Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,416 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your website is slow. Your posting options are expensive. the colours on the website are not representative. Thankfully your product is lovely - but the shopping experience is terrible.”

Helpful Report

Posted 8 years ago

Hi there Thanks for the feedback, even if it is disappointing to read from our point of view. I appreciate the time you've taken to highlight your concerns with our business. Firstly - glad you find our Cable and Cotton lights lovely. We test the website regularly to ensure that it's running swiftly and smoothly and is optimised for mobile and tablet. My apologies if it wasn't operating at full speed or was slower than expected. During busy periods, especially on Black Friday in November when you placed your order, we were having extremely high traffic volume and so it is likely the website was running a little slower than we would have hoped. My apologies. I notice from your order that you received Free Shipping. I am not sure in this instance that we could have reduced the price of shipping to you to any less than that. Express postage is £4.95 and this is a competitive market rate for expedited 48hr shipping. I am sorry if you feel our shipping rates are expensive. We will bear your comments in mind when we next review shipping rates. Colours of our balls are as accurate as we can get them online - they are actual picture of the balls and lights. Due to the differences in screen display, sometimes they may appear a slightly different hue to different viewers of the website - the vagaries of different settings for PC, Mac, assorted mobiles and tablets. If you feel you did not get quite what you were expecting, then please do get in touch with Kate on hello@cableandcotton.com and she will be happy to help rectify your disappointment. We genuinely want (and strive for) all our customers to be happy with our lights. As I said, whilst we aim to provide a shopping experience that is efficient and fun, we obviously fell short in your case and for that I unreservedly apologise. With kind regards - Anthony

Posted 8 years ago

“The main problem is that the customer is required to assemble their own lights via a ridiculous system which inevitably causes damage and disintegration. I had to extend every slit in each ball with a Stanley knife in order to get the LEDs inside. This fiddly and annoying process led to the damage of at least 10 out of the 50 I ordered. The strength of the balls also varied significantly from colour to colour. In my case - the dusty blue choices were much more flimsy and flexible than the other two colours (grey & green). Charging an extra fiver for a mains plug is scandalous - who plugs their Xmas lights in via USB? I was going to write and complain, and to request some replacements, but decided life is too short - I have more important things to do. Alan Wilder”

Helpful Report

Posted 8 years ago

Dear Alan, Thank you so much for taking the time to post your review. I am really sorry you had this experience with attaching the cotton balls and that @ 20% of them were damaged in the process. I will of course post you out any replacements for these if you can kindly confirm which colours you would like? You can email me directly at hello@cableandcotton.com with this info and I will send them out immediately. It is rare that every ball needs to be cut to extend the split in this way; the cotton balls are hand-made and do not always accommodate the new LED disc which is slightly larger than the filament bulbs. We will be making the splits wider in future so that this will no longer be an issue. Regarding the quality of the balls, it is true that some dyes are heavier than others and create a sturdier ball, but the Dusty Blue should not have been as flimsy as you describe, so you are welcome to replacements for these too. I will send any new cotton balls you request out from the shop so I can personally ensure that they are of a stronger quality. The new LED cable does have a usb port for which plugs are available to buy online; we do not make them part of the initial sale to give customers the choice as to whether they purchase them or not. This is because any mobile phone or i-pad charger plug can be used with the usb port and a lot of our customers have spares of these already. I apologise again for the experience you have had and would like very much to improve on it. I look forward to hearing from you if you are able to take the time to contact me. Yours very sincerely, Kate

Posted 8 years ago

“Really pleased with the colours, they look absolutely lovely”

Helpful Report

Posted 8 years ago

“Bought the LED update for existing light string; two sets, in fact, one for me and the other for my daughter. Changing them was straightforward and quick. We both agree it's an improvement.”

Helpful Report

Posted 8 years ago

“Took advantage of a Black Friday offer to treat myself to a set of lights. From the initial first delivery the team have been brilliant when I needed to contact them. I would highly recommend this company and I ll certainly buy again. X”

Helpful Report

Posted 8 years ago

“Absolutely love my new Cable & Cotton lights. They are much admired by all who visit my home. The lights feel a bit more ‘classy’ than standard fairy/string lights”

Helpful Report

Posted 8 years ago

“Hi Cable & cotton My recent order for new led strings was easy and delivered very well but I sent you an email previously to ask some questions about past purchase string lights and no one got back to me m”

Helpful Report

Posted 8 years ago

Dear Stephen, Thank you for your post. I am so sorry that no-one replied to your email as we have a policy of responding to every email well within a 24 hour period. Very occasionally an email sent via the website does not filter through to us at customer service which may be what happened here. If you would like to ask any questions please can you email us again at hello@cableandcotton.com and we will do our best to help you. I am delighted you like the product! Yours sincerely, Kate

Posted 8 years ago

“Lights are simply delightful!”

Helpful Report

Posted 8 years ago

“Beautiful quality and great communication. Thank you”

Helpful Report

Posted 8 years ago

“Hi Kate and Team, Wanted to leave a personal review as putting poor feels very harsh and I intact absolutely love your business! I have two sets of lights both of which have stopped working and after online find that I could get these replacement bulbs. I ordered two but 1. they haven't fixed the problem and were very fiddly and 2. it isn't very clear that there are only 5 actual bulbs in the pack, it is positioned in a way that they are replacement bulbs for the whole 20 pack. So I'm still left with two sets of 20 not working, a few extra bulbs and no solution!”

Helpful Report

Posted 8 years ago

Dear Amelia, Thank you for your post. I am sorry you have had such an issue with your two sets of lights. Did you email us directly at hello@cableandcotton.com for any advice? If you would like to do so we will do our best to be of help. From your post I am wondering about the age of your cable - it may be that the bulbs were not suited to it? Either way i would very much like to help you resolve the issue. I look forward to hearing from you - and am so glad that you do like the company even if the bulbs don't seem to fit! Yours warmly, Kate

Posted 8 years ago

“Fantastic products, really speedy delivery and all nicely presented and packaged. Perfect!”

Helpful Report

Posted 8 years ago

“Fantastic customer service ☺️”

Helpful Report

Posted 8 years ago

“Really nice colours packaging I love it”

Helpful Report

Posted 8 years ago

“Lovely product and very speedy delivery! :)”

Helpful Report

Posted 8 years ago

“Amazing order experience, great web site, superb delivery time. Even when my order wasn't quite right, I was reached out and it was immediately rectified before I even knew about the issue. Thank you. Amazing online overall experience!”

Helpful Report

Posted 8 years ago

“Q. I have rep[laced bulbs in my old set, but it still isn't working any hints?”

Helpful Report

Posted 8 years ago

Dear Gillian, Thank you for your post. Please kindly get in touch with us at hello@cableandcotton.com with your original order number, and we can give you advice regarding your cable and its bulbs. I look forward to hearing from you. Yours warmly, Kate

Posted 8 years ago

“Love your lights! This is the second set I’ve bought, I really like the LEDnew ones!”

Helpful Report

Posted 8 years ago

“Having had my own business, it is very important to let customers know what is happening if there is a situation with an order. Had I not mailed I would be wondering if my order was ever going to arrive at all. The good bit was that Kate replied promptly telling me about what was going on and reassuring me that my order would arrive soon. After all this is the busy time!”

Helpful Report

Posted 8 years ago

Dear Nick, Thank you for your post - and your constructive feedback. I am so glad you did email us regarding your order and regret that we had not been able to get in touch with you beforehand. Thank you for your kind understanding regarding the busy Xmas period - I wish you a wonderful festive season, and hope you and yours enjoy the lovely lights! Yours warmly, Kate

Posted 8 years ago

“Love my festive garland. I chose silver, gold and green and it looks fab on my mantle piece. I've also ordered a second set for after Christmas, as they really give the living room a cosy feel.”

Helpful Report

Posted 8 years ago

“I love the beautiful lights and great service. Thank you”

Helpful Report

Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,416 reviews