole so needed to grind away some material to make it fit. Battery life was less then expected. I got the Max but during my bike commute have run out of battery before getting home, total roundtrip is 20 km. Conditions have been challenging, -10C and snow but I bought Max in order to have margin. Easy to use and works well.”

Posted 3 months ago

“We were very happy with the entire purchasing process of our Swytch bikes. Delivery time was a little longer than expected, but we also ordered just prior to the Covid pandemic. We are in the US and shipping was greatly affected by the pandemic. None of the delay was the fault of Swytch! Any future correspondence we’ve had with the Swytch team has been answered promptly, and taken care of without any hitches. We enjoy our bicycles with the pedal assist option. We did not purchase a throttle because we want to benefit from pedaling. This was a good option for us because it allows us to ride in a low assist level or without any assist as our bicycles are lighter weight than a lot of the full electric bikes that are out there. We are very happy that we discovered this option and happy that Swytch came up with this idea.”

Posted 3 months ago

“Only rated as 4 presently as my wife had limited opportunity to fully test it did not have enough in saddle time to test battery endurance and flexibility of motor settings but was fully satisfied at the performance in the two rides she did and the ease of fitting,contemplating buying one for my own bike, definately a must for cyclists in their seventies. Happy customers Roy & Sue Walsh”

Posted 3 months ago

“After ordering it I had to wait longer than the time I was told it would take. During that time I received at least 20 marketing emails which had nothing to do with my purchase. I found that very annoying. The technical support was excellent because I had prompt helpful replies every time I made an enquiry always from the same person. The main problem was that I had to source different screws for the hub motor because the six dome headed screws were fouling the inside of the front fork. Eventually I found SS hexagonal headed screws but had to file the heads down to about half their original thickness, also I had to cut them to about half their length. I also had to file the flats on the axle down from 10mm to 9mm. Getting the sensor to rotate with a constant gap between it and the sensor was a bit of a faff, but just needed patience. Once done I had only two short outings totalling about 15miles before I had an accident by fainting while riding it. I was taken to A and E and spent a week in hospital. I've not cycled for 6months on medical advice but in a few days I will be allowed to ride my bike again. I was delighted with the performance of the Swytch conversion in the short time I had with it. I was not impressed by the marketing team's constant bombardment by emails of irrelevant sales jargon. Also, without my level of engineering workshop skills, the kit would not have functioned properly.”

Posted 3 months ago

“Swytch Bike has made my 3 mile/5 kilometer commute more fun. Set up was easier than expected with my only gripe being that I had to file the axle down to fit in the fork of my 2013 Trek FX 7.2. My town is very hilly so I also purchased the throttle to help get me up to speed with traffic faster. Overall unbeatable performance for the price, especially since I wasn’t sure if I’d even like an e-bike.”

Posted 3 months ago

“I love my Swytch. The light weight and perfect fit are great. It is much less cumbersome than the “real” ebike I got for my wife. The problem is I need a second(backup) battery so I can go on longer excursions. I’ve tried to order one from Swytch but I’m told that I have to buy another whole kit! What’s with that?”

Posted 3 months ago

“Pretty easy to install although the pedal sensor assembly does seem rather frail and the shape of my crank did not help setting the supporting bracket straight. Certainly is neat once completed. The most frustrating thing is not being able to go on the Web site to order parts such as an extra battery. Seems to pull well but not tried a long ride as yet”

Posted 3 months ago

“I have two swytch kits for the 2 bromptons that I have. While you could install the kits yourself, I went to a brompton specialist that was familiar with the kits and their install. Pros: It is a cheap retrofit kit that is of decent quality. The battery lasts a long time, and the wheel hub puts in good work. I honestly leave the power on the lowest setting and that is more than enough to make the battery last a long time and get you up hills with ease. The fold still works with some caveats that I will outline in the con section. Cons: It does add a bit of weight to the bike. There are some variances with the part quality that might make each install different. The quality of the pedal sensor is questionable. For this price, I would gladly pay an upcharge to a torque sensor vs the way Swytch did it. The sensor can easily loosen or lose its calibration if it gets lose during normal vibration and you need to reposition the sensor back it where it was. If you think it isn't working well, just push the sensor close to the detector and it should work again. Inconvenient but it is what it is. The extra weight on the bike makes it difficult to roll the bike when folded. This is true even if you use a rack and have ez wheels (or equiv). The extra weight causes the rear tire to push down more on the rear rack which causes the wheel to poke through the rack (if you don't have the official brompton racks). This makes rolling impossible. The bike still stands on its own, but it also makes having the rack extender shafts mandatory so the bike stands straight. Misc: I had to contact customer service because I ordered 2 full sets of the Swytch kit and I was mailed like 3.5 sets. If I didn't contact customer service, I could have unethically kept them and sold them for a profit. Instead, I contacted them asking what I should do and I had to unpack everything, double check my invoice to make sure I had everything, contact them to make sure I wasn't sending out anything I needed, and then mail the remaining parts back (Swytch did pay for return shipping). There is lag in the communication, but if you go into it not expecting 5 star customer service, then it is ok. If you can't get the ARC kit because you don't live in the UK, the Swytch should be on your list. There are other players in the Brompton space now, but I still think the Swytch is a good offering. It is a solid B. With a few changes and improvements, it could be a B+. I would rate the official Brompton electric as a B+/A-. ARC would be an A+.”

Posted 3 months ago

“Generally love it. Fit to bike was doable, but required being clever. Mine has worked just fine, not perfect. Range (even along the exact route with similar conditions) is variable. Affect of motor drag at end of output is a bummer - SO much resistance, rediculous. Hate that. Odometer has twice now randomly reset to zero (at just above 600 miles). I find the fact that the battery itself has one set of charge lights that don't corroborate with control battery gage annoying. Little battery indicator is wild and goes from 2 to 1 then to 2 to 3, very annoying. These are the bits that riders need to have a good commute. I wish that when you pedal faster than the assist limit, that the thing would just chill and not add resistance. When I'm jamming I feel like I am cranking against the motor like a spin bike. boo.”

Posted 3 months ago

“**********”

Posted 3 months ago

“Good product Works very well for short journeys Fitting was complicated by axle not fitting forks Fault with controller was disappointing Fixed by switch quickly but poor communication - did not answer email request for help and no phone advice line”

Posted 3 months ago

“The Swytch bike delivers! Now I can get to work on my bike in half the time. When an extra part was needed I received it pretty quickly. I think it’s a great value for the price.”

Posted 3 months ago

“I am a Trade Plate Driver and use my Brompton to get me to and from train stations and vehicle pick-up locations. Adding a Swytch kit has transformed my working day. I now rarely use taxis and can cover 15-20 miles in a day, cruising at 15 mph with only gentle pedalling in top gear. Although I am aged 70, I can manage most hills without having to get off and walk. Although the Swytch kit does increase the weight of the Brompton, I can still manage to carry the bike up and down stairs at station over-bridges and I regularly take the bike on the London Underground. As others have noted, the quoted battery life is very optimistic. It might be achieved on a very smooth, level surface without a head wind, but in practice, I only get 12 miles out of the larger battery pack. (I always carry a spare battery because of the limited range of the Switch). I use the Bro Block for mounting the battery. This places the battery in an ideal position and allows the bike to be folded without removing the battery. Fitting the Swytch kit needs to be done with care. I had to file the crank a fair bit, in order to fit the PAS disc. I also had to trim 2mm from the front fork ends because the drop-out was too deep to accommodate the locking tab of the anti-rotation washers. The small wheels and high tyre pressure required for a Brompton, can make the ride very bumpy and jarring. I found this could make the main connector to the hub motor separate. I fixed this using three cable ties – one around the cable either side of the connector, The third, tying the first two ties together. I highly recommend the Swytch kit, but don’t skimp on the cost - go for the larger battery.”

Posted 3 months ago

“Pomysł z zakupem swych bike był super, mieliśmy 2 rowery dekathlonowskie, serwis pomógł nam dobrać odpowiedni rozmiar zestawu, czas oczekiwania na zestaw został określony przez firmę i wszystko było ok. Montaż zestawu mimo braku polskiej instrukcji był prosty. Pierwsza jazda na rowerach niesamowita, lekkość jazdy, wjeżdżanie na górki bez zmęczenia, było tylko jedno ale przeceniliśmy możliwości baterii i po przejechaniu 20 km wysiadło wspomaganie mężowi ale jechał na najwyższym ustawieniu prędkości, ja tak wysoko nie ustawiałam więc przejechałam 3 km więcej. Czekamy na wiosnę aby dalej testować swycha już na mniejszym ustawieniu prędkości i co tu dużo pisać nie możemy się doczekać. Nigdy nie myślałam ,że będę marzyć o jeździe na rowerze.Jazda super, cena zestawu również same plusy”

Posted 3 months ago

“Nearly all the parts work greatly,but not the standard control power unit (without display).I couldn't set any lower speed or power,even at the lowest settings it speeds up to more than 30 km/h.Therefore the larger battery gives only 20 km of range because of less power from myself.So I got the OLED display which is very good, but expensive.With this I could set a fitting power step and more range.If you have to pay the full price for the set,maybe its a litte bit high.But the battery format is much better than most of these bottle cage batteries of your competitors”

Posted 3 months ago

“The Swytch bike kit is very good. Get A To B half time compared without kit. I wish bought extra battery. Very good product. Recommended it”

Posted 3 months ago

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Swytch Bike is rated 4.2 based on 1,288 reviews