LOWA UK Reviews

Name: LOWA UK
Address: TKC Sales Ltd, The Old Spitfire Hangar, The Strand, Steeple Ashton, Wiltshire
Rating: 4.74

4.7 Rating 3,692 Reviews

93 %

of reviewers recommend LOWA UK

4.7

Based on 3,692 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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LOWA UK 5 star review on 21st November 2025

Anonymous

Anonymous // 01/01/2019

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“I returned them, too big.”

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Posted 1 month ago

“My family being hitherto very satisfied users of several Lowa footware products, I unhesitatingly ordered this item off the Lowa website. (It would seem that there are no longer any retail outlets for Lowa in my wider regional area to try products in store.) The shoes were initially tried indoors on carpet, before usuing them on a very short shopping trip, after which it was found that the shoes were rubbing my feet to the extent of being painful and marking the flesh. Prominence had been given in web description to 'EXPERT SIZE RECOMENDATION:Stick to your normal size' - whilst reference to a slimmer fit is relegated to the final sentence of a lengthy 'Specification' paragraph. Direct contact with Lowa by email and telephone met with an apparent indifference to customer 'PR'. It was suggested that greater prominence should be given to this fundamental feature of a 'slim fit'. I am now left with trying to sell or donate these shoes. I am now in the course of purchasing similar shoes of another brand with which I have enjoyed previous very satisfactory comfort and customer support. The following question is positve marking: it would be a case of recommending 'the brand', but with the caveat of my recent negative experience.”

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Posted 1 month ago

“Good quality and very comfortable hiking boots. I'm very pleased with them.”

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Posted 1 month ago

“Been using Lowa military boots for years and decided to try the hiking boots. Not disapointed highest quality and standards i expect will definately recommend. Will definately be using again.”

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Posted 1 month ago

“I am very happy with the shoes they fit well are light weight and comfortable.”

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Posted 1 month ago

“Great quality, fit and design.”

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Posted 1 month ago

“As my 2018 Renegade GTX Mid were showing their age, purchased a pair of Zephyr GTX Mid TF to replace them. Quick delivery from Lowa, boots appear to be of high quality and have proven to be comfortable on the first couple of walks so far...”

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Posted 1 month ago

“Always a good fit in walking shoes. Quick service and no hassle returns. Quality products through the range.”

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Posted 1 month ago

“The Renegrade shoes are the most comfortable walking shoes I have experienced. Although expensive compared to others the quality of manufacture is plain to see. I have had a few pairs and wear them alot but have very poor experience when it comes to repair as Lowa will not resole their shoes from UK. UK repairers use heavier soles which unbalance the shoes leading to early delamination. The most recent pair have thin, short laces which have to be upgraded immediatly.”

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Posted 1 month ago

“I like I am happy it comfortable shoes 100%”

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Posted 1 month ago

“Amazing service and outstanding products. Service was replaying quick and could sorted all open topic. The size of the boots is matching. Quality is great and the schoes are very comfortable. Walking daily with LOWA working boots and I am very happy, to have now great LOWA Ranger GTX.”

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Posted 1 month ago

“Very happy with my LOWA boots. Had ones before and lasted for years.”

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Posted 1 month ago

“The boots are very comfortable you would hardly know you were wearing them.”

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Posted 1 month ago

“Prompt delivery, good products and free returns, what more can you ask for.”

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Posted 1 month ago

“Fantastic boots, great fit, comfortable straight from the box. I take a shoe size 9, advise from Lowa was spot on. Purchased two pairs, Renagade evo gtx size 9.5 Ranger gtx size 9. The fit is perfect.”

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Posted 1 month ago

“Haven't tested the boots yet (Randir) so can't comment on them, but the customer service from Lowa was absolutely top notch. I was sent a mismatched pair and called (you can actually call the office!!!) to discuss the best resolution. Isaac sent out another pair straight away and I received them yesterday (3 working days). Add the better than 50% discount on the boots and it's a perfect buying experience. Will definitely be buying direct from Lowa in future. Thank you all, especially Isaac.”

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Posted 1 month ago

“Nice pair of shoes - advice on website to take half a size bigger was correct and after an initial break-n period the shoes are absolutely fine. Nice to buy something made in Europe too - great quality. Delivery was incredibly fast and well-packed.”

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Posted 1 month ago

“This is my third pair, I do a lot of country walking and except when the weather demands wellies, wear these all year round. Very comfortable and easy to get on and off from the get go.”

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Posted 1 month ago

“I've had the boots for a couple of weeks after asking ChatGPT "what are the best walking boots on the market". So far, they have delivered. The most comfortable boots I think I've ever had and they are great quality. Something I don't think I have ever experienced is walking boots that are comfortable straight out of the box, but these are.”

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Posted 1 month ago

“LOWA Renegade boots are my current favourites for trekking but I sometimes found them too tight on long days. The wide version is much better. I hope that LOWA continues to supply them. Note that they only seem to be available online - Cotswolds couldn't do them.”

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Posted 1 month ago

LOWA UK is rated 4.7 based on 3,692 reviews