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Abbott Lyon Reviews

4.2 Rating 8,126 Reviews

77 %

of reviewers recommend Abbott Lyon

Company Reviews

Product Reviews

4.2

Based on 8,126 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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2095

Anonymous

Anonymous // 01/01/2019

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“Faultless customer service!!!!! I contacted them about a bracelet that I’d bought and they agreed to replace and then offer a full refund as it wasn’t quite what we expected! Highly recommend using this company!!”

“Excellent service as always”

“Poor service. Placed an order and sent an email 8 minutes after, and contacted the help team at 8.30am the morning after placing the order to say i’d made a mistake and needed to cancel, to be told i’ll need to accept the order and ‘try to return’. Basically once they have your money, thats it.”

Hi Rachel, Thank you for taking the time to leave us a review & we're sorry to hear that we were unable to assist you with cancelling your order. In order for us to ensure that we get orders out as quickly as possible, you are not able to cancel an order or make any changes at all once it has been placed. This is stated in our Terms & Conditions, but we're sorry for any disappointment that this may have caused. You are able to return any non-personalised items within 100 days of the date of delivery of your order. You can find more information about our returns policy on our website. Kind Regards, Abbott Lyon Support

“I bought 2 custom necklaces, upon arrival I noticed that one of the custom necklaces had the wrong charm. I immediately proceeded to call customer service and they were so helpful and friendly. Abbott instantly sent me another necklace with the accurate charm and I can't thank them enough..The necklace is beautiful, well done, the name plate is strong not dainty. Absolutely gorgeous... Thank you ABBOTT LYNN, I will definitely recommend to friends and Family.”

“Amazing company and great customer service”

“Beautiful but keeps coming loose! Disappointed 😞”

“I had bought the silver bangle with my birthday money :) I’m absolutely in love with this piece of jewellery! Thank you so much for the quick delivery and I will be most definitely be ordering again in the near future”

“The necklace sent was fab 😍and also the box it came in, overall presentation I couldn’t fault, would definitely recommend.”

“Very happy with the purchase I bought a bracelet for a friend like a birthday gift she loved . Wanted to thank the brand for the free present they sent definitely going to buy again from this brand”

“Really disappointed with this piece. I ordered a bracelet with my initial on. It has arrived and the pearlescent backing is scratched and not set in the frame straight. It’s really disappointing as it makes it look cheap. The clasp is also very stiff and I struggle to loosen and tighten it without feeling like I’m going to snap the bracelet”

“After taking my bag from the dust bag to use for the summer I have found that one of my letter pendants is missing, it was 3 x LLL. The bag itself is still in great condition, so I reached it to CS to ask if I could purchase a new L to replace the one that was missing.f All i received was an email back with a copy & paste version of the warranty overview & a suggestion that I kindly purchased another BAG! Unbelievably patronising & unhelpful!”

“Haven’t even had my order yet and they didn’t add the customisations on. Only found this out on my confirmation email. I messaged them the same day I placed the order and no reply. Messaged them again and they won’t amend or cancel the order. Expensive and they messed up and won’t help. Extremely dissatisfied and won’t order again”

“I’ve bought a few items recently. The bracelet which can be personalised. It’s great quality and looks lovely on the wrist. The only thing I’d change would be the squares at the end as when you’re writing they can dig in. I mean does that stop me wearing it? No, but if I had to pick something. I originally bought for a friend and then ended up purchasing for myself as I just loved it! I did utilise the chat service which was great and they respond very quickly. I would say within a few minutes. As I had a question regarding my order. Great service from start to finish. I’ve also just bought the fidget ring in silver. LOVE and true to size which I was worrying about initially. Great quality and goes very nicely with my day to day jewellery. I’d certainly purchase more. It’s expensive however the quality is great. Quality over quantity in my opinion.”

“Excellent service and beautiful packaging. I bought clover earrings and matching bracelets for my daughter and I and I’m delighted with both. Would recommend”

“Bought from my husband the named necklace with birth stone & beautiful ball chain .Its gorgeous i will cherish my beautiful gift 🎁”

“Beautiful but don't last, had a bracelet with clover brake only had less than a month. I had earrings break less than a week and when the order can first time I had a missing neckless too. Had a birth stone neckless brake the stone came out with in 3 days! I don't wear my jewellery every day either. Spent over £300 not worth it. Sorry being honest pandora is better.”

“i bought a necklace and it had lost gems and tangled, because it was still in warranty they replaced straight away just with photo proof. just want to say great service and efficiency :)”

“My necklace has broken and been replaced twice and now it’s broken again. Waste of money”

Thankyou for taking the time to leave us a review & we're so sorry to hear about this! We will be sure to pass your feedback on to our product team for review 🧡

“Great service, have bought jewellery more than once as quality and customer service so good”

“Amazing watch, simply gorgeous, brilliant customer service. Will shop again xx”

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Abbott Lyon is rated 4.2 based on 8,126 reviews