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Cable and Cotton Reviews

4.8 Rating 3,330 Reviews
96 %
of reviewers recommend Cable and Cotton
4.8
Based on 3,330 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Cable and Cotton Reviews

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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The lights arrived promptly and supberbly packaged. They look fantastic up in my son's room. I haven't awarded 5 stars as with of the 5 balls where the slit was small and it was very tricky to push the light in. Two of the colours were also slightly different to how they looked online. Other than that I am extremely happy with my purchase.
Helpful Report
Posted 6 years ago
Dear Rebecca, Thank you for your honest post and your lovely photo too. I am sorry that the slits on the balls needed enlarging - the cotton balls are handmade and sometimes the hole is not wide enough for the LED light. (It is rare though.) If you ever want any colour advice / to match fabrics / paints etc in future please do send us pics and we will do our best to recommend the closest colours as sometimes the balls can look slightly different in various lights. All the pictures of each colour that you can see on the website are photos of the balls and as true to the colour as possible. I am really glad that you like the end result so much! Yours sincerely, Kate
Posted 6 years ago
The website is easy to use and my order was delivered promptly! Great product..... Thanks!
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Posted 6 years ago
Dear Emma, Thank you for your nice feedback - I am glad you like both our service and product! I hope you enjoy your lovely lights. Yours warmly, Kate
Posted 6 years ago
The warm white isn’t as warm as I’d hoped! I have an older (non LED) set from yourselves which is much warmer.
Helpful Report
Posted 6 years ago
Dear Marie, Thank you for your feedback - the old style filament bulb cables are indeed a warmer off-white and we have made the new LEDs a warm off white rather than a very bright white (which LED lights usually are) to avoid glare. The disc design also means the light radiates out at @ 180 degrees rather than the piercing direct light usually emitted from LEDs. I do hope you get used to the new LEDs in time - certainly it depends on the colours used with them (i.e. paler colours let a lot more light through). Yours sincerely, Kate
Posted 6 years ago
I absolutely love the lights but they were a little fiddly to put together, it would have been nice if they came ready assembled. Now they’re up they make my kitchen look lovely just in time for Halloween 🎃
Helpful Report
Posted 6 years ago
Dear Anon, Thank you for your post - I am really glad your lights did arrive in time for Halloween and look lovely in your kitchen! I am sorry you found it a bit fiddly to put the cotton balls onto the lights but hope it was worth it. We cannot pre-assemble all the sets according to customer's requirements (which vary considerably) as this would take too long and push the price of our product up especially at this time of year! But I understand it takes a bit of practice... I very much hope you can now enjoy your light set in situ. Yours sincerely, Kate
Posted 6 years ago
Well, the service was fine but the results disappointing so far ! I have a lovely 35-globe string of lights that failed a while ago. They used to light up my bedroom, and they made me very happy ! So I eventually bought several sets of bulbs thinking I just needed to replace the fuse-bulb. But that didn't make a difference - alas ! So then I changed the fuse in the plug. I was so confident - but still nothing. I have despondently handed my lights over to a pal to see whether patient examination of the other 34 bulbs can fix the problem. I really hope so because I love the fact that Cable and Cotton aren't a 'throwaway' company but one where the product really lasts...
Helpful Report
Posted 6 years ago
Dear Helen, Thank you for your post. I have looked up any details of emails relating to this issue for you in our customer service data-base and cannot find any yet. If you would like to contact me directly on hello@cableandcotton. com with more information relating to this issue (inc date of purchase of your original set) I can then hopefully be of more help. The advice we give for cables post-dating 2015 is as follows: Can I confirm that you have you tried replacing the fuse bulb on the chain of lights? This is a white tipped bulb and is located at the very beginning of the cable. If you follow the cable from the plug to the first or second ball it will be one of those. You should have received a small packet of spare bulbs attached to the cable and you will need to use the white tipped one. I can confirm it will never be an issue with the fuse in the plug. It may be that your filament bulb cable predates 2015 in which case the bulbs we currently stock and sell will not fit the cable as it does not have a fuse bulb. But I can be of more help if I have the full history of your cable. I look forward to hearing from you in due course. Yours sincerely, Kate
Posted 6 years ago
Service was impeccable, price is good and I love the look of the lights. Only criticism is that the measurements indicated on the website do not allow for the amount of flex that goes into each light......for example, the 2 x 35 light sets do not easily span the 6.5 metres I want them to despite the website suggesting the span is 3.5 metres each set - i.e. should be a total of 7 metres.
Helpful Report
Posted 6 years ago
Dear Linda, Thank you for your post - I am really glad you are pleased with our service. You make a very good point regarding the slight decrease in length due to the small amount of cable taken up when the balls are placed onto the LED lights, so we shall look into this and perhaps readjust our lengths as stated on the site accordingly. In the meantime I very much hope your 2 sets of 35 lights still look splendid... Yours sincerely, Kate
Posted 6 years ago
Lovely lights look beautiful but they can dent a little when putting the LED bulb in, but mostly fab and slotted in well.
Helpful Report
Posted 6 years ago
Dear Anon, Thank you for your post - I hope you were able to get rid of any slight dents from placing the balls onto the LED lights. This can be done by gently tugging on the cable and light - the dent disappears as the ball goes back into shape. I really hope you like your lovely new lights. Yours warmly, Kate
Posted 6 years ago
Great service thank you
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Posted 6 years ago
Communication was friendly, prompt and helpful. Really pleased with the presentation and the items themselves. Thank you
Helpful Report
Posted 6 years ago
Dear Jon, Thank you for your lovely post; I am glad the customer service was helpful and also that you like the product too. Yours warmly, Kate
Posted 6 years ago
I did not expect to have to self-assemble the lights.
Helpful Report
Posted 6 years ago
Dear Sara, Thank you for your email; yes, self-assembly is part of this product, although I am sorry you did not realise this. To pre-assemble all the hundreds of orders for our customers in exactly the way they would like them to be done would take a lot of time, and therefore increase the cost of the product. Doing it at home allows the customer to re-arrange the colours themselves. I do hope you enjoy your new lights. Yours sincerely, Kate
Posted 6 years ago
Great product, a little expensive
Helpful Report
Posted 6 years ago
Easy to put together and very pretty. Bright and cheerful
Helpful Report
Posted 6 years ago
I really love my daughters lights, I did at first think they were more complex than they actually are to fit. My fault for not reading perfectly clear instructions. My daughter loves them. Thank you
Helpful Report
Posted 6 years ago
this is my second set of cable and cotton lights - I love them!
Helpful Report
Posted 6 years ago
I have been a bit fed up with the amount of bulbs that I had to replace. So the LED lights are a welcome addition. They are a bit fiddly to fit and the lights are closer together. However, the overall effect is really nice and I am pleased with them.
Helpful Report
Posted 6 years ago
Dear Anon, Thank you for your review - I am sorry that changing the filament bulbs had become a bit of an issue for you. The new LED lights certainly make a big difference - and no bulbs to change! I am really glad you like your lovely new light set. Yours sincerely, Kate
Posted 6 years ago
Love my new festoon outside lights I stupidly ordered without putting the colour of the bulbs then annoyingly had to phone Cable and Cotton to reorder the bulbs, it would have been better to have received an email, but hey ho your probably too busy for that malarkey
Helpful Report
Posted 7 years ago
Dear Valerie, Thank you for your post regarding your order of festoon lights (which look amazing). We did resolve the issue for you by email - but we are unable to check every order manually to see what each of our customers has ordered. I am really glad it all got resolved quickly for you and that the outcome has been a success. Yours sincerely, Kate
Posted 7 years ago
I had issues making my initial order with Cable and Cotton so had to contact them, they responded in a very quick manner and were a pleasure to deal with. Slight issue with dispatch but again dealt with quickly once contacted.
Helpful Report
Posted 7 years ago
Dear Tom, Thank you for posting such a nice post especially considering the delay in resolving the order issue/s for you. I do apologise again and very much hope you can now enjoy your light set. Yours warmly, Kate
Posted 7 years ago
Good service
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Posted 7 years ago
The lights are beautiful! They did arrive with a surprise duty fee though, which pushed their price up a little higher than I expected, it would have been nice to have a little reminder somewhere when I was making the purchase. The lights were in good condition and pretty easy to put together, but all the balls in one of the colours had a slit that was too short, so I had to cut it a bit longer in order to get the light in. Overall, very nice lights and I like that I can run them off a battery pack so my kid doesn't play with the electrical socket (he loves to try to plug things in).
Helpful Report
Posted 7 years ago
Dear Alanna, Thank you for taking the time to post - it is most unusual for a duty fee to be applied on our light sets to the USA which is why our US website does not have any available info regarding this. I will be looking into this further and will of course update you accordingly as soon as I can. The cotton balls are a handmade product with hand-cut slits in them; occasionally the splits come up a little smaller than the discs which is when a slight snip is needed to make them bigger. I do hope this was an easy process for you? It does take a bit of practice! I really hope you are now able to enjoy your lovely light-set and will of course get back to you asap re the duty fee. Yours sincerely, Kate
Posted 7 years ago
Fancy products. Very Niveau service staff responing immediately to Customer questions
Helpful Report
Posted 7 years ago
Thank you for your lovely post! I am so glad you are happy with our service and your order. Yours warmly, Kate
Posted 7 years ago
Cable and Cotton is rated 4.8 based on 3,330 reviews