Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,172 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,172 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 13th May 2024

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lady i spoke to very pleasent & helpful.The space between the balls not as long so overall does not cover my branches aswell.”

Helpful Report

Posted 6 years ago

Dear Julie, Thank you for your post; I am really glad you had help on the phone - and am also sorry that your cable was not long enough to cover the tree as required. It would be really helpful to know what size tree you had and the length of cable you got, so that we can help our customers get it right in future, so if you can email me at hello@cableandcotton.com I would be most grateful. Wishing you a wonderful 2018! Yours warmly, Kate

Posted 6 years ago

“I really like the products, but was disappointed that no replacement bulbs were available and that I had to buy a new string. The discount was good, though. My order arrived promptly.”

Helpful Report

Posted 6 years ago

Dear Melanie, Thank you for your post. As I explained via email we do not stock bulbs for cables pre-dating 2015; I am sorry - but very much hope you will love your new LED lights too (no more bulbs to change!). Yours sincerely, Kate

Posted 6 years ago

“Brilliant, fast service. Thank you.”

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Posted 6 years ago

“The lights are beautiful and the service excellent. Putting the lights together was a bit painful as some of the lights hadn't been cut at all and there were some that were too small and others quite large. If you could address that it would have been absolutely perfect!”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for taking the time to post a review. We do of course take on board your feedback regarding the sizes of the splits on the balls and are aware that they can vary as these are hand-made. I am really delighted you love your new lights! Yours warmly, Kate

Posted 6 years ago

“I love these lights even more now they use led's and they're on a string rather than a loop. I wish it was easier to see exactly what the colours are and is frustrating that they see to go out of stock quite often”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your post. I am delighted you love your new LED lights! Our website illustrates the colours as realistically as possible but it is hard to replicate all the colours perfectly - also how we perceive colour can be very individual. Our stock did fluctuate over Christmas due to such a busy period but we expect to have all colours available again by the end of this week. In the meantime I hope you enjoy your lovely light set. Yours warmly, Kate

Posted 6 years ago

“Wanted some gold balls in the lights I ordered, but didn't see that colour available so chose a cream instead - was this because of lack of stock leading up to Christmas or don't you do a gold ball? Thanks, Mrs Gray”

Helpful Report

Posted 6 years ago

Dear Nadina, Thank you for your post; I do hope the Ivory looks lovely instead of the Gold which we unfortunately ran out of due to such a busy Christmas period. All our colours are due back in stock at the end of this week. I do hope you enjoy the light set you ordered. Yours warmly, Kate

Posted 6 years ago

“Packing and delivery great. Very pleased with look of product and quality good. A bit of a faff mounting the globes which we weren’t expecting.”

Helpful Report

Posted 6 years ago

Dear David, Thank you for your post - I am so glad you like the product! It does entail putting the balls on the cable oneself but this can also allow customers to change the arrangement of colours as they wish. I hope it was worth the extra effort and that you enjoy your lovely lights. Yours warmly, Kate

Posted 6 years ago

“I’ve just bought my second set of lights as a gift- I love the ones I bought for our study 3 years ago. A few could do with replacement but generally they’ve been surprisingly resilient for shades made of cotton! Delivery was quick and product exactly as described.”

Helpful Report

Posted 6 years ago

“I treated my self to some funky lights .. love them and it's great now they are LED ! Lovely packaging .. quite easy to assemble . Even my partner liked them ... I will buy more because I love them . Ideas for the future cold be different textures sizes of balls done with different styles as collectibles.. I know I placed an order near Christmas and you are only little and busy .. slight delay in recieving them ...next time I will use a quicker postage Love the product”

Cable and Cotton 4 star review on 20th December 2017

Helpful Report

Posted 6 years ago

Dear Julie, Thank you for your post and lovely photo - it is always great to see out lights in situ in our customer's homes! I am sorry there was a slight delay in your order getting to you - this was probably due to the pre Xmas rush! I very much hope that next time your order, you get your lights in good time. Wishing you a Happy New Year! Yours warmly, Kate

Posted 6 years ago

“I love the size and texture of these lights. My only reservation is that the darker colours don’t illuminate that well.”

Helpful Report

Posted 6 years ago

“I had a longer wait than expected for my order as there were issues with supply of the colours I chose but the customer service was fantastic. Communication was excellent and the effort made on my behalf was apparent. One happy customer!”

Cable and Cotton 4 star review on 14th December 2017

Helpful Report

Posted 6 years ago

Dear Laura, Thank you for your lovely cheery post - I am sorry you had a wait for your order but can see from the photo it was all worthwhile! We love seeing how our customers customise their lights and are delighted with this - hope you are too! Wishing you a very Happy Christmas. Yours warmly, Kate

Posted 6 years ago

“lovely and delightful”

Helpful Report

Posted 6 years ago

“good product well made and looks very effective”

Helpful Report

Posted 6 years ago

“Good overall, thought you actually placed the lights into the cotton balls. Quite tricky even for me. Some blue balls were a little weaker than the others and the threads seem to come lose inserting the bulbs. Think you should do this for the customer.”

Helpful Report

Posted 6 years ago

“The 20 string lights I bought are for a present, but a couple of the colours are quite bright, am I able to return the new balls that are too bright to exchange for different colours? I notice I am able to purchase additional balls in packs of 5 - but all of the same colour! Is it possible to purchase individual colours? Many thanks.”

Helpful Report

Posted 6 years ago

“All good, the website is great fun, but the delivery took a little too long”

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Posted 6 years ago

“Very pretty, arrived quickly. Some balls were a little more difficult than others to get onto lights but well worth the effort. I did not buy the usb plug because i had one but find my plug gets quite hot after a while and refuses to work until it cools down. The problem is with my plug not the lights.”

Helpful Report

Posted 6 years ago

“Despatch seemed to take a long time compared with other suppliers. Once despatched arrived next day.”

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Posted 6 years ago

“Bought our first lights from a shop in Fowey and look lovely around the fire-place. Ordered a second set as a present and came within two days in the post even though it was Black Friday. The colours weren't quite correct but they resolved the problem quickly and efficiently. Will buy again when we need some more.”

Helpful Report

Posted 6 years ago

Dear Gillian, Thank you for your lovely post - I am glad we sorted the colours out for you, and apologise again that the wrong ones were sent out. Black Friday madness I imagine! Enjoy your lovely lights on these cold dark nights. Yours warmly, Kate

Posted 6 years ago

“Sono soddisfatta di quanto acquistato! Sorpresa della rapidità di consegna: il regalo per mia figlia é arrivato in 6 giorni da UK in Italia!!!”

Helpful Report

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,172 reviews