Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,330 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 25th July 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the size and texture of these lights. My only reservation is that the darker colours don’t illuminate that well.”

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Posted 7 years ago

“I had a longer wait than expected for my order as there were issues with supply of the colours I chose but the customer service was fantastic. Communication was excellent and the effort made on my behalf was apparent. One happy customer!”

Cable and Cotton 4 star review on 14th December 2017

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Posted 7 years ago

Dear Laura, Thank you for your lovely cheery post - I am sorry you had a wait for your order but can see from the photo it was all worthwhile! We love seeing how our customers customise their lights and are delighted with this - hope you are too! Wishing you a very Happy Christmas. Yours warmly, Kate

Posted 7 years ago

“lovely and delightful”

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Posted 7 years ago

“good product well made and looks very effective”

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Posted 7 years ago

“Good overall, thought you actually placed the lights into the cotton balls. Quite tricky even for me. Some blue balls were a little weaker than the others and the threads seem to come lose inserting the bulbs. Think you should do this for the customer.”

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Posted 7 years ago

“The 20 string lights I bought are for a present, but a couple of the colours are quite bright, am I able to return the new balls that are too bright to exchange for different colours? I notice I am able to purchase additional balls in packs of 5 - but all of the same colour! Is it possible to purchase individual colours? Many thanks.”

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Posted 7 years ago

“All good, the website is great fun, but the delivery took a little too long”

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Posted 7 years ago

“Very pretty, arrived quickly. Some balls were a little more difficult than others to get onto lights but well worth the effort. I did not buy the usb plug because i had one but find my plug gets quite hot after a while and refuses to work until it cools down. The problem is with my plug not the lights.”

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Posted 7 years ago

“Despatch seemed to take a long time compared with other suppliers. Once despatched arrived next day.”

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Posted 7 years ago

“Bought our first lights from a shop in Fowey and look lovely around the fire-place. Ordered a second set as a present and came within two days in the post even though it was Black Friday. The colours weren't quite correct but they resolved the problem quickly and efficiently. Will buy again when we need some more.”

Helpful Report

Posted 7 years ago

Dear Gillian, Thank you for your lovely post - I am glad we sorted the colours out for you, and apologise again that the wrong ones were sent out. Black Friday madness I imagine! Enjoy your lovely lights on these cold dark nights. Yours warmly, Kate

Posted 7 years ago

“Sono soddisfatta di quanto acquistato! Sorpresa della rapidità di consegna: il regalo per mia figlia é arrivato in 6 giorni da UK in Italia!!!”

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Posted 7 years ago

“Arrived safely and well packaged, it’s a gift for Christmas looks lovely. Second purchase I’ve bouth from C&C and can thoroughly recommend them! Hopefully everything will work OK when we set them up on Christmas Day with my little boy!”

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Posted 7 years ago

“Great communication, prompt delivery & fab product”

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Posted 7 years ago

“Q. I have rep[laced bulbs in my old set, but it still isn't working any hints?”

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Posted 7 years ago

Dear Gillian, Thank you for your post. Please kindly get in touch with us at hello@cableandcotton.com with your original order number, and we can give you advice regarding your cable and its bulbs. I look forward to hearing from you. Yours warmly, Kate

Posted 7 years ago

“Having had my own business, it is very important to let customers know what is happening if there is a situation with an order. Had I not mailed I would be wondering if my order was ever going to arrive at all. The good bit was that Kate replied promptly telling me about what was going on and reassuring me that my order would arrive soon. After all this is the busy time!”

Helpful Report

Posted 7 years ago

Dear Nick, Thank you for your post - and your constructive feedback. I am so glad you did email us regarding your order and regret that we had not been able to get in touch with you beforehand. Thank you for your kind understanding regarding the busy Xmas period - I wish you a wonderful festive season, and hope you and yours enjoy the lovely lights! Yours warmly, Kate

Posted 7 years ago

“I ordered from you a couple of years ago but decided I wanted the new led lights when I was changing my girls rooms around. The only thing I’m disappointed in is I ordered the day before Black Friday not knowing there would be a sale. I commented that I had done this on one of your Facebook posts and did not get a reply. It was a big order as well. So discount would of been appreciated.”

Helpful Report

Posted 7 years ago

Dear Natalie, Thank you for your post - I am glad you like the product. It is frustrating when this happens with Black Friday sales. Please kindly get in touch with me on our email at hello@cableandcotton.com with your order number and I can respond to your query directly. Yours sincerely, Kate

Posted 7 years ago

“Great product and customer service, only thing preventing a 5 star was the delay in shipping the lights. We'd left it a little late to order the lights and so selected the express delivery. There was a problem with availability of some of the colours which caused a delay, we weren't notified of the delay and this caused a little angst in getting the lights delivered in time. Kate was able to change the shipping address and we got the lights with a day to spare. Good result in the end but a little better comms from Cable and Cotton could have avoided the issue entirely”

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Posted 7 years ago

Thank you so much for your post and constructive feedback, which we really appreciate. I am very sorry you were not notified of the delay on your order especially given that you also paid for express postage. I am however delighted that the lights did get to you in time - and apologise again for the delay. Yours sincerely, Kate

Posted 7 years ago

“The lights are beautiful and get great comments from everyone admiring them. Just a shame that the led version came out just after as would have preferred them.”

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Posted 7 years ago

Hi Steven, Thanks for the feedback and glad you like the cotton ball fairy lights. I guess the introduction of the LED lights was always going to be just after some people had bought the originals. Sorry this was you in this case. If you'd like to get in touch with Kate on hello@cableandcotton.com, as an existing customer, she will be able to offer you a discount on a new string of LEDs and you can swap over your current ball lampshades. All the best - Anthony

Posted 7 years ago

“Love the lights!”

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Posted 7 years ago

“I like the product, but I was expecting them to be ready to use. Thank you”

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Posted 7 years ago

Cable and Cotton is rated 4.8 based on 3,330 reviews