Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Swytch Bike made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Have bought and fitted two kits 1st was a early incarnation on my wifes bike no issues 2nd was the newer version on my hybrid bike. Constant problems from delivery nearly a year late, hub motor issue after 1.5 years which I had to fund the replacement as it was out of warranty, latest issue is the handle bar mounted control panel has stopped working. Customer service/ after sales care is non existent don't hold your breath waiting for a reply from 'support' how they can call it support with a straight face is beyond me. In short if you are thinking of buying DO NOT. I put the above review on Trust pilot and Swytch quickly responded saying they would contact privately. Swytch did contact me privately asking for a video of the installed kit then NOTHING in terms of response (NO SUPRISE) I have chased four times via email ( the only way to contact, Swytch do not allow phone calls) and no response at all. So they may commented publicly that they are helping me, do not be fooled, they are not. As I said below if you are thinking of buying a Swytch kit whatever you do please DO NOT.”

Helpful Report

Posted 9 months ago

“Let me just get the bad out of the way: The battery life on the Air is pretty disappointing. I just commute to the school where I teach, which is only a couple of miles away, and my Swytch does fine with that round trip. But anything beyond— like running into town for an errand— is basically impossible. Admittedly, I live uphill from everything else, so my home ride is a long slog, but I still wish the battery could get me all the way home. I only keep it on power level 1, too, and I can't get all the way back. If you are going more than, say, 5 miles roundtrip, if there are any hills at all, get the Max upgrade or a dedicated e-bike. Or, I guess, Swytch now has that downtube version that probably goes further. I just wish the Air wasn't even an option, honestly, as it hardly even seems worth it. The good news is that this thing makes me ridiculously happy when I am within range. As others have reported, the installation can be a bit fiddly, but it's really nothing major and might take a few go-arounds to get. I really feel that A) the cost versus the cheapest e-bike is amazing, and B) the fact that I get to still use my beloved vintage '85 Stumpjumper (picture attached) far outweigh the effort it took to get everything installed properly. Commuting daily by bike has become an actual reality because of this thing— it was too easy before to be lazy, but now I look forward to the long uphill coming home every day. What I particularly love about this device is that it's NOT super high-powered. It's fairly inexpensive, well-built, and nice looking, and I feel like I'm still riding my bike....just on easy mode. If you have a cool bike you don't want to get rid of, don't WANT a low-power motorcycle, or just want to get into e-bikes without spending a ton, the Swytch is a great idea.”

Helpful Report

Posted 9 months ago

“I like the whole setting and capabilities, but I find a bit tricky to put the battery pack with the other bike cables lying around”

Helpful Report

Posted 9 months ago

“The Distance between Pedal Arm and Frame was less than 1mm. In this case the Stability of the Magnetic Disk Regular is not verry good. I grindet one pair easy fit to a bigger diameter and obtained a Save and Secure Setting on the Base of the Arm. Now the zwo Switch Sets we have installed, perform well bejond our Expectations. Thank you and all the best. Leopold Schoeller”

Helpful Report

Posted 9 months ago

“Installing yourself is easy peasy. A more elaborated explanation of the options possible would be a plus. Now that i have the basics installed, ordering the brake sensors is another thing to do... The battery lights are a waste of money though: the quality of the plastic construction is mediocre (broken at second use).”

Helpful Report

Posted 9 months ago

“Bought a swytch kit as a recommendation from a friend. Initially I thought it was a great purchase but now I'm really regretting buying this. I used the bike a handful of times and always kept in dry storage. I went to use the bike and it came up with error code 30. I logged the problem over 1 month ago and still the problem persists... Their customer service is abysmal. I have emailed so many times and believed I was being ignored by the company for them to respond and say that every time you send a follow up email, you are placed at the back of the queue! That is an insane way to deal with customers. Also cannot contact them by phone so email is the only channel. They have sent me a new LCD screen which did not solve the problem. They responded by telling me the usual stuff they tell you initially when you first log the problem (unplug, plug in blah blah), it's like they don't read the email chains on issues etc. kit is basically brand new and still under warranty so why is it taking so long to get a fix. Currently awaiting an email back from them but every response is taking 3 to 4 days so it's a very slow process. I'll update as this progresses but as it stands, I would steer clear purely based on the aftercare.”

Helpful Report

Posted 9 months ago

“After a few weeks, I've been able to fully test the battery (Max). According to the company's website, the Max battery is supposed to have a 15-20 mile (24-32 km) range. It does NOT perform to these specifications. Don't understand this at all because surely they must have made countless performance tests. I tested it a few times going to work and back (round trip: 7 km). After the second trip (so a total of roughly 15 km or 9.3 mi), the battery started to flounder, going in and out of power. And I did not even have the maximum level of assist at 5; it was at 3 for both trips. The coordination between the battery's indicator and the handlebar's LED display was also not on (the former fluctuating between 2 and 3 lights and the LED display indicating 1). Okay, yes, we can charge the battery more often to avoid all this. But their marketing info should be pretty near the mark, and our experience/tests do not confirm this at all. VERY disappointing (not least given the extra cost of the Max battery).”

Helpful Report

Posted 9 months ago

“Funciona a la perfección para mí. Me desplazo rápido y sin esfuerzo.”

Helpful Report

Posted 9 months ago

“So far so good. Even on the lowest setting, I barely have to pedal and this thing is going. It makes it so much easier to bike further. Materials came on time with everything needed. My reasons for knocking a star - the checkout process feels a bit nickel and dimey. So many things are add-ons. Then, after I paid, I got a bill weeks later for my local taxes. Not sure why that wasn't calculated at checkout. I also struggled with install. I wish I could have just paid someone to do it, but my local bike shop wouldn't because they're not certified. I punctured my tire while installing and had to pay to replace it, then apparently installed the pedal sensor backwards so the kit wasn't working at first, and a friend was finally able to help me troubleshoot. I'm now seeing some regular e-bikes for around the same pricing and people are asking me why I didn't just get a regular e-bike. I'm not sure...but too late now.”

Helpful Report

Posted 9 months ago

“Easy to mount. Fantastic to drive! Our Daughter does easily 10 miles to school.”

Helpful Report

Posted 9 months ago

“Greetings--this is a "review in progress," since my kit was delivered some time ago but I have not been home until this weekend to start assembling it. FWIW: For those (like me) without smart phones, QR codes are not the most welcome way to deliver instructions! I was able to borrow a friend's Iphone, but.... So far so good, apart from a question as to wheel size. I ordered a 27x 1.25, the size of my old front wheel and tyre. When, earlier today, my bike mechanic mounted a new tyre of that size, it popped off of the rim at less than 70 PSI. I noticed, too, that my old rim can fit snugly within the new one; it's almost as though I have a gravel-grinder wheel now, rather than the old skinny road one. We will try other tyres until one works--and if none do, I will let you know. All parts arrived in apparently intact condition, so thumbs up in this department. FedEx took their own sweet time about delivering, but both packages arrived in good order--all good! I will keep you posted about the wheel/tyre mystery and abut how the bike turns out. Thanks!”

Helpful Report

Posted 9 months ago

“Takes forever to get help from CS”

Helpful Report

Posted 9 months ago

“Recommend buying the throttle, the pedal assist parts are small and plastic and seem flimsy. I did not want to risk pedal assist”

Helpful Report

Posted 9 months ago

“Very pleased with whole package, easy to install for absolutely anyone . Instruction manual covers everything completely.First ride out was as expected. Excellent kit and would be happy to recommend to all.”

Helpful Report

Posted 9 months ago

“The price was very good, and the performance is just what I needed to help with aging knees. Sales support is very responsive, prompt and correct. Engineering support is nonexistent.”

Helpful Report

Posted 9 months ago

“Reasonably easy to install. Quiet and good riding performance. Battery range is far less than advertised. I got the air max and it runs out before I complete a nine mile trip on reasonably flat terrain and medium assistance levels. Swytch have yet to respond to the form I filled in for the warranty in a couple of weeks which is surprisingly slow. Happy overall, disappointing range but nice small form factor.”

Helpful Report

Posted 9 months ago

“Easy installation, motor works perfect and quiet. The only thing that is not perfect is the cable. Two out of three plugs are not used and are a bit annoying.”

Helpful Report

Posted 9 months ago

“Excellent customer service. No quibbles regarding returns & refunds.”

Helpful Report

Posted 9 months ago

“Does the job of helping me up the hills and was faily staight forward to fit, so I'm really happy with it, the only reason Ive given it 4 stars and not a 5 is the little peddle assist sensor didn't feel secure enough with the sticky pad only so I have zip tied it on for double measure but I do have to wiggle it back in position every now and then”

Helpful Report

Posted 9 months ago

“Hello, Nice product. It's easy to install except for PAS thing, which is a bit more difficult and need more attention. Instructions are easy to follow. Riding is excellent, I found the system very reactive. 250w and 40nm motor is more than sufficient for my need and my location, I'm usually limiting the power at the level 1 except for the steppiest slope we have. I'm statifsfied with my buying.”

Helpful Report

Posted 9 months ago

Swytch Bike is rated 4.1 based on 1,658 reviews