Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,416 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my new cable and cotton lights which I bought for my kitchen/family room. My son has requested some for his bedroom when it is redecorated soon as he loves them too.”

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Posted 8 years ago

“This is my second lot of lights and I think the single strand cable rather that the looped cable is so much better. I wish I had a single strand on my first set as the wire trails over my kitchen windowsill!! I am happy with my new set but think I didn't understand what I was doing when I ordered them. I kept hitting the shuffle button until I found the string I liked, thinking they would come ready set up - I didn't realise that all this did was indicate how many of each colour i would receive. Having now received them i am a bit disappointed with my choices as some of the colours seem darker than they did on line. I will perhaps order a few more of the lighter coloured ones and replace some of the darker colours at some time in the future. I have them in my Art Room so I just keep asking people what they think when they attend their classes. I think its just me as everyone else seems to think they are ok - or they are just being polite. haha.”

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Posted 8 years ago

Dear Beverley, Thank you for your interesting post - I am glad that your students like the lights. The shuffling option online shows you what you can achieve with the colours placed in different positions; we do not have the resources to then make them up like this for each customer. The colours you see online are based on photos of the balls 'in real life' so we can try to get them as accurate as possible. Perhaps a few lighter ones will work in your cable by breaking up the darker colours. I am glad it can at least be a talking point in your Art class! Yours warmly, Kate

Posted 8 years ago

“Once I'd taken time to assemble my set of lights I found them gorgeous and of very good quality. Would recommend to friends! The only downfall for me would be when ordering a custom colour set you can't then save the order you chose to have your colours and then you have no colour guide to work from when you receive them.”

Helpful Report

Posted 8 years ago

Dear Anon, Thank you for your post; it is a good point you make and I do advise people who contact us directly that if you take a screenshot of the shuffled colours as you like them, you can then place them on the cable in that way. I do hope you managed to find a way that suits your colour scheme and that you like the lights now they are up. Yours warmly, Kate

Posted 8 years ago

“I recently bought a second set of lights. The colours are great and they have the added advantage of now having the LED bulbs (my first set hasn't). Excellent service and bonus discounted price. Thank you Cable and Cotton!”

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Posted 8 years ago

“Friendly service, quick response, great quality service and great quality product!”

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Posted 8 years ago

“I love, love Cable & Cotton lights....x”

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Posted 8 years ago

“Gorgeous colours and what a selection to choose from! I bought 4 sets, 1 for me and 3 as gifts and they are absolutely perfect. Will be in Brighton next weekend so will try and call in to see you!”

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Posted 8 years ago

“Love this company - a great wee product and very good service”

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Posted 8 years ago

“Fantastic product, easily to use and fits my cotton balls from bought from a shop in Barcelona. Postage a little slow, but not the end of the world!”

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Posted 8 years ago

Dear Naomi, Thank you so much of your post - I am glad the balls fit your cable from Spain! I am sorry there was a delay - we had a very successful promotion on when you ordered which slowed progress somewhat! Yours warmly, Kate

Posted 8 years ago

“These lights are just beautiful. I’m delighted and anyone that comes into my house, just can’t stop complimenting them. Worth the investment”

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Posted 8 years ago

“Great lights”

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Posted 8 years ago

“I bought these for my daughter, who has a fondness for fairy lights. Your product is charming- everything arrived in good order! Thank you!”

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Posted 8 years ago

“They are lovely but I hadn't expected self assembly. Probably done to give the buyer the creative freedom to choose? Personally I would have preferred if they had come ready assembled with the option to make changes if I wished;”

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Posted 8 years ago

Dear Tim, Thank you for your post yes you are right - this does give people the option to personalise the cables themselves. It is easier to get the balls onto the LED discs than off them, so we do not attach them for our customers. I do hope you enjoy your light set. Yours warmly, Kate

Posted 8 years ago

“Love these lights”

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Posted 8 years ago

“We are very pleased with our new LED cable which is a replacement for an old cable. Our daughter’s pastel shades look lovely in her bedroom once more. Thank you for your super great customer service. 👍🏻”

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Posted 8 years ago

“Great product. Great choice of colours. Unfortunately there is an issue with their server regards aol. I never recieve a email confirmation & have to ring the shop to confirm. However Kate and all the staff are super helpful & efficient & friendly. This issue has not put me off the company. I have 4 sets now & love the new LED’s they are so much better being on one string & not the older we look. And brighter. Would & do highly recommend Cable & Cotton & will continue to purchase from the web site and plan to replace my old loop lights with new LED strings.”

Helpful Report

Posted 8 years ago

Dear Jane, What a lovely post - thank you so much for taking the time to write it. I am so sorry about the ongoing issue with aol - I hope one day it is resolved; until then please keep ringing/emailing us at customer service. Please also be aware that the shop closed its doors for good at the end of last year (the lease ran out) so it is now an office, open mornings Monday to Friday. Otherwise you can email me on hello@cableandcotton.com I am so glad you continue to order from us in good faith and that you love the new LEDs - so do we! Yours warmly, Kate

Posted 8 years ago

“I absolutely love Cable and Cotton lights. I bought some at Christmas and have now bought some more for my house in France. Would highly recommend.”

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Posted 8 years ago

“My 3nd set of lights but first LED’s I’m going to buy more they look fantastic, they are fantastic and give of just the right amount of light. ❤️”

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Posted 8 years ago

“My daughter loved her gift, the Rainbow colours lights up her room beautifully!”

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Posted 8 years ago

“I feel that the postage was rather excessive for a small packet of bulbs”

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Posted 8 years ago

Dear Anon, Thank you for your post; I am sorry for the p&p costs (which are charged to us by the warehouse for pick, pack and post). We have therefore lowered the price of the bulbs accordingly to compensate for this. If you would like to contact me on hello@cableandcotton.com I can see what you paid and refund you accordingly of appropriate. Yours sincerely, Kate

Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,416 reviews