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Just Artificial Group Ltd Reviews

4.3 Rating 1,192 Reviews
81 %
of reviewers recommend Just Artificial Group Ltd
Company Reviews Product Reviews
7
 Metrics Info
4.3
Based on 1,192 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Just Artificial Group Ltd Reviews

About Just Artificial Group Ltd:

Leading UK Retailer of Artificial Plants, Replica Trees, Silk Flowers and all related accessories. Established in 2004.

Secure Online and Telephone ordering. WorldWide Delivery. All major Debit and Credit cards taken.

We sell to everyone from the personal home user shopper, offices, hospitality and retail sectors right through to major chains and franchises, businesses, contractors, and multi National companies.

Visit Website

Phone:

01524858888

Email:

sales@justartificial.co.uk

Location:

Upper Offices,Old Grand Garage,Thornton Road,
Upper Offices,Old Grand Garage,Thornton Road
Lancashire
LA4 5PB

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LORNA S
Verified Buyer
“Brilliant customer service. Prompt delivery. And gorgeous products very real looking.”
Helpful Report
Alisha H
Verified Buyer
“Absolutely beautiful flowers, can’t even tell they are artificial!! Definitely worth the money! loved them. Thank you.”
Just Artificial Group Ltd 5 star review on 2nd May 2021
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Anonymous
Verified Buyer
“Plants are decent quality but I was disappointed for several reasons: received part order in time for birthday present but the rest after the day and then one of the pots arrived broken. I haven't had the replacement yet but JA have said they will replace the broken pot. JA also alerted me to the fact that they had had a late delivery from their supplier and that only part of the order had been dispatched for the requested date, so at least they enabled me to plan around it being missing for the birthday itself.”
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Hannah B
Verified Buyer
“Beautiful flowers, with fast delivery.”
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Anonymous
Verified Buyer
“Excellent quality and a good service”
Just Artificial Group Ltd 5 star review on 2nd May 2021
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David A
Verified Buyer
“Got two plants off just artificial.Very good quality and will not fade in te sun.Good prices and delivery.”
Helpful Report
Sue R
Verified Buyer
“Disappointed in this company and its products would be an understatement. I found the quality of the flowers/leaves I received was poor and they were very unattractive. I returned them almost immediately, having been told in writing that I would be refunded within 14 days. They received my returned order on 15th March and it is only today, 19th April, my account was credited. This was after having contacted them three times to find out about my refund. Under no circumstances could I recommend this company.”
Helpful Report
Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk
Anonymous
Verified Reviewer
“Caladium plant - was unable to “shape” the leaves from their flat position in delivery box. Will return.”
Helpful Report
Hello, Thank you for your review and we are sorry to hear this. The business is now owned by a new company from 2025, customers awaiting refunds have been refunded or they are being dealt with and all issues have now been fully resolved going forwards. We appreciate this won't offer much comfort to those affected but we as a new Company will be positively moving forwards and have put strategies and procedures in place to ensure there is no future repeat of these issues. Thank you. JustArtificial.co.uk
Emma R
Verified Buyer
“Delighted with the item. It appears to be very robust and looks very realistic”
Just Artificial Group Ltd 5 star review on 7th April 2021
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Giles N
Verified Buyer
“I bought two plants from Just Artificial and they arrived on time with plenty of updates. The quality is good for the price and I would definitely consider them again.”
Helpful Report
Sandra W
Verified Buyer
“Very disappointed with product. Not what I ordered. I ordered the fushia red pink and cream and received a very ugly poor quality geranium pink and red hanging basket which was definitely not worth £70 with postage and delivery.”
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John S
Verified Buyer
“Over great”
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Nick H
Verified Buyer
“An excellent lifelike product for a reasonable price with good communication throughout the process.”
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Josephine Q
Verified Buyer
“excellent service. prompt delivery. arrived minus one short but this was easily rectified by a quick call to customer services and missing item dispatched.”
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Sally J
Verified Buyer
“Love the Aquallusion Floral Resin - 1 litre kit Clear (artificial water) that I use for my crafts. It is better value than other resins and dries crystal clear. I have bought 3 x 1 litre bottles so far and will be buying more!”
Just Artificial Group Ltd 5 star review on 2nd April 2021
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Anonymous
Verified Reviewer
“Made an order in February. Returned at my own cost as was not what I was expecting and after chasing them, I am still to receive a refund. Would not recommend”
Helpful Report
Linda G
Verified Buyer
“Ordered an artificial cactus for my Mexican themed dining room. Amazing quality and looks very realistic. Slight delay with delivery but great communication advising why and kept updated regarding delivery dates. Item arrived well packaged. Will definitely buy from again”
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CHRIS M
Verified Buyer
“really happy with the customer service from the team and the product is amazing. was a lovely silk anniversary gift for my wife. Thanks for your help.”
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Sandra
Verified Reviewer
“Won't be ordering again, I was very disappointed with the artificial hanging basket. I ordered three coloured fushias and got Two colour geraniums of a very poor quality. Not worth the money seeing it was very expensive .Sand from sussex”
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Anonymous
Verified Buyer
“The sweet peas were a present for mum and she absolutely loves them, so realistic, will definitely order some for myself.”
Helpful Report
Just Artificial Group Ltd is rated 4.3 based on 1,192 reviews
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