LOWA UK Reviews

Name: LOWA UK
Address: TKC Sales Ltd, The Old Spitfire Hangar, The Strand, Steeple Ashton, Wiltshire
Rating: 4.73

4.7 Rating 3,777 Reviews

93 %

of reviewers recommend LOWA UK

4.7

Based on 3,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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LOWA UK 5 star review on 26th January 2026

Anonymous

Anonymous // 01/01/2019

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“Haven't tested the boots yet (Randir) so can't comment on them, but the customer service from Lowa was absolutely top notch. I was sent a mismatched pair and called (you can actually call the office!!!) to discuss the best resolution. Isaac sent out another pair straight away and I received them yesterday (3 working days). Add the better than 50% discount on the boots and it's a perfect buying experience. Will definitely be buying direct from Lowa in future. Thank you all, especially Isaac.”

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Posted 3 months ago

“Nice pair of shoes - advice on website to take half a size bigger was correct and after an initial break-n period the shoes are absolutely fine. Nice to buy something made in Europe too - great quality. Delivery was incredibly fast and well-packed.”

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Posted 3 months ago

“This is my third pair, I do a lot of country walking and except when the weather demands wellies, wear these all year round. Very comfortable and easy to get on and off from the get go.”

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Posted 3 months ago

“I've had the boots for a couple of weeks after asking ChatGPT "what are the best walking boots on the market". So far, they have delivered. The most comfortable boots I think I've ever had and they are great quality. Something I don't think I have ever experienced is walking boots that are comfortable straight out of the box, but these are.”

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Posted 3 months ago

“LOWA Renegade boots are my current favourites for trekking but I sometimes found them too tight on long days. The wide version is much better. I hope that LOWA continues to supply them. Note that they only seem to be available online - Cotswolds couldn't do them.”

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Posted 3 months ago

“Very pleased with the boots upto now they have been out in some rough conditions and remained dry, comfortuble and warm.”

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Posted 3 months ago

“Hi, this is a difficult review to write because, I like to shoes, I bought size 10, same as my last pair of Lowa Renegade which I have only stopped using as the sole has warn out. I wore my Bellagio for 2 days indoors, they were a little tight but all shoes are and thought they would be fine when worn in. Sadly now out and about they are notrelaxing to my feet but rubbing hard on the top of my big toes I have used the correct sprys, hasnt softened them, really disappointed, is there anything you can do ?”

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Posted 3 months ago

Hi Paul, Thanks for your review, but sorry to hear you're unhappy with the fit on your Bellagio shoes. Generally speaking, while leather will naturally adapt to the foot a little bit, but we wouldn’t expect it to change drastically. If you haven't done so already, you can reach out to the Customer Experience team on hello@lowa.co.uk, and they should be able to take a look more specifically and see if there's anything they can suggest to help. Thanks, LOWA UK

Posted 3 months ago

“Very comfortable, look great.”

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Posted 3 months ago

“It broke on the first usage. The rubber part just fell of as not enough glue”

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Posted 3 months ago

Hi Jacob, Thanks for the review, but sorry to hear you've had a problem with one of the items on the order. That certainly doesn't sound right, so if you haven't done so already do get in touch with the guys on hello@lowa.co.uk. They will be able to take a look at this in more detail for you and should be able to get things sorted. Thanks, LOWA UK

Posted 3 months ago

“Excellent boots, good fit , very comfortable, next test is in the pouring rain, to see if they are waterproof.”

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Posted 3 months ago

“Prompt delivery. Good fit.”

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Posted 3 months ago

“My 5th pair!”

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Posted 3 months ago

“I bought a pair of walking shoes recently from Lowa which arrived very quickly. I was so impressed with the quality that I ordered a second, identical, pair which also arrived very promptly. I consider these to be much better quality than those from a certain well known high street brand which I had previously”

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Posted 3 months ago

“Excellent design, construction and material quality, exemplary in every way. Having exhausted trying other Brands, Lowa is the very best in comparison. Most delighted with the purchase. Highly recommended.”

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Posted 3 months ago

“So I wear Lowa at work and can say that 12hrs per shift and they feel like wearing slippers. This pair are for beating so it only made sense buying from my trusty Lowa slipper makers. Amazing x”

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Posted 3 months ago

“First class service and delivery The walking shoes are comfy and fit well Only had them for a few weeks so can’t comment on how well they stand up to ware and tear going forward but I would recommend them”

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Posted 3 months ago

“I was sent a pair of the wrong boots by mistake. The guys at TKC were amazing to deal with, they resent the correct boots and arranged the collection of the incorrect pair the very next day, fantastic customer service, would buy from them again.”

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Posted 3 months ago

“Outstanding.. 2nd pair of hunters from LOWA UK 1st pair still going strong..always fast delivery always a great and easy experience on their website”

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Posted 3 months ago

“Purchased these Lowa Renegade GTX Mid Espresso boots as a replacement pair for my 8 year old pair. These are excellent light weight boots, that are both comfortable and durable and do not require any breaking in. My previous pair have provided exceptional support to the ankles and have been completely waterproof for the entire life of the boots.”

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Posted 3 months ago

“Have since 20 years LOWA boots, never thought you could improve the Hunter Exreme, but you did it!!!!”

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Posted 3 months ago

LOWA UK is rated 4.7 based on 3,777 reviews