Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,330 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

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Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 25th July 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second lot of lights and I think the single strand cable rather that the looped cable is so much better. I wish I had a single strand on my first set as the wire trails over my kitchen windowsill!! I am happy with my new set but think I didn't understand what I was doing when I ordered them. I kept hitting the shuffle button until I found the string I liked, thinking they would come ready set up - I didn't realise that all this did was indicate how many of each colour i would receive. Having now received them i am a bit disappointed with my choices as some of the colours seem darker than they did on line. I will perhaps order a few more of the lighter coloured ones and replace some of the darker colours at some time in the future. I have them in my Art Room so I just keep asking people what they think when they attend their classes. I think its just me as everyone else seems to think they are ok - or they are just being polite. haha.”

Helpful Report

Posted 7 years ago

Dear Beverley, Thank you for your interesting post - I am glad that your students like the lights. The shuffling option online shows you what you can achieve with the colours placed in different positions; we do not have the resources to then make them up like this for each customer. The colours you see online are based on photos of the balls 'in real life' so we can try to get them as accurate as possible. Perhaps a few lighter ones will work in your cable by breaking up the darker colours. I am glad it can at least be a talking point in your Art class! Yours warmly, Kate

Posted 7 years ago

“Fantastic product, easily to use and fits my cotton balls from bought from a shop in Barcelona. Postage a little slow, but not the end of the world!”

Helpful Report

Posted 7 years ago

Dear Naomi, Thank you so much of your post - I am glad the balls fit your cable from Spain! I am sorry there was a delay - we had a very successful promotion on when you ordered which slowed progress somewhat! Yours warmly, Kate

Posted 7 years ago

“They are lovely but I hadn't expected self assembly. Probably done to give the buyer the creative freedom to choose? Personally I would have preferred if they had come ready assembled with the option to make changes if I wished;”

Helpful Report

Posted 7 years ago

Dear Tim, Thank you for your post yes you are right - this does give people the option to personalise the cables themselves. It is easier to get the balls onto the LED discs than off them, so we do not attach them for our customers. I do hope you enjoy your light set. Yours warmly, Kate

Posted 7 years ago

“Great product. Great choice of colours. Unfortunately there is an issue with their server regards aol. I never recieve a email confirmation & have to ring the shop to confirm. However Kate and all the staff are super helpful & efficient & friendly. This issue has not put me off the company. I have 4 sets now & love the new LED’s they are so much better being on one string & not the older we look. And brighter. Would & do highly recommend Cable & Cotton & will continue to purchase from the web site and plan to replace my old loop lights with new LED strings.”

Helpful Report

Posted 7 years ago

Dear Jane, What a lovely post - thank you so much for taking the time to write it. I am so sorry about the ongoing issue with aol - I hope one day it is resolved; until then please keep ringing/emailing us at customer service. Please also be aware that the shop closed its doors for good at the end of last year (the lease ran out) so it is now an office, open mornings Monday to Friday. Otherwise you can email me on hello@cableandcotton.com I am so glad you continue to order from us in good faith and that you love the new LEDs - so do we! Yours warmly, Kate

Posted 7 years ago

“The lights are great and we are really pleased with them. We did have a problem with the supplied plug which seems to have been faulty and failed on first use. However, the company have responded to that very well and it sounds to have been a very unusual occurrence. We’ve been very impressed with the main product (the lights) and the subsequent customer service.”

Helpful Report

Posted 7 years ago

Dear Stephen, Thank you for your post - I am so sorry there was an extremely rare fault with your plug and do apologise again. As you know we are investigating this in full and will get back to you immediately we find the cause. In the meantime please be reassured that this is a single incident and is being dealt with, and that we are taking it very seriously. I hope the replacement set is in full working order. Yours sincerely, Kate

Posted 7 years ago

“Great product, just where was the plug? it wasn't obvious when ordering that this was not included. Lovely website.”

Helpful Report

Posted 7 years ago

Dear Anon, Thank you for your post; I am sorry it was not clear to you that a plug is needed to use with the usb cable. We have tried to make this more obvious but I will pass your feedback onto our technical team to revise the info on the website. The usb port can be used with any adapted plug such as a spare mobile phone charger - as people have these when they upgrade their phones we do not automatically include them in the light sets. I hope you like the lights. Yours warmly, Kate

Posted 7 years ago

“This is probably my tenth set of lights and I love them as ever. Just wish you still had the option of the old style lights. As these do not match up with the old ones, plus I preferred the ambient light of the old style.”

Helpful Report

Posted 7 years ago

Dear Anon, Thank you for your post; I am glad you still love the lights, even the new slightly brighter LEDs. However if you would still like an older style cable I do have a very few left. Please contact me at hello@cableandcotton.com and I will try to be of help. Yours warmly, Kate

Posted 7 years ago

“I really needed just a string of lights - not USB ones😔”

Helpful Report

Posted 7 years ago

Dear Miriam, Thank you for your post. Some people do prefer the filament bulb cables but we have used a warm white for the new LEDs so that they are not too bright and certainly not 'glare-y'. I am sorry you wanted the old style ones. If you email me at hello@cableandcotton.com I will see if I can locate any for you. Otherwise I do hope you can get used to the LEDs. Yours sincerely, Kate

Posted 7 years ago

“Easy ordering, fast delivery, lovely product.........just a little disappointed that for the money, the item don't come with a free plug as they do with other brands.”

Helpful Report

Posted 7 years ago

Dear Laura, Thank you for your post especially regarding the plugs on the cables. Many of our customers already have spare mobile phone charger plugs which can be used with the USB ports attached to the cable, so we give people the option to either use their own or to buy a plug for £4.95 on our website. I am sorry this was disappointing and hope very much you enjoy our lovely LED lights. Yours sincerely, Kate

Posted 7 years ago

“I really love the lights they are beautiful ..There were just two things I felt could have been better.. I couldn't put them on straight away as I didn't realise they didn't come with a plug !! I suppose that's my fault for not ready the finer details, I was just excited to find what I was looking for when a friend suggested I look on your site... I was real disappointed as I couldn't wait to put them in place and switch them on but I had to wait until the following day when I went to buy a u.s.b plug. Also,when I came to put the lights on the string the white baubles hadn't been split ready to put the lights in , I had to make the splits myself.”

Helpful Report

Posted 7 years ago

Dear Helen, Thank you so much for your post - I am sorry you did not realise that the new LED cables do not come with a fitted plug but with a usb port (which is then plugged in to an adapted plug). We will look into making this more obvious on our website. A lot of people have spare mobile phone charger plugs which do the same job, but if you do not have one then you do need to buy a usb plug. I understand that is disappointing when you have to wait to use the lights if you cannot plug them in. As for the pure white balls not have splits in them at all, this is really rare and I do apologise. In the event that a ball has not been split we do advise that you can make your own splits with a small pair of nail scissors but it is not ideal - every ball usually has a pre-made cut which is what you were expecting. Please let me know if any balls were damaged in the process by emailing me at the following email address and I will of course replace them for you: hello@cableandcotton.com I am really glad that you still love the lights after these set-backs, and very much hope that you can enjoy them now. Yours sincerely, Kate

Posted 7 years ago

“I wish you hadn't shut your Brighton store! Nothing like being able to see the colour options in person. Makes the purchasing process much more of a risk... :(”

Helpful Report

Posted 7 years ago

Dear Anon, Thank you for your post - I do agree that seeing the colours in person is a great option. We came the end of our lease - it is turning into a jewellery centre in this part of Brighton so we could not renew it. If you ever need help with colour choice or matching fabrics/patterns etc please do email me at hello@cableandcotton.com and I will always do my best to be of help. The colour selection on line is made up of photos of the actual balls - this is as accurate as we can get it for our customers, with the proviso that lighting can sometimes effect the look of each colour, so it is a good way to select the colours. I hope this helps. Yours sincerely, Kate

Posted 7 years ago

“Lady i spoke to very pleasent & helpful.The space between the balls not as long so overall does not cover my branches aswell.”

Helpful Report

Posted 7 years ago

Dear Julie, Thank you for your post; I am really glad you had help on the phone - and am also sorry that your cable was not long enough to cover the tree as required. It would be really helpful to know what size tree you had and the length of cable you got, so that we can help our customers get it right in future, so if you can email me at hello@cableandcotton.com I would be most grateful. Wishing you a wonderful 2018! Yours warmly, Kate

Posted 7 years ago

“I really like the products, but was disappointed that no replacement bulbs were available and that I had to buy a new string. The discount was good, though. My order arrived promptly.”

Helpful Report

Posted 7 years ago

Dear Melanie, Thank you for your post. As I explained via email we do not stock bulbs for cables pre-dating 2015; I am sorry - but very much hope you will love your new LED lights too (no more bulbs to change!). Yours sincerely, Kate

Posted 7 years ago

“Brilliant, fast service. Thank you.”

Helpful Report

Posted 7 years ago

“The lights are beautiful and the service excellent. Putting the lights together was a bit painful as some of the lights hadn't been cut at all and there were some that were too small and others quite large. If you could address that it would have been absolutely perfect!”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thank you for taking the time to post a review. We do of course take on board your feedback regarding the sizes of the splits on the balls and are aware that they can vary as these are hand-made. I am really delighted you love your new lights! Yours warmly, Kate

Posted 7 years ago

“I love these lights even more now they use led's and they're on a string rather than a loop. I wish it was easier to see exactly what the colours are and is frustrating that they see to go out of stock quite often”

Helpful Report

Posted 7 years ago

Dear Anonymous, Thank you for your post. I am delighted you love your new LED lights! Our website illustrates the colours as realistically as possible but it is hard to replicate all the colours perfectly - also how we perceive colour can be very individual. Our stock did fluctuate over Christmas due to such a busy period but we expect to have all colours available again by the end of this week. In the meantime I hope you enjoy your lovely light set. Yours warmly, Kate

Posted 7 years ago

“Wanted some gold balls in the lights I ordered, but didn't see that colour available so chose a cream instead - was this because of lack of stock leading up to Christmas or don't you do a gold ball? Thanks, Mrs Gray”

Helpful Report

Posted 7 years ago

Dear Nadina, Thank you for your post; I do hope the Ivory looks lovely instead of the Gold which we unfortunately ran out of due to such a busy Christmas period. All our colours are due back in stock at the end of this week. I do hope you enjoy the light set you ordered. Yours warmly, Kate

Posted 7 years ago

“Packing and delivery great. Very pleased with look of product and quality good. A bit of a faff mounting the globes which we weren’t expecting.”

Helpful Report

Posted 7 years ago

Dear David, Thank you for your post - I am so glad you like the product! It does entail putting the balls on the cable oneself but this can also allow customers to change the arrangement of colours as they wish. I hope it was worth the extra effort and that you enjoy your lovely lights. Yours warmly, Kate

Posted 7 years ago

“I’ve just bought my second set of lights as a gift- I love the ones I bought for our study 3 years ago. A few could do with replacement but generally they’ve been surprisingly resilient for shades made of cotton! Delivery was quick and product exactly as described.”

Helpful Report

Posted 7 years ago

“I treated my self to some funky lights .. love them and it's great now they are LED ! Lovely packaging .. quite easy to assemble . Even my partner liked them ... I will buy more because I love them . Ideas for the future cold be different textures sizes of balls done with different styles as collectibles.. I know I placed an order near Christmas and you are only little and busy .. slight delay in recieving them ...next time I will use a quicker postage Love the product”

Cable and Cotton 4 star review on 20th December 2017

Helpful Report

Posted 7 years ago

Dear Julie, Thank you for your post and lovely photo - it is always great to see out lights in situ in our customer's homes! I am sorry there was a slight delay in your order getting to you - this was probably due to the pre Xmas rush! I very much hope that next time your order, you get your lights in good time. Wishing you a Happy New Year! Yours warmly, Kate

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,330 reviews