Logs Online Reviews

Name: Logs Online
Address: Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead, Liverpool
Rating: 4.71

4.7 Rating 1,961 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

Unit 3-4, Ocean Park, Dock Rd, Wallasey,, Birkenhead
Liverpool
CH41 1HW

Logs Online 5 star review on 31st August 2026

Anonymous

Anonymous // 01/01/2019

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“Well packaged good looking logs, delivered as agreed”

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“Excellent service and delivery wouldnt use anyone else for my logs.”

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“good logs at a good price.... excellent delivery.”

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“Kindling logs fine but delivery charge made them much more expensive than same wood bought on Amazon Prime”

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“Reliable, always on time and above all, good product.”

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Dear Kevin,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your kind words and support. "Reliable, always on time and above all, good product." Your loyalty as a customer means the world to us, and we are thrilled to hear that you have consistently had positive experiences with our services. We are committed to providing you and all our customers with the best products and timely deliveries. Thank you once again for your support and for choosing Logs Online. We look forward to serving you in the future!

“Fast delivery, nice, helpful delivery driver. Great logs that burn hot and for a decent time.”

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Dear Claire,Thank you so much for your generous 5-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with our service. We're glad that the delivery was fast and that our delivery driver was helpful and kind. Our priority is to provide excellent customer service, and we're delighted that we met your expectations. Moreover, we're thrilled to know that the logs we provided burned hot and for a decent amount of time. We strive to offer high-quality products, and your satisfaction is always our top priority. Once again, thank you for choosing Logs Online and for taking the time to share your feedback. We look forward to serving you again in the future!

“Thanks for prompt and efficient service. And the logs are good steady slow burners. No sparks.”

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Dear Maurice,Thank you so much for your fantastic 5-star rating of Logs Online! We genuinely appreciate your kind words and positive feedback. We are delighted that you were satisfied with our prompt and efficient service. Moreover, we are thrilled to hear that the logs we provided burned steadily and slowly without producing any sparks. Your satisfaction means the world to us, and we are glad that our products delivered as promised. Once again, thank you for choosing Logs Online, and we hope to serve you again in the future. If you have any further comments or inquiries, please don't hesitate to reach out.

“Great logs delivered on time.”

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Dear Patrick,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your support and are thrilled to hear that you had a great experience with us. It's wonderful to know that our delivery was timely and that you are satisfied with the quality of our logs. We strive to provide the best products and service to our customers, and your positive feedback encourages us to keep up the good work. Thank you again for choosing Logs Online, and we hope to serve you again soon!

“There had been a problem with the order (some kind of tech issue with payment system). However, when it was highlighted, the order was processed ASAP and arrived the next day. Delivery man good. Logs fine.”

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“Great product and excellent delivery service”

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“Arrived quickly and in good condition. Excellent service”

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“Very happy with the service an d the logs are great.”

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“Although I have used the logs so no photos. They burned pretty quickly as they were soft logs & should be mixed with hard, my bad anyway all good & may use again.”

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“We were very happy with the service received from Logs Online. We were given an ETA and they were very prompt. The delivery driver was very thoughtful and placed the pallet exactly where requested We can highly recommend them and will defintely be using them again!”

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“Brilliant service just wish I could have a better idea of delivery time as tracking does not work such a shame good wood though”

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“Would have been 5 stars but unfortunatly the log sizes were a bit inconsistent, length was ok but width was poor. there were a lot that were really thin and also a lot that were just too thick and needed to be split to size. however they do burn well and give off a great heat. Price was competative and delivery was very good.”

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“Finding the desired product and placing the order was reasonably easy. Delivery date was indicated on the order form. A subsequent e-mail notification stated that the consignment had been picked up by the carriers, but still did not confirm definitively that the delivery would be made on that day. The carriers used to send an e-mail to confirm delivery date and time and a text to notify the delivery was on its way and due within a short time. There were none of these notifications on this occasion and we had to be around all day until delivery late afternoon. Otherwise a good service.”

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“Great service. Ordered Friday and delivered Tuesday. Helpful driver who dropped them as requested. Not used them before but will return”