LOWA UK Reviews

Name: LOWA UK
Address: TKC Sales Ltd, The Old Spitfire Hangar, The Strand, Steeple Ashton, Wiltshire
Rating: 4.74

4.7 Rating 3,702 Reviews

93 %

of reviewers recommend LOWA UK

4.7

Based on 3,702 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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LOWA UK 5 star review on 21st November 2025

Anonymous

Anonymous // 01/01/2019

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“Ordered 3 sizes and returned the 2 pairs that did not fit for free. Refunded within 3 days. Excellent customer experience. I did need a size up then usual but this is normal with goretex-lined boots.”

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Posted 2 years ago

“They make extremely comfortable boots and shoes for hiking and general walking and they look good. (Don't change anything thank you :) )”

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Posted 2 years ago

“Returned them as they were too big and am eagerly awaiting a pair of size 8 to replace them”

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Posted 2 years ago

“Luckily, easy to return items. Refund processed speedily.”

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Posted 2 years ago

“I've been wearing Lowa shoes and boots for several years now, I find their products to be comfortable, hard wearing and well-made. Their customer service is also exceptional. I recently had an issue with a pair of boots, which they replaced immediately. They are a quality brand manufacturing high quality products and I highly recommend them.”

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Posted 2 years ago

“Excellent Quality”

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Posted 2 years ago

“Excellent product. Excellent online ecperience when ordering. Delivery was prompt. Thank You”

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Posted 2 years ago

“Have now used these for 6 days' walking. Was worried about breaking in a new pair of boots but it was absolutely no problem. Comfortable and good support. The walking was in extremely wet conditions and my feet remained completely dry throughout. Early days but very impressed so far.”

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Posted 2 years ago

“Very comfortable but the soles are sooooo slippery it is unbelievable that a walking shoe would be like that”

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Posted 2 years ago

“Quick and reasonable”

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Posted 2 years ago

“This is my second pair of lowa boots, as I was so impressed with the first pair I wouldn't go anywhere else. The service was extremely good, free postage and delivered within 24 hours! Excellent.”

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Posted 2 years ago

“Easy to order on line with prompt delivery.”

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Posted 2 years ago

“The latest purchase was my 8th (various shoes/boots) - never let me down on quality, reliability or fit.”

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Posted 2 years ago

“Great service from Lowa. I required new laces for my walking boots. They were a good price on the site and I chose to purchase from there. I was delighted at the checkout it find free delivery. This was a pleasant surprise as often when buying replacement parts the p&p is as expensive as the product.”

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Posted 2 years ago

“I ended up buying 2 pairs of combat boots and some discounted summer sandals. All transactions were perfect. All above were very high quality and required no wearing in - they fit so well. Every detail is high quality - I’m tempted to buy another back up pair for summer use.”

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Posted 2 years ago

“Great boots and great service”

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Posted 2 years ago

“Excellent quality and comfort”

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Posted 2 years ago

“The only walking boots I EVER buy! As long as you treat them well, they go on for years. Comfy, stylish and totally practical to the moors of Lancashire!”

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Posted 2 years ago

“Comfortable out of the box, hopefully they'll be great long term.”

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Posted 2 years ago

“Great boots and company. Free delivery and returns.Fast refund. Keep up the good work and quality and I will be your customer for life:)”

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Posted 2 years ago

LOWA UK is rated 4.7 based on 3,702 reviews