Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like that I can take the battery of for easy charging and can move the kit to a new bike if I want to. Since adding the kit I have cycled much more than I was doing before. I do wish that I had received paper instructions for set up, it would have made things easier.”

Helpful Report

Posted 8 months ago

“Really good kit (flatten out hills) and simple to fit. The sensor can be a bit tricky if the bike frame is particularly thick.”

Helpful Report

Posted 8 months ago

“I love it. It's so quick to respond when you start pedalling and really takes the effort out of climbing steep hills.”

Helpful Report

Posted 9 months ago

“the swytch conversion for this two wheeler: a 1985 panasonic 21 speed, with 27 inch wheels, was completed maybe 9 months after placing the order. very long lead time to get the kit, including a few delay notifications. it appears that components were shipped in two packages from different supply centers. the pricing seamed to be fair given any other alternatives for an on-line order of chinese components for a diy build. not knowing the cable lengths required and the exact battery placement, the longer cable length was selected. however, the cable for the on/off and speed selector to be located on the handlebars, was about 6 inches short to make a neat and tidy install on this bike. the battery was mounted on a third party front fork package carrier while the cabling was packages into a third party gear bag to adhere to the bike frame. The power wheel replacing the front wheel is only 250 watts on this build. it does provide a medium boost for uphill riding and with the control system, is only powered when the pedal crank is rotating forward. so when coasting, the front wheel actually induces drag and slows the bike down quicker than a non powered front wheel. the bike tires were upgraded from a width of 1.75 inch (4.45 cm) to 1.95 inch (4.95 cm), providing better tread for smooth and rough road surfaces. this bike has a three gear crank, and the swytch boost is proportional to the crank rotation, there is a "learning curve" to understand and realize the "boost" effect during varying grades surfaces of roads and trails using the three gear selections. one issue that was not really understood when placing the order for the kit, the kick stand mounded astern of the crank had to be replaced because of interference with the kit supplied crank sensor. kick stand was replaced with with a rear frame mount unit. spend an additional $100 to complete this build: new tires, rack, cable pack and kick stand. over all, a reasonable kit to upgrade this older bike.”

Helpful Report

Posted 9 months ago

“6 months waiting time for anything is too much. The button on the battery needs a sign that it is an on/off button. The electric motor starts working again at 19km/h-ish after switching off when reaching max speed.Not convenient.Need faster response. Other than that, it's ok.”

Helpful Report

Posted 9 months ago

“I bought the Swytch kit Air for my Brompton and am very happy. The autonomy is inline or better than indicated. The system is very powerful and I rarely you more than level 2 out of 5 of assistance. It is not ideal for the Brompton as when you fold it it is either on the outside or you have to increase the angle of the folding mechanism, in short it takes more space. It would have been great to add a USB-C port for charging the battery and to use it as a power bank for other devices.”

Helpful Report

Posted 9 months ago

“Ik heb een kit besteld in april met leverdatum eind augustus. Jammer genoeg schuift de datum steeds op en krijg ik geen degelijk antwoord van de klantendienst. De levering is al 3x uitgesteld. Ik krijg geen antwoord op de vraag voor een refund. De antwoorden van de klantendienst lijken eerder AI gegenereerd, zonder concrete info.”

Helpful Report

Posted 9 months ago

“I would like to start by saying I like this product. The extensive delivery delays not withstanding The kit was well packaged and most items were labelled and easy to identify. Unfortunately there was no instructions booklet in the box and my phone had issues with the qr codes of the installation videos. Removing and refitting the tyre was easy with a couple of tyre levers. Fitting the new motor wheel was also straightforward. Battery mount is velcro and the leads are colour coded. Fitting the pedal sensor was a challenge but this was down to the shape of the frame (Carrera crossfire 3). A quick search on YouTube showed me how to change kph to mph and how to enter the menu on the display. I haven't done a distance test yet but ad it's the Go+ it should be ample for my commute to work.”

Helpful Report

Posted 9 months ago

“It took months to receive my unit and I was unaware I needed an extended harness so I still haven’t been able to try it out.”

Helpful Report

Posted 9 months ago

“We love our Switch! Customer service is wonderful. The price made it affordable plus I use my bike. Delivery was not a problem at all. I have not had to return anything! My son installed the go in no time at all. The ride is smooth and effortless. Thanks!”

Helpful Report

Posted 9 months ago

“Customer service =good Price=good Delivery =good Easy to put together. Negative, not smooth from one gear to another.”

Helpful Report

Posted 9 months ago

“The kit was fairly easy to mount in the bike. The pedal sensor seems a bit flimsy especially the magnetic pickup. The directions for the “Air” kit wiring and hookups do not match the “Go” battery wires and connections. The wire management suggestions were no existent so I just used the included zip ties as needed. I do not know if they are all in the best place in the long run. My initial test run of less than a mile was successful and the kit had plenty of power on level 1. I think this is a good kit to try an e-bike experience to see if you like power biking.”

Helpful Report

Posted 9 months ago

“The order came with everything that was needed. I purchased the universal fit that attaches to the pedal. With a little engineering, we got it to work properly. I am very pleased with the product. I have a new desire to get out on my bike and take on bigger challenges now that I have the Swytch. I highly recommend this product. It took about 9 months from purchase to delivery. I live in the US. That is why I gave it 4 stars. It took longer to build and deliver than expected.”

Helpful Report

Posted 9 months ago

“We love our Switch Bike set up. It is perfect for us.”

Helpful Report

Posted 9 months ago

“I didn't research how the battery would change things. Since it is mounted inside the frame, the bike will not fit on my Theule trunk bike rack. I can purchase a bike adapter bar to attach when transporting the bike, but that weight plus the extra weight of the battery and electric hub puts the bike at over 50 pounds. The bike carrier is rated for 35 pounds per bike. So now I have a nice pedal assist bike but no way to transport it with my Honda Civic.”

Helpful Report

Posted 9 months ago

“Plugged right into existing wiring for the original Swytch equipment. Long wiring harness gives tons of flexibility for where to install the battery.”

Helpful Report

Posted 9 months ago

“Was great once I got it, but it came 2 months later than promised.”

Helpful Report

Posted 9 months ago

“When I pre-ordered it was said that the top speed would be 20mph it even has the sticker labeld that it should reach 20mph, but it only goes around 13mph, not at all what I expected, if I'd known that, I would had never made the purchase.”

Helpful Report

Posted 9 months ago

“I choose the Swytch GO to avoid range anxiety which slightly counters my reason for choosing Swytch for pedal assist vs full throttle and go versions. Now that the build is complete it has me out on my bike more than I originally planned however there were bumps in the road. I only bring up the bumps to improve customers expectation while hoping the company can tighten their processes. 1. Delays. I fully understand that a Kickstarter can exceed the company's planning and occasional update emails help but elongate the process and can lead to customer concerns. The same for delayed delivery. I could have been using the entire summer vs just completing the build at the start of Autum. 2. Packing. There was clear care and concern in the development of the box and boxing however somewhere in the process the extended range battery was moved from its central side location in the box to on top of the new rim & motor. I don't find any damage however the wheel has a slight out of roundness. It's not unusual for new rims to need the spokes adjusted. Just would have felt better the opportunity for damage would be greatly reduced if the battery was in the correct position in the box. I do enjoy the way they used space in the box for all the components. 3. Brake components. It's great to see a company recognize that existing brake cables will most luckily be too short after installing the brake sensors however the cables I received were street bike which have smaller barrel ends. Mine was a mountain style bike with larger barrel ends. Luckily the local bike store had them readily available and the price was minimal. I don't fully remember the ordering process and if asked I could easily have selected the wrong option, but I think the company could focus on this point in the ordering process to accurately identify and support the build. 4. Parts. Another minor inconvenience however the manual states cable ties are included in the kit however mine had no cable ties. I purchase and installed but either get them in the box or update the manual. 5. Accessories. Part of my decision to choose Swytch was battery placement options. I really liked the ease of battery on the "AIR" and was not looking forward to continually installing and removing the "GO" battery (Power Pack) because of the Velcro. I imagine it will wear out over time. I was encouraged to see the metal battery mount accessory that attaches to the bottle rack screws however I'm disappointed to NOT see this offered in accessories. Even now a year later it's not listed as an available accessory. I believe if you include in promo video's, Manuals and show on website that it should be at least viewable in accessories.”

Helpful Report

Posted 9 months ago

“I bought this for my wife who has suffered with chronic fatigue and has a pace maker fitted. She used to enjoy cycling and having a mountain bike for off road was an excellent excuse to enjoy the countryside we used to throw them in the car and go off for weekends. This I hope will enable us to do this once again. A fantastic piece of kit. The instructions for assembly onto the bike are clear and simple. The connection details also made very easy in the book. Just follow the instructions. The only thing with our set up was my wife has a front derailer and it was necessary to make a bracket to fit the Sensor, that was a little difficult but being an engineer I over came it with a bit of nylon, patience and a few tools. Would thoroughly recommend converting a bike that is a reasonable cost?”

Helpful Report

Posted 9 months ago

Swytch Bike is rated 4.1 based on 1,658 reviews