Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,330 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 25th July 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Positives - beautiful end product - LEDs last forever and stay bright - love that you can buy replacement shades! Improving points - putting shades on is fiddly - Postage is expensive especially if only buying replacement shades”

Helpful Report

Posted 4 years ago

“Item not for me. Person receiving gift specified what she wanted and was pleased with previous set of lights, so choose these as a replacement.”

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Posted 4 years ago

“The lights arrived the next day and they’re absolutely lovely! Can’t recommend enough”

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Posted 4 years ago

“I was delighted to receive my order colours were as discribed and shown it looks beautiful on my fireplace Delivery was also prompt in these difficult time I was so excited to receive my order”

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Posted 4 years ago

“Excellent coloured cotton ball lights. Price a bit steep considering self assembly is involved”

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Posted 4 years ago

“Amazing lights for all year round.”

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Posted 4 years ago

“The lights were easy to assemble and look lovely. The colour descriptions are more accurate than the colour chart so one of the colours is not really what I wanted. Nonetheless,a nicely made product with a good range of choice.”

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Posted 4 years ago

“I didn't get an order confirmation sent to me but apart from that, all good! I got a notification once shipped and it arrived fairly quick. A confirmation would've been great but not a major issue”

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Posted 4 years ago

“The LED lights and accessories are great. Somewhat disappointed at the length of time between ordering and despatch. The only way I knew that this wouldn't be the 2-3 days indicated at point of ordering, was a chance glance at the website over a week after ordering, where I saw a despatch date for sets of 20 lights.”

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Posted 4 years ago

“Was very pleased with my order but didn't know that it needed assembling. I bought it as a gift and am now unsure whether to make it first before giving it”

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Posted 4 years ago

“Bought as a present so not sure how they will look but very optimistic.”

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Posted 4 years ago

“Great customer service offering a uniquely delightful product”

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Posted 5 years ago

“My lights arrived today . The box was damaged and some of the balls were squashed. My husband managed to sort them out thankfully. He did say they box was very flimsy and the balls were just rolling about when he opened them . ( I was at work so did not see them) However they are beautiful and look amazing. Just think the packaging needs to be looked at.”

Cable and Cotton 4 star review on 27th April 2020

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Posted 5 years ago

“I might be wrong here and if I am then sorry, and then five stars, but I had a vid of the lights I sent and to me it looked like some of the balls were of a pinky color. As it was for a baby boy I specifically chose blues, white and grey. Otherwise service fab, thank you Susanna”

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Posted 5 years ago

“It arrived on time and my bro loved them 👍🏼”

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Posted 5 years ago

“Gorgeous colours!”

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Posted 5 years ago

“The lights arrived safely packed in a cardboard box and inside a big plastic bag. Was that really essential? Good to manage with less plastic I think! They are the second batch of lights I have had from you and I had been wondering where I could put some more. They look really lovely, the colours are delightful and even better when lit. Hey are exactly what I wanted for the position they are in.”

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Posted 5 years ago

“just great service”

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Posted 5 years ago

“Great product and simple to set up”

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Posted 5 years ago

“Really quick delivery, very well packed, lovely plum coloured balls, only small improvement would be the web site which was a little confusing and, with this in mind was unsure if replacement bulbs would fit my old string of lights that I put up for Christmas each year.”

Helpful Report

Posted 5 years ago

Cable and Cotton is rated 4.8 based on 3,330 reviews