Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,401 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having had my own business, it is very important to let customers know what is happening if there is a situation with an order. Had I not mailed I would be wondering if my order was ever going to arrive at all. The good bit was that Kate replied promptly telling me about what was going on and reassuring me that my order would arrive soon. After all this is the busy time!”

Helpful Report

Posted 8 years ago

Dear Nick, Thank you for your post - and your constructive feedback. I am so glad you did email us regarding your order and regret that we had not been able to get in touch with you beforehand. Thank you for your kind understanding regarding the busy Xmas period - I wish you a wonderful festive season, and hope you and yours enjoy the lovely lights! Yours warmly, Kate

Posted 8 years ago

“I ordered from you a couple of years ago but decided I wanted the new led lights when I was changing my girls rooms around. The only thing I’m disappointed in is I ordered the day before Black Friday not knowing there would be a sale. I commented that I had done this on one of your Facebook posts and did not get a reply. It was a big order as well. So discount would of been appreciated.”

Helpful Report

Posted 8 years ago

Dear Natalie, Thank you for your post - I am glad you like the product. It is frustrating when this happens with Black Friday sales. Please kindly get in touch with me on our email at hello@cableandcotton.com with your order number and I can respond to your query directly. Yours sincerely, Kate

Posted 8 years ago

“Great product and customer service, only thing preventing a 5 star was the delay in shipping the lights. We'd left it a little late to order the lights and so selected the express delivery. There was a problem with availability of some of the colours which caused a delay, we weren't notified of the delay and this caused a little angst in getting the lights delivered in time. Kate was able to change the shipping address and we got the lights with a day to spare. Good result in the end but a little better comms from Cable and Cotton could have avoided the issue entirely”

Helpful Report

Posted 8 years ago

Thank you so much for your post and constructive feedback, which we really appreciate. I am very sorry you were not notified of the delay on your order especially given that you also paid for express postage. I am however delighted that the lights did get to you in time - and apologise again for the delay. Yours sincerely, Kate

Posted 8 years ago

“The lights are beautiful and get great comments from everyone admiring them. Just a shame that the led version came out just after as would have preferred them.”

Helpful Report

Posted 8 years ago

Hi Steven, Thanks for the feedback and glad you like the cotton ball fairy lights. I guess the introduction of the LED lights was always going to be just after some people had bought the originals. Sorry this was you in this case. If you'd like to get in touch with Kate on hello@cableandcotton.com, as an existing customer, she will be able to offer you a discount on a new string of LEDs and you can swap over your current ball lampshades. All the best - Anthony

Posted 8 years ago

“Love the lights!”

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Posted 8 years ago

“I like the product, but I was expecting them to be ready to use. Thank you”

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Posted 8 years ago

“I thought the the cost of the replacement bulbs were high- also they didn’t solve the problem. The plastic is really brittle so we’ve had to throw them away.”

Helpful Report

Posted 8 years ago

Dear Emma, Thank you for your post; I am sorry that the replacement bulbs did not get your cable working again. It may be that the bulbs did not fit the cable, if your cable pre-dated 2015. If you would like to get in touch with us at hello@cableandcotton.com we can resolve this issue for you. I look forward to hearing from you. Yours sincerely, Kate

Posted 8 years ago

“The lights are lovely and I'm very happy with them. My only slight gripe is that they are not as easy to get into the little holes as the fairy lights type and so it took much longer to string them all together.”

Helpful Report

Posted 8 years ago

Thank you for your post; I am sorry that you had difficulty placing the cotton balls onto the LED lights. As the balls are handmade it is sometimes necessary to make the hole a little bigger to get the LED disc through more easily. I do hope the effort was worth-while and you are now able to enjoy your new light set. Yours sincerely, Kate

Posted 8 years ago

“Hi thanks for sending the replacement bulbs for the lights i bought a year ago. Vey reasonable. Less so the postage which was the same as the product.😐”

Helpful Report

Posted 8 years ago

Dear Gerda, Thank you for your post; I am glad you got your replacement bulbs. Due to the fragile nature of bulbs they do need to be carefully packaged and this adds to the cost of sending them out. I am sorry for this. I hope you can enjoy your lights again now you have received them. Yours sincerely, Kate

Posted 8 years ago

“The final product looks lovely, but i wasnt expecting to have to make up the balls onto the light fittings myself, this was very laborious as a number of the cotton balls did not have the slit pre cut - it took a day or too for my thumbs to recover and at £39 a string i guess i would have expected for them to be ready to go - having said that now they are up they look great and my kids love their new lights. Thank you.”

Helpful Report

Posted 8 years ago

Dear Kate, Thank you for your post and your customer feedback, which is important to us. The balls are self-assembly which does give people the chance to create/change the pattern as they like to, and can be part of the fun. The splits on the balls do sometimes need widening due to the hand-made nature of the product and to accommodate the new LED lights. I am sorry for your thumbs and hope they have recovered? I am delighted that your children love their new light sets and hope that it was worth it in the end. Yours sincerely, Kate

Posted 8 years ago

“I love love the end result. I was a bit perturbed when I opened them and saw I had to assemble them!”

Helpful Report

Posted 8 years ago

Hi there. Great that you love the lights! Sorry it wasn't clear that you have to pop the balls onto the string of lights. With the bespoke (choose your own) nature of the product it is not possible for us to assemble every order I'm afraid. For a lot of people choosing the arrangement and putting them on the light string is part of the fun. Hope they continue to bring you light, colour and a smile every time you turn them on (although they look equally good with the lights off). Thanks for the feedback. Best - Anthony

Posted 8 years ago

“Hi Kate, thanks for your email. We already owned lights of course which are really nice in our daughter's bedroom. In terms of feedback I would say that it would be a useful option to buy just fuse bulbs from yourself. We've only ever had one bulb blow but the fuse has gone twice since we got the lights. So, now I only have one spare fuse and would need to buy more (unnecessary) bulbs should the fuse blow again. But, like I said the lights are lovely. Nick”

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Posted 8 years ago

“Very prompt and pretty too”

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Posted 8 years ago

“Great product!”

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Posted 8 years ago

“I really appreciate being able to choose your own colours. Chose them online, and looked forward to getting them in the house. The colours match the pictures online very well! Even when the lights are switched off, they're still a great decorative piece.”

Helpful Report

Posted 8 years ago

“I had some difficulty with my lovely lights as they died completely. I contacted Cable and Cotton and you suggested that I should change the fuse bulb, which I did and they worked until the next time I put them on. We took out each bulb to test until eventually found the second fuse which we replaced. I have not had a problem since but I was pretty disappointed at the time as it seemed that technology should have moved on since the old Christmas tree fairy light situation. I realise that you have now moved onto LEDs which is a welcome improvement. I love my lights but I did have a disappointing episode!”

Helpful Report

Posted 8 years ago

Dear Catherine, Thank you for your feedback - I do understand that it is disappointing if the filament cable does stop working. The white-tipped fuse bulb is always located under one of the first two balls when you work your way back from the plug - I am sure you know that now, having looked so hard for it! Please do let me know if you ever need spare fuse bulbs, and I will send you some more out - you can contact me on hello@cableandcotton.com. The LEDs are also delightful if you ever choose to try them! Yours warmly, Kate

Posted 8 years ago

“it would be helpful if there was an image of the LEDs on the replacement led cables, as I bought them as a replacement for my own shades, but they don't fit as they are more saucer shaped than the incandescent bulbs. However, the product is good quality (I think - I haven't had it that long), was packaged well and arrived on time.”

Helpful Report

Posted 8 years ago

Dear Joel, Thank you for your comments - the new LEDs are certainly saucer-shaped and fit into the slit next to the hole in the cotton balls rather like a button. Because they are wider than the filament bulbs, and therefore sometimes the slit in the cotton ball does need widening slightly with a pair of sharp scissors. I hope you have now got your new LED light set up and running and can enjoy it again in these darker months! Yours warmly, Kate

Posted 8 years ago

“I already have a set which I love so bought a set for my nieces 14th birthday in colours to match her bedroom - she absolutely loved them”

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Posted 8 years ago

“Lights are great. They did arrive with the wrong socket on unfortunately.”

Helpful Report

Posted 8 years ago

Dear Sarah, Thank you for your post. I am so sorry that your cable arrived with the wrong socket - please do not hesitate to contact me on hello@cableandcotton.com if I can be of any further help in resolving this for you. We really want you to enjoy your lovely light set. Yours sincerely, Kate

Posted 8 years ago

“it's a great product, fast efficient ordering service. the only criticism that that i have is that the master fuse blows too quickly and too often. perhaps a change in supplier would be beneficial.”

Helpful Report

Posted 8 years ago

Dear Rebecca, Thank you so much for your post and your feedback. I do understand that sometimes the fuse bulb can cause an issue - if you need more fuse bulbs, please let me know via hello@cableandcotton.com and I will of course send you out some more. In the even that you have a faulty cable we can of course replace it for you. I hope you can enjoy your lights in these darker months. Yours warmly, Kate

Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,401 reviews