LOWA UK Reviews

Name: LOWA UK
Address: TKC Sales Ltd, The Old Spitfire Hangar, The Strand, Steeple Ashton, Wiltshire
Rating: 4.74

4.7 Rating 3,580 Reviews

93 %

of reviewers recommend LOWA UK

4.7

Based on 3,580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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LOWA UK 5 star review on 21st November 2025

Anonymous

Anonymous // 01/01/2019

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“The product is excellent. However they let themselves down on the delivery and customer support, I had not received my boots so I contacted them only to be told they should have been dispatched many days earlier but they were still in dispatch, no explanation and no offer of a free pair of socks or laces something which would have gone a long way with me. It just came across as We have you’re money so we don't care.”

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Posted 5 years ago

“Customer service and delivery have been excellent. I’ve only worn the boots around the house so far, but they seem to be a good fit. I have narrow feet so it’s great to find a brand which does narrow fit walking boots.”

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Posted 5 years ago

“Excellent service- favourite boots- and I have many as part of a Search and Rescue team!”

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Posted 5 years ago

“Most comfortable footwear ever, brilliant ankle support, in the winter feet stay dry and warm and yet somehow stay cool on a hot summers day. To top it all it’s an extremely lightweight boot.”

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Posted 5 years ago

“Great boots, quick delivery”

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Posted 5 years ago

“I have yet to find a more comfortable lightweight boot, my first choice in footwear especially when on a ‘shopping trip’ never to have tired or wet feet. I am now on my third pair, wife on her second pair!”

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Posted 5 years ago

“Have a pair of Lowa's which I love and now leak, ordered a new pair on 22 December and other than this and order acknowledgment I am still waiting a week later. I they have closed for Christmas and New Year they should tell you. On ordering I was given next day delivery. Shame the service doesn't seem to match the quality of product or maybe product is now no longer as good.”

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Posted 5 years ago

“Perfect fit, just like having new boots again”

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Posted 5 years ago

“I tried to order some boots for Xmas for my father in law and paid for next day delivery well before Xmas and they still haven’t arrived very annoyed but never had a problem before!”

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Posted 5 years ago

“Comfortable, lightweight, great design”

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Posted 5 years ago

“I've worn various types of Lowa's for 17 years and have always been an 11. Ordered some Tibet gtx boots but they have come up very wide. Even tried a 10.5 but still too wide to be wearable. A real shame as the boots look perfect for what I want.”

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Posted 5 years ago

“Easy online ordering process. Ordered product over a weekend, item despatched on the Tuesday, and delivered 2 days later. Received an email at each step of the process. The fact that this all happened between 14/12 and 19/12 (potentially a very busy time of year), makes the service even more fantastic! Thank you.”

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Posted 5 years ago

“Amazing customer support. Couldn't have been more helpful arranging discounted replacement pair of boots after mine experienced sole issue. Probably my fault the hammering they got. Thanks Tim”

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Posted 5 years ago

“Great boots, very comfortable and light.”

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Posted 5 years ago

“I have owned Lowa boots for years and I think that they are a great boot! Unfortunately this particular pair did get sent to me as "they can't be located in the warehouse" I was bitterly disappointed with this and the fact that the email also said "we can't offer an alternative". Since then I have ordered a different pair but at a price alot higher than the original pair.”

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Posted 5 years ago

“The boots seem okay. But I've had them less than two weeks, which is barely enough time to break them in. Yet, this company, Lowa, has given my email address to this third-party website without my permission and has sent multiple emails begging for a review. So now I'm starting to regret switching from the trusty Salomons that I've been wearing for more than ten years. I fear there is a rush to get a review out of me because these things aren't made to last.”

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Posted 5 years ago

“Comfortable fit, well made, durable and nice looking too!”

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Posted 5 years ago

“I have been using Lowa shoes for the last 10 years, great and durable shoes. Just wait for my five years old daughter to have a bigger feet to buy her first Lowa :) Lowa has a great team in the UK. Thanks Tim! :)”

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Posted 5 years ago

“I was a little disappointed when I received an email saying that the boots I ordered couldn't be found, but after talking with someone at Lowa we came to an agreement that I am over the moon with. Great products and great customer service. Thank you Lowa and I'm looking forward to completing "the fan dance" in my new pair of Baldos”

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Posted 5 years ago

“I choose Lowa because the shoes and boots suit me. I only have to know the size and design and then I order them. I have bought Lowa continually after my initial purchase.”

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Posted 5 years ago

LOWA UK is rated 4.7 based on 3,580 reviews