Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,401 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Of it was a little cheaper I'd have purchased more an possible another set.”

Helpful Report

Posted 7 years ago

Dear Scott, Thank you for your post and feedback - perhaps you can look in the sale section on our website as we have some fabulous discounts available at the moment on selected sets! https://cableandcotton.com/sale-section Yours warmly, Kate

Posted 7 years ago

“Lovely lights, and enjoyed making them up. Only issue was that everyone of the 19 green baubles had to be cut as no slit was visible at all.”

Helpful Report

Posted 7 years ago

Dear Allison, Thank you for your post and feedback - I am sorry that every emerald green cotton ball was not slit to fit the new LED lights. These are a handmade product and while we make very effort to ensure they are cut to specifications this sometimes does not happen. Please kindly contact me on hello@cableandcotton.com if you need any replacements - whilst I cannot guarantee that these will be slit more widely, I can replace any balls compromised by the process. I very much hope you enjoyed them over the Christmas period. Yours sincerely, Kate

Posted 7 years ago

“A good prompt service”

Helpful Report

Posted 7 years ago

Thank you dear Ian, I am glad the service was good for you, and prompt too. Wishing you a very happy New Year! Yours warmly, Kate

Posted 7 years ago

“I love the product and the lights look gorgeous when on and off which is great! However within the Christmas set I ordered the green lights had not been pre-cut so they took quite a while to set up.”

Helpful Report

Posted 7 years ago

“Beautiful product but some of the lanterns did not have their slit so I had to cut one myself. Worked out ok but not exactly ideal.”

Helpful Report

Posted 7 years ago

“The product is top rate. My quibble is availability. This was a gift for my daughter. She chose 6 colours. When I went to order, no USB PSU was available. By the time it was, one of the colours she wanted wasn't. By the time she ghad chosen a replacement colour, the USB PSU was out of stock again. So, in the end, she didn't get the colours she wanted and I had to buy the PSU elsewhere. This was a shame. The PSU is fundamental. You should get better control over your supply and stock.”

Helpful Report

Posted 7 years ago

Dear Roger, Thank you for your post; I really appreciate your clear and concise feedback and will of course pass it on. It is that time of year when it is hard to predict what will sell out - especially colour-wise. We had a real run on pinks, blues and yellows this year - it was reds, greens and golds last year! So we try our best to predict trends as well as cater for them but sometimes we do run out... The plugs are necessary as you point out - I think running out of stock of these unfortunately coincided with the missing colour. We do get plugs back in again very quickly; they can also be purchased at hard-ware / electrical stores, and mobile phone charger plugs work with the LED cable USB port as well. I am sorry for the inconvenience you experienced and very much hope your daughter likes the colours she now has. If not, please let me know via hello@cableandcotton.com Wishing you both a very happy New Year! Yours warmly, Kate

Posted 7 years ago

“Service was great and live my lights but felt really deflated when I found that my daughter bought a very similar product elsewhere fir £6.99! Hmmm. I did think they were expensive”

Helpful Report

Posted 7 years ago

Dear Anon, Thank you for your post, I am glad that the service was great for you, and that you love the lights too! I am glad your daughter found a bargain set of lights at a great price! I expect upon closer examination these are not quite the same as our lights (which are patented) and also that the colour range may not be as wide. I very much hope you both enjoy the light sets you have... Wishing you a very happy New Year! Yours warmly, Kate

Posted 7 years ago

“The product arrived promptly, but unfortunately one of the lightbulbs isn’t working so will need to have that resolved”

Helpful Report

Posted 7 years ago

Dear Helene, Thank you for your post and feedback - I am so sorry that one of your LED lights is not working and will of course help resolve this issue as soon as possible after the Christmas period. It is really rare for the new LED cables not to work and I do apologise; please kindly email me at hello@cableandcotton.com if you have not done so already and I will of course be of help. Wishing you a lovely Christmas... Yours sincerely, Kate

Posted 7 years ago

“I had problems with two sets of lights 12 months ago. Eventually all problems were sorted out. Lights look good this year.”

Helpful Report

Posted 7 years ago

“Nice range of products but postage is a bit steap if you only need to order replacement bulbs.”

Helpful Report

Posted 7 years ago

Dear Simon, Thank you for your feedback. Just to let you know that until recently our spare bulb packs cost £2.95 and the post also cost £2.95. The warehouse then raised their charge for p&p by £1 so we decreased the cost of the bulbs (at our expense) to compensate. I hope this goes some way to explaining the disproportionate cost of bulbs to p&p. Yours sincerely, Kate

Posted 7 years ago

“Love them. Arrived quickly”

Helpful Report

Posted 7 years ago

“Slight delay in delivery as ordered after Black Friday sale, but clear courteous communication after I had emailed asking for an estimated delivery time. Wonderful product and overall very happy.”

Helpful Report

Posted 7 years ago

Dear Anon, Thank you so much for your kind feedback - it is much appreciated especially at such a busy time of year. I am glad we were able to resolve any issue for you and are delighted you love your new lights! Yours warmly, Kate

Posted 7 years ago

“The product is lovely but it didn’t come with a plug and it was not made clear this has to be purchased separately. I have ordered from this co in the past and a plug was provided.”

Helpful Report

Posted 7 years ago

Dear RT, Thank you for your email; I am sorry you did not realise that the new LED cables do require a plug to use with the usb port unlike the old-style filament bulb cables. This does take some getting used to, but I very much hope you like your new LED lights now... Yours sincerely, Kate

Posted 7 years ago

“Lovely lights but be warned they drain a power stick quite quickly”

Helpful Report

Posted 7 years ago

“I was really happy with the quality and vibrancy of the balls but was disappointed that I had to string them myself. Overall though I would buy again!”

Helpful Report

Posted 7 years ago

“Delivery late after I expect before hand to gift party baby shower so little disappointing but cable ball is absolutely beautiful and look safe for kids I please with it”

Helpful Report

Posted 7 years ago

“Love my lights, just had to wait a bit too long to receive them, that’s the only reason you dropped a star ⭐️”

Helpful Report

Posted 7 years ago

“The fairy lights are lovely. A bit tricky to put together but look great, both lit and not. I found it really hard to choose my colours so a photo of all the colours with their names would have been very useful as one of the purples I chose was darker than I wanted. They are great quality lights and I love them.”

Helpful Report

Posted 7 years ago

“I ordered 4 boxes of lights as gifts, but they came unlabelled, so I had to peel up the stickers on each box & check inside to make sure the right person got the right lights. Great lights though!”

Helpful Report

Posted 7 years ago

Dear Paula, Thank you for your post - I am sorry but we do not label the boxes with the names which must have been confusing for you. i will of course feed this back to the warehouse. I very much hope your recipients like their lovely new fairy light sets and appreciate you being so nice about it. Would it help if I sent out out some new stickers to seal the boxes back up? If so, do please let me know at heelo@cableandcotton.com Yours sincerely, Kate

Posted 7 years ago

“Love the product Looks great in my restaurant Pretty good service”

Helpful Report

Posted 7 years ago

Thank you, dear Stephen - did you buy the big lampshades?! I would love to see them up in your restaurant if you ever feel like sending a pic to hello@cableandcotton.com Yours warmly, Kate

Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,401 reviews