Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer support Extended delivery time, seven months. It is a kit and one of the compromises that it is cadence assist, I would imagine torque assist is the better option. It has allowed me to get back to cycling after a lapse of ten or more years. Hopefully with time on the road, will be able to cycle with little or no assistance from the kit. It is one of the first GO kits, rack mounted the battery, not sure how well the velcro straps will stay the course of time. All in all, so far so good, glad I bought the kit. On occasion the cadence units need readjusting to keep the 3mm or so gap. There is one extra cable in the loom that is not used but no cap provided. Not wholly sure about the throttle control. Battery charger should allow for say 80/85/90% charge. 100% charge = reduced battery life. The handlebar mounted battery kits would be much easier to fit. Used velcro straps to get all the cables run optimally made it easier to make changes, when all good, used the supplied zip ties. Yep, recommended 👌”

Helpful Report

Posted 9 months ago

“I have been enjoying my bike since I installed Swytch. great aquisition. My bike is not heavy and I can carry it everywhere.”

Helpful Report

Posted 9 months ago

“Love my swytch bike. Enabled me to convert my original classic bike. Very happy all round. Only didn’t get five stars because of weight of original battery and costs as much again to swap to lighter one”

Helpful Report

Posted 9 months ago

“The dlivery time was too long (1st time 9 month, 2nd time 4 month) The instalation was easy and now I enjoy my new, old bicycle.”

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Posted 9 months ago

“Four stars because it got to me in one piece, which is a miracle in itself! FEdEx were slow, but that's not uncommon so no worries on that score. I have not had time yet to fit it to my road bike but I am looking forward to doing so once the bike is back from its long-delayed servicing. I'll update you once the deed is done.”

Helpful Report

Posted 9 months ago

“Great product makes my journey much easier very quick initial install along time waiting for the parcel though”

Helpful Report

Posted 9 months ago

“Appalling customer service. Doesn't fit my bike even though I was told it would do. No response at all to my repeated queries. Luckily I bought it using my credit card as this is the only way I can get my money back. Stay away!”

Helpful Report

Posted 9 months ago

“I Hope Swytch had all spareparts available at webshop. You just had offer of extra batteries but all were sold out just 2 hours after I got the email. The setup was easy enough, great conversion kit all in all.”

Helpful Report

Posted 9 months ago

“It worked well but came a month after it said it would come originally”

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Posted 9 months ago

“Slow customer service and after sales service. My wheel axle was too large. No exchange was offered only suggestion to file down the axle to fit. Why can I not exchange the wheel for one that fits. Had the kit for over 2 weeks and can't use it.”

Helpful Report

Posted 9 months ago

“There was several challenges converting the wheel and it required contact to your team and buying extra equipment. But I succeeded and it works really really well.”

Helpful Report

Posted 9 months ago

“Kit was very easy to put together, and is a very solid kit. This would be a 5 star rating, however my only issue is that when i bought this kit it was advertised as going 25km/h, however on the box it says it tops at just 20km/h.”

Helpful Report

Posted 9 months ago

“I have had the kit for about three weeks now. Installation was pretty easy; I just needed to take my time. I needed to do a little fettling to my forks (old-school steel/chrome touring bike), to get the wheel to fit. I have the larger Air Max battery which is perfect. I don't use the additional assistant on the morning commute but I do on the way home. The little niggles, and reading the reviews there always seems to be a 'little niggle'. The additional charger I ordered didn't arrive. I didn't particularly like the not being able to phone but email seemed to work. It arrived a couple of weeks later. Plus, I order an additional controller, to adjust the power settings or turn it off. When it arrived it clearly wouldn't fit on my handlebars. I was told I needed the attached to hold the controller. An extra £25 for a pretty simple post that screws to the battery clamp. At no time when ordering was it mentioned that I'd need to buy that. That was frustrating. One other thing while I think about it, again another minor (ish) thing but I'm a little disappointed about the built quality of the wheel. There are no spoke nipple washers on the rim. So the spokes are directly in contact with the rim. That's a bit strange. Over time the spokes will rub away at the rims and that will affect longevity. LIttle details like the seem to let down what overall could be a real quality bit of kit. Time will tell.”

Helpful Report

Posted 9 months ago

“My kit for Brompton doesn’t work - you give me this and that advice and then to buy a new sensor - I did - it still doesn’t work - I’ve hardly used it”

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Posted 10 months ago

“Very nice and powerful when there is battery. Unfortunately very hard to cycle once the battery is over.”

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Posted 10 months ago

“Great product and super service for me as a since 5 year returning customer.”

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Posted 10 months ago

“It is easy to have the battery on, but not use the assistance until you actually need it. Setup was easy. It may take a little bit to figure out how to use the power assist and your gearing effectively. It did feel like it was going to run away with me once! If you have a touring (mild step through design) Trek you will lose your water bottle cage spot in order to put it inside the frame. I added a pannier rack and put the battery on the back so I could keep my cage. There is enough room in the bag to fit a small air pump and another water bottle. I put tools from the swytch kit in the side panels. It all fits in the top rack bag without expansion. If I could handle the weight, I could put bags on the sides for extra carrying, like picnicking, camping, or running errands. I paid extra for faster delivery, which did not happen. However, when I contacted customer service about it, I did have said fee refunded with no fuss. That was much appreciated.”

Helpful Report

Posted 10 months ago

“Ottimo prodotto, da un'ottima spinta ed aiuta a fare salite e colline in facilità. Preso per non arrivare sudato al lavoro e fa il suo dovere alla grande. Ho preso la versione Go+ ed è facile da installare. I tempo do consegna sono stato rispettati ed il customer center mi ha supportato a dovere anche se sono un poco lenti a rispondere”

Helpful Report

Posted 10 months ago

“I've had my Swytch kit for about 3 weeks now. I was very impressed with the packaging and the video help instructions on installation. It took me a leisurely 3 hours to install but then I'm not a full time bike mechanic. Functionally it is great. I have the smallest battery and I live somewhere hilly but I can complete 12-15 mile rides with some battery charge left. I've replaced a lot of car journeys with the bike as it enables you to go uphill at a safe speed in areas where cars cannot pass. A couple of minor gripes - the delivery notification process didn't work so the tracking number was non-functional and the kit was delivered before I got could get any delivery time details. The small spare cables on the harness (for throttle and brake sensors should but don't come with little caps to protect them. None of this should put you off buying this excellent product however.”

Helpful Report

Posted 10 months ago

“The end result is a light weight bicycle that makes long rides an hills less duanting.”

Helpful Report

Posted 10 months ago

Swytch Bike is rated 4.1 based on 1,658 reviews