Just Artificial Group Ltd Reviews

Name: Just Artificial Group Ltd
Address: Upper Offices,Old Grand Garage,Thornton Road, Upper Offices,Old Grand Garage,Thornton Road, Lancashire
Rating: 4.29

4.3 Rating 1,192 Reviews

81 %

of reviewers recommend Just Artificial Group Ltd

4.3

Based on 1,192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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Just Artificial Group Ltd 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and a quick and efficient service.”

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“Quick delivery - sooner than expected and great quality product - Thank you.”

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“Flowers were colourful like real pansies, so were geraniums. I would recommend them”

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“We were very disappointed, not I have to say in the product itself which is of a very good standard, but in the way it was packed for despatch. On unpacking, the heavy planting pots were actually found laying on top of the cones, which were being flattened and damaged, instead of being properly packed in a longer carton, with some separation from the cones. The packing of these items needs rethinking in order to facilitate safe and undamaged delivery of the product. We did not return them, and managed to make them look presentable, but they should not have to be 'tweaked' in this way. A less than satisfactory outcome to the purchase, which was a very expensive one.”

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“Can you remind me what I purchased please.”

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Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk

“Absolutely stunning hanging baskets, they look so real, lots of foliage and outstanding quality. Customer service has also been excellent, the courier “lost” my first delivery, Vincent from Just Artificial responded quickly and arranged for a replacement to be sent immediately. Overall excellent service and product, will definitely use again and highly recommend.”

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“Very authentic . Just what I wanted. Packing excellent”

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“Fast efficient delivery and excellent quality product, perfect for my window boxes. Thank you.”

Just Artificial Group Ltd 5 star review on 12th May 2021

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“Artificial hanging baskets were badly packed and the hanging ivy fell out. I won't be buying from them again.”

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“Slick, professional service with good quality products.”

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“Very disappointing basket looked out of shape not enough foliage to cover basket have gone to IKEA to get more foliage to try and hide basket”

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“Received the hanging baskets within a few days of ordering. The flowers are beautiful and the quality is great, and you can’t tell that they aren’t real. Would thoroughly recommend them”

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“Really pleased with my order, customer service excellent as there was a shortage on my order, I advised they could ship what they had it was sent that day on next day delivery cannot fault my transaction and experience with the company”

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“Good quality products, delivered promptly!”

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“I am pleased with the tuilips they are making a big boquet of flowers.”

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“Everything I ordered came better than expected I will definitely be purchasing again. Thanks 🙏🏻”

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“It was a marvelous experience, thank you very much. Black silk roses for a girlfriend may seem a little odd, but it was the most memorable gift I have ever given to someone, and she adoors them. I have another friend in Shropshire, something similar, different color. Thanks again MJ”