Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,330 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 25th July 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait 5 weeks for my delivery but I was kept up to date and they were worth the wait.”

Helpful Report

Posted 6 years ago

Dear Nicole, Thank you for your kind review especially in light of the long delay in receiving your light set - I am so glad you feel it was worth the wait! Yours warmly, Kate

Posted 6 years ago

“Delivery is quite slow but the website is good”

Helpful Report

Posted 6 years ago

Dear Rachael, Thank you for your post - I am sorry we have had a slight delay in fulfilling wholesale orders especially due to the warehouse move too! I very much hope your delivery is with you soon and wish you a happy Easter time. Yours warmly, Kate

Posted 6 years ago

“They are beautiful , but it feels like the plug head could have been included for that price instead of having to buy it separately. Also some stickers to put them on the wall would be great.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for taking the time to post a review - we are really glad you think the lights are beautiful. A lot of our customers already have spare mobile phone chargers which can also be used to plug the usb port into a wall socket so we do not include a separate plug as well. I hope you were able to source one okay. You can also buy command clips to attach the lights to the walls via Amazon, as we are temporarily out of stock of them. I very much hope you can enjoy your new light set. Yours sincerely, Kate

Posted 6 years ago

“Really gorgeous lights, they all work well. The reason it isn't dive is because of the do it yourself element, it may have varying levels of success”

Helpful Report

Posted 6 years ago

“Love my lights but they did take ages to come.”

Cable and Cotton 4 star review on 1st April 2019

Helpful Report

Posted 6 years ago

Dear Ros, Thank you for your review - I am so glad you like your new lights even though there was a delay in getting them out to you. I do apologise for this inconvenience and hope you can now enjoy them. Yours sincerely, Kate

Posted 6 years ago

“Good product, lovely and bright. Only negative is that some of the yellow colours were too small and needed to be made bigger.”

Helpful Report

Posted 6 years ago

“Very prompt delivery but the box had been damaged in transit which dented the contents (fairy lights) but I was able to push them back in to shape so did not contact yourselves.”

Helpful Report

Posted 6 years ago

Dear Jill, Thank you for your kind and informative post - I am sorry the cotton balls got damaged in transit. Thank you for pushing them back into shape again - if any are still bent please contact me on hello@cableandcotton.com and I can send out replacements if needed. I very much hope you can enjoy your lovely lights. Yours warmly, Kate

Posted 6 years ago

“Bought a set from Brighton about 18 months ago, we had only just started using them in our new home, sadly less than 2 months later they stopped working, rather than buy new bulbs I bought a cable replacement which are now LED, so in the end the set ended up costing about £55 which is a lot of money for lights but I do love them.”

Helpful Report

Posted 6 years ago

Dear Nicola, Thank you for your informative post - I am sorry you were unable to contact us when the original light cable was still under warranty. I can see from our recent email thread that I did give you a discount code for a reduction off a new set of LED lights so I hope this helped. I hope you can now enjoy your lovely lights in your new home. Yours sincerely, Kate

Posted 6 years ago

“My lights were all working for one day. On day two one of the lights wasn’t working. Contacted you by email I and received a new cable in the post a couple of days later.”

Helpful Report

Posted 6 years ago

Dear Elaine, Thank you for taking the time to post your comment - I am really glad the new cable arrived quickly for you and am sorry your original light set did not work perfectly. I hope you can now enjoy your lovely new light set. Yours warmly, Kate

Posted 6 years ago

“Satisfied with the service and info I requested although a little difficult to get thru on phone last w/end, tried over 3 days”

Helpful Report

Posted 6 years ago

Dear David, Thank you for your kind post - I am glad you were satisfied with the service and received the info you required in the end. Our office hours are Monday - Friday 10 a.m - 1 pm only (as detailed on the website) which is perhaps what you could not get through on the phone last weekend. I understand this can be frustrating but if you leave a message we will always return your call. Yours sincerely, Kate

Posted 6 years ago

“Love my lights, would have been a 5 but they took 2 weeks to arrive which was disappointing as it says 3 to 5 working days. However great product!”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your kind post - I am so sorry that your light set was delayed due to unforeseen circumstances and am very glad you love them...I do hope they were worth the wait! Yours warmly, Kate

Posted 6 years ago

“Love the final product BUT communication was minimal. I never received information about my order (not even a confirmation!) and nothing about shipping. I received the email requesting feedback long before I received the product. Love the lights and would order again but hope for better communication next time.”

Helpful Report

Posted 6 years ago

Dear Ann, Thank you so much for taking the time to post our feedback which is very important to us. Both the order and shipping confirmation emails are automatically generated at the time the order is placed / shipped. Sometimes however these do go to people's junk mail so please do check there and see if that is where these went this time. You can always email me at hello@cableandcotton.com and I will do my best to locate / re-send them. I hope you can now enjoy your lovely lights. Yours sincerely, Kate

Posted 6 years ago

“I like the new design of led lights, the old ones I had decayed and crumbled to dust when I tried to change the bulbs but I have high hopes for the new one - fingers crossed.”

Helpful Report

Posted 6 years ago

Dear Anon, Thank you for your post; I am sorry the old cable disintegrated like that and hope you very much like the new LED lights instead. Yours warmly, Kate

Posted 6 years ago

“I really liked the cotton ball lights, they were much brighter than other similar products I have had. I just expected them to come with a plug not a usb. I might have missed that in the description.”

Helpful Report

Posted 6 years ago

Thank you dear Julia for your post; I am really glad you are so happy with your new lights. Yes, the new LED cables do come with USB ports instead of plugs which can take a little getting used to - you can use any adapted usb plug to plug them into a socket, such as a mobile phone charger plug. I hope you are able yo light them up now. Yours warmly, Kate

Posted 6 years ago

Dear Julia, Thank you for your post; yes the new LEDs are slightly brighter then the filament bulb cables but we did make them off / warm white to avoid the stark cold white glare you can get with most LED lights. The LED cables do come with a USB port on the end and so need an adapted plug to be used in a normal there-pin socket. I am sorry you missed this info online when you placed your order and do hope you have what you require to enjoy your new light set. The plugs can be bought on the high street as well as online with us, or you can also use a spare I-phone charger if you have one. I very much hope you can enjoy your new light set. Yours sincerely, Kate

Posted 6 years ago

“Of it was a little cheaper I'd have purchased more an possible another set.”

Helpful Report

Posted 6 years ago

Dear Scott, Thank you for your post and feedback - perhaps you can look in the sale section on our website as we have some fabulous discounts available at the moment on selected sets! https://cableandcotton.com/sale-section Yours warmly, Kate

Posted 6 years ago

“Lovely lights, and enjoyed making them up. Only issue was that everyone of the 19 green baubles had to be cut as no slit was visible at all.”

Helpful Report

Posted 6 years ago

Dear Allison, Thank you for your post and feedback - I am sorry that every emerald green cotton ball was not slit to fit the new LED lights. These are a handmade product and while we make very effort to ensure they are cut to specifications this sometimes does not happen. Please kindly contact me on hello@cableandcotton.com if you need any replacements - whilst I cannot guarantee that these will be slit more widely, I can replace any balls compromised by the process. I very much hope you enjoyed them over the Christmas period. Yours sincerely, Kate

Posted 6 years ago

“A good prompt service”

Helpful Report

Posted 6 years ago

Thank you dear Ian, I am glad the service was good for you, and prompt too. Wishing you a very happy New Year! Yours warmly, Kate

Posted 6 years ago

“I love the product and the lights look gorgeous when on and off which is great! However within the Christmas set I ordered the green lights had not been pre-cut so they took quite a while to set up.”

Helpful Report

Posted 6 years ago

“Beautiful product but some of the lanterns did not have their slit so I had to cut one myself. Worked out ok but not exactly ideal.”

Helpful Report

Posted 6 years ago

“The product is top rate. My quibble is availability. This was a gift for my daughter. She chose 6 colours. When I went to order, no USB PSU was available. By the time it was, one of the colours she wanted wasn't. By the time she ghad chosen a replacement colour, the USB PSU was out of stock again. So, in the end, she didn't get the colours she wanted and I had to buy the PSU elsewhere. This was a shame. The PSU is fundamental. You should get better control over your supply and stock.”

Helpful Report

Posted 6 years ago

Dear Roger, Thank you for your post; I really appreciate your clear and concise feedback and will of course pass it on. It is that time of year when it is hard to predict what will sell out - especially colour-wise. We had a real run on pinks, blues and yellows this year - it was reds, greens and golds last year! So we try our best to predict trends as well as cater for them but sometimes we do run out... The plugs are necessary as you point out - I think running out of stock of these unfortunately coincided with the missing colour. We do get plugs back in again very quickly; they can also be purchased at hard-ware / electrical stores, and mobile phone charger plugs work with the LED cable USB port as well. I am sorry for the inconvenience you experienced and very much hope your daughter likes the colours she now has. If not, please let me know via hello@cableandcotton.com Wishing you both a very happy New Year! Yours warmly, Kate

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,330 reviews