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Cable and Cotton Reviews

4.8 Rating 3,330 Reviews
96 %
of reviewers recommend Cable and Cotton
4.8
Based on 3,330 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Cable and Cotton Reviews

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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The lights matched our decor perfectly and made such a beautiful addition to our lounge šŸ˜
Helpful Report
Posted 7 years ago
Absolutely love my lights!!! Been wanting a set for ages and they are better than I thought! Bit of a delay with getting them but they were worth the wait
Helpful Report
Posted 7 years ago
Dear Rebecca, Thank you for your post - I am really sorry there was a bit of a delay getting your light set to you but am delighted that you love them so much. Glad it was worth the wait - enjoy! Yours warmly, Kate
Posted 7 years ago
I love cable & cotton lights and have had a lovely string of reds, yellows & oranges slung up in our living room for several years. The bulb string finally went, so was delighted that I could replace it with a more energy-friendly LED set of lights and put the same balls back on - good news for the environment, thanks. The only frustrating thing was that the LED 50 light string was a single cable Instead of a double, with the bulbs much closer together, so the lights don’t hang nearly as nicely and are less easy to festoon. Any solutions?
Helpful Report
Posted 7 years ago
Dear Justine, Thank you for your thoughtful post. It is true that the lights are now one long string rather than on a looped cable; some customers prefer it that way, and others like to drape or cluster the lights. We have made the new LED cables much longer; previously the 50 filament bulb cable was 3.4 metres long, with 1.5 metres of cable to the plug - now it is 5 metres long with 2 metres of cable to the plug. This does allow you to bunch the lights together - for example I have a 35 LED cable in my bedroom (where I used to have a 20 old style cable) that I have wrapped around itself to create a 'bunch of grapes' effect - this looks really effective and more festoon like so perhaps you can also experiment with your 50 cable by 'gathering' the lights etc to the same effect. I really hope you can enjoy the new LEDs. Yours sincerely, Kate
Posted 7 years ago
Thank you for fulfilling my order
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Posted 7 years ago
Dear Anon, Thank you for your post - it's a pleasure! We hope you really like the lights too. Yours warmly, Kate
Posted 7 years ago
Look amazing now I’ve finished putting them together...but putting them together was a right faff!
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Posted 7 years ago
Dear Anon, Thank you for your post - I am really glad you feel it was worth the effort of placing the balls onto the LED lights and hope you love them! Yours warmly, Kate
Posted 7 years ago
I have being buying this brand of fairy lights for years now and I love them! I also love the new LED lights, much safer and give a lovely glow. Bit disappointed that you now have to buy the wall plug separately though at the price the lights already cost, I feel it should be included. I will continue using however as the lights themselves are beautiful.
Helpful Report
Posted 7 years ago
Dear Katie, Thank you for your thoughtful post. I am so glad you love our lights - thank you so much for being such a loyal customer over the years too. The new LED cable comes with a usb port and without a plug because when we launched it, a lot of customers already had spare mobile phone charger plugs they could use with it that we opted to sell the plug separately. I do hope you feel the lights are worth it and also that you like the new LEDs too. Yours sincerely, Kate
Posted 7 years ago
Service excellent. As we ordered a standard set of lights we had expected these to be made up for the price rather than have to "do it yourself" which is rather daunting and I have yet to complete so aren't enjoying my lights yet!
Helpful Report
Posted 7 years ago
loved the colours, looked great! Slightly annoying to have to do each light individually... but was well worth the time!!
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Posted 7 years ago
Dear Omambala, Thank you for your post - I am so glad you like your light set and love the colours you have chosen. Also that it was worth the effort of putting the light set together - this does take some time, but also allows customers to customise their light set! Hoping you enjoy yours for a long time to come! Yours warmly, Kate
Posted 7 years ago
Good service and love the beautiful colours
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Posted 7 years ago
There were a few problems with the website, but I emailed and Kate called me immediately and sorted out my order with some great advice and customer service! So hard to find these days... thankyou! (Lights look lovely too)
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Posted 7 years ago
Dear Naomi, Thank you so much for your post - I am sorry there were issues with the website when you were trying to place your order. I am really glad I was able to help! And also delighted that your lights look lovely too... Enjoy! Yours warmly, Kate
Posted 7 years ago
Very pretty colours. Just working out what order to put them in
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Posted 7 years ago
Like a few other reviewers I thought the lights were slightly over-priced, but putting that aside... I appreciate it's very difficult to show online a realistic picture of how the lights look in a naturally subdued light environment but this didn't bother me too much when I compared the two. The size took me slightly by surprise, but again, no matter. I think the main criticism would be that one colour ball (there were I think three of these), mid-blue?, was much thinner than any of the others and therefore collapsed immediately in trying to push through the cable & bulb making it annoyingly difficult to push them back into shape.
Helpful Report
Posted 7 years ago
Dear Peter, Thank you for your post. If you would like to email me on hello@cableandcotton.com regarding your order number I can check the blue balls you received in your order and hopefully replace them for you with better quality ones. Occasionally this does happen due to the hand-made nature of the product. I otherwise hope you can enjoy your light set. Yours sincerely, Kate
Posted 7 years ago
I love the look of the cotton balls and am happy with the USB lights. However since the bulb is slightly larger than the original filament bulbs they are a little more difficult to fit in the pre- made slits in the ball. The grey were all too small by far and required cutting. This hasn’t detracted at all from the finished result but please cut slits to correct size.
Helpful Report
Posted 7 years ago
Dear Anon, Thank you for your post; I am glad you like the new LEDs and agree that they are larger than the old style filament bulb cables which were easier to slip through the holes. We of course have had a period of adjustment - we introduced the new LEDs but of course still had balls cut to slightly smaller holes. This can be addressed by enlarging the hole with a sharp pair of scissors as we detail in the instruction leaflet with your order. All balls handmade from last year onwards are now cut with a wider split to accommodate the new LED discs so this will gradually phase out as an issue. I very much hope you like your lights and can see how fabulous they look offsetting your painting, so thanks a lot for the photo too! Yours warmly, Kate
Posted 7 years ago
I love the product although I hadn't expected to have to put the balls round the lights myself, which really hurt my fingers by the time I got to the end and was not very easy to do! I have to cut the slits longer in some of the balls.
Helpful Report
Posted 7 years ago
Dear Katharine, Thank you for your post - I am so glad you love the product but am concerned that you hurt your fingers placing the balls on your cable. I am really sorry this happened - sometimes the cotton balls are stiffer if the dye is heavier (i.e. the colour is darker). I do apologise and very much hope that your hands recover and that you can enjoy your light set. Yours sincerely, Kate
Posted 7 years ago
Great customer service and very approachable. Thanks for 2 balloons we needed them- the lampshade looks great
Helpful Report
Posted 7 years ago
Dear Alistair, Thank you for your lovely post - I am glad the two balloons helped and that the lampshades are now up (and look great!). Yours warmly, Kate
Posted 7 years ago
I love your fairy lights. I have 3 sets of my own and have gifted them to at least 4 of my friends, and they are always really well received. One friend put it perfectly..."I didn't realise I needed them in my life until I had received them". The only thing I would say that could be improved is the delivery times but this is by no means a big issue...just some honest feedback from someone who does a fair bit of online shopping! I appreciate that you can opt for express delivery but I have found that when having standard delivery I've ever received an order earlier than 4 or 5 days after ordering (which I understand is within the stated time frame but it would be nice to get them a little sooner). Looking at the email trails it takes you around 2 full days to process an order before it is shipped. Hopefully this just means that you are super busy and getting so many orders that you cannot deal with them any quicker ;-)
Helpful Report
Posted 7 years ago
Dear Ellen, Thank you so much for your thoughtful and well-considered post. We do take on board all feedback. To explain regarding the time/s it takes to send out orders, we do not have any of the sets ready made so each time someone places an order it is custom made. Given that there are over 50 colours and so many combinations, this takes more time than say sending a dress or book out, hence the time frame we allow especially when busy. Our warehouse is not open at weekends, to give staff well-deserved time off so we operate weekdays only. I am glad that your have not received any orders too late, and am delighted you have continued to order with us for yourself and your friends too. Yours warmly, Kate
Posted 7 years ago
The lights look brilliant, both on and off. I hadn't realised I had to put the lights and balls together myself which was a bit of a faff. Might have said this was the case on the website but not obvious enough for me to pay attention!
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Posted 7 years ago
Dear Anon, Thank you for your post - I am glad you were able to attach the balls to the cable ok in the end and that you love the final result. We do not have the resources to attach them ourselves and it does also allow for individual creativity to thread the colours in the way you would like to yourself. It's great you like the lights both on and off - as they are not always lit up, it's good to have a colour way that also look nice unlit. I do hope you get a lot of pleasure from them. Yours warmly, Kate
Posted 7 years ago
A lovely product but rather expensive. They look great, good enough to eat!
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Posted 7 years ago
Loved the colour very easy to assemble.
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Posted 7 years ago
Order arrived later than expected but the customer services were extremely responsive when I contacted them and their response was very helpful. I am very satisfied with their product as well!
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Posted 7 years ago
Dear Anon, Thank you for your kind post - I am sorry that there was a delay in getting your order sent out to you but that it was resolved to your satisfaction. I really hope you enjoy your lovely lights! Yours warmly, Kate
Posted 7 years ago
Cable and Cotton is rated 4.8 based on 3,330 reviews