Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,361 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 22nd August 2025

295

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful product but some of the lanterns did not have their slit so I had to cut one myself. Worked out ok but not exactly ideal.”

Helpful Report

Posted 6 years ago

“The product is top rate. My quibble is availability. This was a gift for my daughter. She chose 6 colours. When I went to order, no USB PSU was available. By the time it was, one of the colours she wanted wasn't. By the time she ghad chosen a replacement colour, the USB PSU was out of stock again. So, in the end, she didn't get the colours she wanted and I had to buy the PSU elsewhere. This was a shame. The PSU is fundamental. You should get better control over your supply and stock.”

Helpful Report

Posted 6 years ago

Dear Roger, Thank you for your post; I really appreciate your clear and concise feedback and will of course pass it on. It is that time of year when it is hard to predict what will sell out - especially colour-wise. We had a real run on pinks, blues and yellows this year - it was reds, greens and golds last year! So we try our best to predict trends as well as cater for them but sometimes we do run out... The plugs are necessary as you point out - I think running out of stock of these unfortunately coincided with the missing colour. We do get plugs back in again very quickly; they can also be purchased at hard-ware / electrical stores, and mobile phone charger plugs work with the LED cable USB port as well. I am sorry for the inconvenience you experienced and very much hope your daughter likes the colours she now has. If not, please let me know via hello@cableandcotton.com Wishing you both a very happy New Year! Yours warmly, Kate

Posted 6 years ago

“Service was great and live my lights but felt really deflated when I found that my daughter bought a very similar product elsewhere fir £6.99! Hmmm. I did think they were expensive”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your post, I am glad that the service was great for you, and that you love the lights too! I am glad your daughter found a bargain set of lights at a great price! I expect upon closer examination these are not quite the same as our lights (which are patented) and also that the colour range may not be as wide. I very much hope you both enjoy the light sets you have... Wishing you a very happy New Year! Yours warmly, Kate

Posted 6 years ago

“The product arrived promptly, but unfortunately one of the lightbulbs isn’t working so will need to have that resolved”

Helpful Report

Posted 6 years ago

Dear Helene, Thank you for your post and feedback - I am so sorry that one of your LED lights is not working and will of course help resolve this issue as soon as possible after the Christmas period. It is really rare for the new LED cables not to work and I do apologise; please kindly email me at hello@cableandcotton.com if you have not done so already and I will of course be of help. Wishing you a lovely Christmas... Yours sincerely, Kate

Posted 6 years ago

“I had problems with two sets of lights 12 months ago. Eventually all problems were sorted out. Lights look good this year.”

Helpful Report

Posted 6 years ago

“Nice range of products but postage is a bit steap if you only need to order replacement bulbs.”

Helpful Report

Posted 6 years ago

Dear Simon, Thank you for your feedback. Just to let you know that until recently our spare bulb packs cost £2.95 and the post also cost £2.95. The warehouse then raised their charge for p&p by £1 so we decreased the cost of the bulbs (at our expense) to compensate. I hope this goes some way to explaining the disproportionate cost of bulbs to p&p. Yours sincerely, Kate

Posted 6 years ago

“Love them. Arrived quickly”

Helpful Report

Posted 6 years ago

“Slight delay in delivery as ordered after Black Friday sale, but clear courteous communication after I had emailed asking for an estimated delivery time. Wonderful product and overall very happy.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you so much for your kind feedback - it is much appreciated especially at such a busy time of year. I am glad we were able to resolve any issue for you and are delighted you love your new lights! Yours warmly, Kate

Posted 6 years ago

“The product is lovely but it didn’t come with a plug and it was not made clear this has to be purchased separately. I have ordered from this co in the past and a plug was provided.”

Helpful Report

Posted 6 years ago

Dear RT, Thank you for your email; I am sorry you did not realise that the new LED cables do require a plug to use with the usb port unlike the old-style filament bulb cables. This does take some getting used to, but I very much hope you like your new LED lights now... Yours sincerely, Kate

Posted 6 years ago

“Lovely lights but be warned they drain a power stick quite quickly”

Helpful Report

Posted 6 years ago

“I was really happy with the quality and vibrancy of the balls but was disappointed that I had to string them myself. Overall though I would buy again!”

Helpful Report

Posted 6 years ago

“Delivery late after I expect before hand to gift party baby shower so little disappointing but cable ball is absolutely beautiful and look safe for kids I please with it”

Helpful Report

Posted 6 years ago

“Love my lights, just had to wait a bit too long to receive them, that’s the only reason you dropped a star ⭐️”

Helpful Report

Posted 6 years ago

“The fairy lights are lovely. A bit tricky to put together but look great, both lit and not. I found it really hard to choose my colours so a photo of all the colours with their names would have been very useful as one of the purples I chose was darker than I wanted. They are great quality lights and I love them.”

Helpful Report

Posted 6 years ago

“I ordered 4 boxes of lights as gifts, but they came unlabelled, so I had to peel up the stickers on each box & check inside to make sure the right person got the right lights. Great lights though!”

Helpful Report

Posted 6 years ago

Dear Paula, Thank you for your post - I am sorry but we do not label the boxes with the names which must have been confusing for you. i will of course feed this back to the warehouse. I very much hope your recipients like their lovely new fairy light sets and appreciate you being so nice about it. Would it help if I sent out out some new stickers to seal the boxes back up? If so, do please let me know at heelo@cableandcotton.com Yours sincerely, Kate

Posted 6 years ago

“Love the product Looks great in my restaurant Pretty good service”

Helpful Report

Posted 6 years ago

Thank you, dear Stephen - did you buy the big lampshades?! I would love to see them up in your restaurant if you ever feel like sending a pic to hello@cableandcotton.com Yours warmly, Kate

Posted 6 years ago

“LOVE THEM! I chose colour to perfectly complement the colour scheme of my bedroom and they look amazing!”

Helpful Report

Posted 6 years ago

“The order took several days to arrive and some of the lights were quite difficult to insert into the globes due to the pre-cut slits being, in some instances, too small. However the lights look very good and I am pleased with them.”

Helpful Report

Posted 6 years ago

Dear Peter, Thank you for your post and feedback - I am sorry that some of the splits on the cotton balls were a little smaller than usual, but glad you could insert the LED lights and that they look good! I hope you can now enjoy them....

Posted 6 years ago

“I hadn't realised how the lights had changed from the old style - I do hope they last longer. I've had trouble in the past with trying to find the bulb which had blown, having to pull all the balls off one by one to find the culprit, then the balls get a bit loose and tend to fall off. But I love them so much I have persevered, so now I can try these new LED ones! It seems a shorter lead between each bulb so the whole string is shorter than I expected - I'm sure it tells me on the website, I just didn't look. They look great though!”

Helpful Report

Posted 6 years ago

Dear Philippa, Thank you for your interesting and informative post - I do hope you like the new LEDs now. Al the technical information is on our website under the 'help' tab so it may be useful to look at that. I do wonder how old your previous cable is - if you want to email me at hello@cableandcotton.co.uk I can be of more help in identifying the culprit bulb which is usually the white-tipped fuse bulb depending on the age of the cable. It would save you a lot of time trying to locate the bulb! But perhaps now you have LEDs you will be happier with these as they do not require bulb changes! I very much hope so. Yours sincerely, Kate

Posted 6 years ago

“Lovely product although slightly troublesome to assemble.”

Helpful Report

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,361 reviews