Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,428 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

Write Your review

Tell us how Cable and Cotton made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cable and Cotton 5 star review on 18th January 2026

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely product,beautifully packaged and delivered quickly with good communication”

Helpful Report

Posted 8 years ago

“Great product and quick service!”

Helpful Report

Posted 8 years ago

“Beautiful lights, beautifully packaged and easy to assemble. Very happy!”

Helpful Report

Posted 8 years ago

“I don't think it's clear enough on your site that you are going to have to thread the lights onto the balls yourself. Barely any of mine had a cut long enough so I spent over an hour carefully cutting and threading. For £35 I'd expect this to be done at your end. One of them was such a struggle I ended up denting the ball so am left one short. I wouldn't recommend as don't think this is good value for money.”

Helpful Report

Posted 8 years ago

Dear Rachel, Thank you for your post and feedback - I am sorry you did not expect to have to place the balls onto the cable yourself. Due to the high volume of orders and the fact that most customers like to customise their cables themselves, we do not thread the cables before sending the light sets out. I do understand that sometimes, due to the handmade nature of the product, a ball can get dented in the process if the split is not wide enough; please email me at hello@cableandcotton.com and I will of course send you out a replacement ball as I do not want you to be one ball short. Yours sincerely, Kate

Posted 8 years ago

“Very pleased with the lights as they were exactly what I had been looking for to decorate our conservatory for a family party. They are very attractive and well made.However hadn't bargained for the self assembly aspect.”

Helpful Report

Posted 8 years ago

“Very happy with my lights thank you so much.”

Helpful Report

Posted 8 years ago

“The turquoise, pebble grey and bright yellow lights really look stunning in our bedroom both on and off! The service was excellent and the lights arrived promptly.”

Helpful Report

Posted 8 years ago

“I have been wanting some of your lovely lights for ages, since seeing my sisters set...having a set (primrose) that match my bedroom on a special offer made me jump, and I LOVE them!! Fairly simple to assemble (although I broke a nail lol) the glow they provide is delightful!!!”

Helpful Report

Posted 8 years ago

Dear Miriam, I am delighted you like Primrose - it is such a pretty set! I am sorry you broke a nail assembling the lights though - but bet they look fabulous... Thank you for your lovely feedback. Yours warmly, Kate

Posted 8 years ago

“I'm very happy with the product, great quality, easy to assemble and looks really pretty either lit or unlit:))”

Helpful Report

Posted 8 years ago

“I love your fairy lights. I have 3 sets of my own and have gifted them to at least 4 of my friends, and they are always really well received. One friend put it perfectly..."I didn't realise I needed them in my life until I had received them". The only thing I would say that could be improved is the delivery times but this is by no means a big issue...just some honest feedback from someone who does a fair bit of online shopping! I appreciate that you can opt for express delivery but I have found that when having standard delivery I've ever received an order earlier than 4 or 5 days after ordering (which I understand is within the stated time frame but it would be nice to get them a little sooner). Looking at the email trails it takes you around 2 full days to process an order before it is shipped. Hopefully this just means that you are super busy and getting so many orders that you cannot deal with them any quicker ;-)”

Helpful Report

Posted 8 years ago

Dear Ellen, Thank you so much for your thoughtful and well-considered post. We do take on board all feedback. To explain regarding the time/s it takes to send out orders, we do not have any of the sets ready made so each time someone places an order it is custom made. Given that there are over 50 colours and so many combinations, this takes more time than say sending a dress or book out, hence the time frame we allow especially when busy. Our warehouse is not open at weekends, to give staff well-deserved time off so we operate weekdays only. I am glad that your have not received any orders too late, and am delighted you have continued to order with us for yourself and your friends too. Yours warmly, Kate

Posted 8 years ago

“Great products, fast delivery. Friendly and professional company. Highly recommend.”

Helpful Report

Posted 8 years ago

“Delivered on time and as described.”

Helpful Report

Posted 8 years ago

“Speedy service for a lovely product.”

Helpful Report

Posted 8 years ago

“So beautiful!!!”

Helpful Report

Posted 8 years ago

“Love the lights 😀. High quality for a great price. Lovely addition to the room.”

Helpful Report

Posted 8 years ago

“Fantastic Customer Service and aftercare from Kate. Great products, highly recommend this company.”

Helpful Report

Posted 8 years ago

Thank you for your lovely post dear Sharon, I am so glad we got it all sorted for you and that you love the product too. Yours warmly, Kate

Posted 8 years ago

“Brightened up our kitchen replacing faded fairy lights - lovely job”

Helpful Report

Posted 8 years ago

“Our second set of lights from Cable and Cotton,very pleased with colours and quality. Much admired already by visitors”

Helpful Report

Posted 8 years ago

Dear Richard, Thank you so much for sharing the photo of your lights - it is always so nice to see them in situ! Enjoy... Yours warmly, Kate

Posted 8 years ago

“product was 5* quality, packaged well and looks lovely, makes a lovely addition to the room, Would highly recommend to anyone”

Helpful Report

Posted 8 years ago

“Love my lights from Cable and Cotton”

Helpful Report

Posted 8 years ago

Cable and Cotton is rated 4.8 based on 3,428 reviews