Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,945 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

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“Good logs and prompt delivery”

Helpful Report

Dear David,Thank you so much for giving Logs Online a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. "Good logs and prompt delivery" - Your kind words truly mean a lot to us. At Logs Online, we strive to provide our customers with high-quality logs and ensure they are delivered promptly. We are glad to know that we succeeded in meeting your expectations. Once again, thank you for choosing Logs Online. We look forward to serving you again in the future!

“Very happy, everything as promised. Great wood.”

Helpful Report

Thank you so much for your exceptional 5-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that you are very happy with our products. "Very happy, everything as promised. Great wood." Your satisfaction is our top priority, and we are pleased to have fulfilled our promises.We would also like to take this opportunity to express our gratitude for your loyalty as a customer. Your continued support means the world to us and drives us to keep delivering the highest quality wood. Thank you again for choosing Logs Online, and we look forward to serving you for many more years to come!

“Great prompt service. Logs are very good”

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Thank you, Robin, for your outstanding 5-star rating of Logs Online! We are thrilled to hear that you had a positive experience with us. Your kind words about our great prompt service and the quality of our logs truly mean a lot to us. We appreciate your support and look forward to serving you again in the future.

“The best oak wood that I have ever bought over 10 years, with very competitive price and quick delivery. Will buy again and again. From Sean in Leatherhead.”

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Dear Sung,Thank you so much for giving Logs Online a 5-star rating! We are thrilled to hear that you had such a positive experience with us. "The best oak wood that I have ever bought over 10 years, with very competitive price and quick delivery. Will buy again and again." Your kind words made our day! We pride ourselves on providing top-quality oak wood at a competitive price, and we strive to ensure that our customers receive their orders promptly. We are glad to hear that you were satisfied with the quality of our products, our pricing, and our delivery efficiency. We can't wait to serve you again in the future. If there is anything else we can assist you with, please feel free to reach out. Thank you for choosing Logs Online!

“Well packaged good looking logs, delivered as agreed”

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“Excellent service and delivery wouldnt use anyone else for my logs.”

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“good logs at a good price.... excellent delivery.”

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“Kindling logs fine but delivery charge made them much more expensive than same wood bought on Amazon Prime”

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“Reliable, always on time and above all, good product.”

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Dear Kevin,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your kind words and support. "Reliable, always on time and above all, good product." Your loyalty as a customer means the world to us, and we are thrilled to hear that you have consistently had positive experiences with our services. We are committed to providing you and all our customers with the best products and timely deliveries. Thank you once again for your support and for choosing Logs Online. We look forward to serving you in the future!

“Fast delivery, nice, helpful delivery driver. Great logs that burn hot and for a decent time.”

Helpful Report

Dear Claire,Thank you so much for your generous 5-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with our service. We're glad that the delivery was fast and that our delivery driver was helpful and kind. Our priority is to provide excellent customer service, and we're delighted that we met your expectations. Moreover, we're thrilled to know that the logs we provided burned hot and for a decent amount of time. We strive to offer high-quality products, and your satisfaction is always our top priority. Once again, thank you for choosing Logs Online and for taking the time to share your feedback. We look forward to serving you again in the future!

“Thanks for prompt and efficient service. And the logs are good steady slow burners. No sparks.”

Helpful Report

Dear Maurice,Thank you so much for your fantastic 5-star rating of Logs Online! We genuinely appreciate your kind words and positive feedback. We are delighted that you were satisfied with our prompt and efficient service. Moreover, we are thrilled to hear that the logs we provided burned steadily and slowly without producing any sparks. Your satisfaction means the world to us, and we are glad that our products delivered as promised. Once again, thank you for choosing Logs Online, and we hope to serve you again in the future. If you have any further comments or inquiries, please don't hesitate to reach out.

“Great logs delivered on time.”

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Dear Patrick,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your support and are thrilled to hear that you had a great experience with us. It's wonderful to know that our delivery was timely and that you are satisfied with the quality of our logs. We strive to provide the best products and service to our customers, and your positive feedback encourages us to keep up the good work. Thank you again for choosing Logs Online, and we hope to serve you again soon!

“There had been a problem with the order (some kind of tech issue with payment system). However, when it was highlighted, the order was processed ASAP and arrived the next day. Delivery man good. Logs fine.”

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“Great product and excellent delivery service”

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“Arrived quickly and in good condition. Excellent service”

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“Very happy with the service an d the logs are great.”

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“Although I have used the logs so no photos. They burned pretty quickly as they were soft logs & should be mixed with hard, my bad anyway all good & may use again.”

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“We were very happy with the service received from Logs Online. We were given an ETA and they were very prompt. The delivery driver was very thoughtful and placed the pallet exactly where requested We can highly recommend them and will defintely be using them again!”

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“Brilliant service just wish I could have a better idea of delivery time as tracking does not work such a shame good wood though”

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“Would have been 5 stars but unfortunatly the log sizes were a bit inconsistent, length was ok but width was poor. there were a lot that were really thin and also a lot that were just too thick and needed to be split to size. however they do burn well and give off a great heat. Price was competative and delivery was very good.”

Helpful Report

Logs Online is rated 4.7 based on 1,945 reviews