Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.44

4.4 Rating 22,125 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 9th May 2026

2841

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there was an option for zero stars I would have picked that. We had a birthday at work and we all chipped in to buy a bracelet which cost £62.00 - it didn't fit so I sent it back and ordered a new smaller one. However Abbott Lyon didn't refund the £62.00 - they had agreed an amount of £62 - online credit which i didn't need. They refunded me £34 !!! which means I am £28.00 out of pocket - this was a gift for someone at work and seems very unfair. I raised this twice and they refused to give me the whole amount back. Would never use this company again”

Helpful Report

We’re sorry to hear you were disappointed with your experience. After reviewing your order, we can confirm the refund amount issued was correct based on the amount originally paid after your discount code was applied. The original bracelet was purchased using the WEL15 discount code, so the refund issued (£34.07) reflects the amount paid for the item minus the returns shipping fee. Your replacement bracelet was a different style at a higher price point, which is why the totals differ. We appreciate your feedback and understand this may have caused confusion.

“Bracelet broken and could only have a one that didn't match my necklace as a replacement. New one came and extremely small. Won't be purchasing again. Poor Service and quality.”

Helpful Report

“Awful never received order, when I got in contact with customer service, they said they would resend, never got that order either. Did eventually refund my money.”

Helpful Report

“I have made two orders with Abbott Lyon with long delays and delivery. My last order was made in February. It is now May. The order was lost twice and now delayed in being made. They have terrible service for international customers. Do not buy from them if you live overseas and not in the UK!”

Helpful Report

“Worst purchase ever! After numerous emails I final got what I spend over £160 on! First package contained just two gift bags and then I had to send numerous emails to actually get the jewellery I had ordered! I wouldn’t say the jewellery is worth the money either!!”

Helpful Report

I'm so sorry to hear that this happened! We're pleased to hear that the team were able to get this sorted for you and we'll take on this feedback to our team.

“I’m really disappointed with my experience ordering from Abbott Lyon. I placed an order for a custom silver necklace intended as a gift for a specific date (next Friday). Only after ordering did I realise the estimated delivery time was over 8 weeks, which feels excessive for a large company, especially outside of peak periods. I contacted customer service immediately to see if the order could be expedited, but was told this wasn’t possible. Unfortunately, my request was then closed without any further discussion or attempt to offer a solution. What’s most frustrating is the lack of flexibility or customer care. Even if the timeframe couldn’t be changed, I would have expected more willingness to help or explore options. As it stands, the item will arrive far too late for its intended purpose, which defeats the point of the purchase. Based on this experience, I won’t be ordering again and wouldn’t recommend if you’re working to a specific timeframe. Make sure you double check delivery estimates very carefully before purchasing”

Helpful Report

Thank you for your feedback - we’re really sorry to hear about your experience. Our current lead times for custom pieces are a little longer than usual due to additional quality checks we’ve introduced to ensure every item meets our highest standards. We completely understand how disappointing this is when ordering for a specific date. We’re also sorry to hear you felt your enquiry wasn’t handled as helpfully as it could have been and we’ll be sure to share this feedback with our team. We truly appreciate your patience and understanding, and we’re confident your piece will be worth the wait. If there’s anything further we can support with, please don’t hesitate to reach out.

“Been waiting for the item. Never received”

Helpful Report

Thanks so much for taking the time to review! I can see that your order may be being returned due to the Customs Fees not being paid - please do reach out to our team at hello.us@abbottlyon.com and we'll get this sorted for you ASAP!

“I order a necklace and bracelet received two necklaces. I sent an email 10 minutes after delivery and still received no reply”

Helpful Report

I'm so sorry to hear that this happened! I can see that the team have been in touch to offer a replacement but are awaiting a reply from yourself about this. We hope to hear back from you soon so that we can get this sorted for you!

“I am beyond disappointed with this company and their so-called “customer service.” I ordered a name necklace for €109 and what followed was nothing short of a frustrating, costly ordeal. The first necklace arrived faulty, and I was forced to pay €16 out of my own pocket just to return it — something no customer should have to do when the product is defective. When the replacement arrived, unbelievably, it was faulty *again*. At that point, any reasonable company would take full responsibility and issue a complete refund. Instead, I was offered either a partial refund or a credit note that didn’t even match what I originally paid. To make matters worse, they could not guarantee that a third replacement wouldn’t also be faulty — which says everything about their quality control. In the end, I’ve been left with a necklace that spells the wrong name, and I’m out around €60 for the privilege. Offering me just €62 back after all of this is frankly insulting. This experience has been a complete waste of time and money. Poor product quality, worse customer service, and zero accountability. I would strongly advise anyone considering ordering from this company to think twice.”

Helpful Report

We're truly sorry for the experience you had - this fell below the standard we hold ourselves to, and we completely understand your frustration. We can see our team has now issued a refund, and we hope this goes some way towards resolving things. We're sorry it took this long to get there!

“Sadly the bar on this Confetti Bangle comes undone and in the process I lost the 3 charms also purchased. This happened twice. Customer services were great at sending a replacement. However, 3 days of wearing the 2nd, the same happened again. Personally I would not purchase this item again nor recommend it to anyone”

Helpful Report

I'm so sorry that this happened to you twice, Louise! This is absolutely not what we would expect and we are looking into this with our team. In the meantime, please don't hesitate to reach back out to us at hello@abbottlyon.com where we'll be on hand to help you with this!

“Ordered my partner a necklace with our son’s name on it. Took a little while to come. Packaging was lovely and it looked really good. She used it the first time yesterday, then this morning she noticed it was on the floor. It had come off without her even knowing. The chain had snapped where it meets the named pendant. Really really disappointed. So many good reviews which must mean we’re just unlucky. But either way it’s still not good for something pretty expensive. What I would say is, I’ve already resolved the issue in a way. The AI live chat gave me a refund of store credit for the full amount in 5 minutes. Which is really good but also doesn’t really fix the issue itself. Wary to re order from them again but I’ll have to to use the money. Also tried to upload photos of the broken necklace but kept coming up with an error every time”

Helpful Report

Thanks so much for taking the time to review, and we're so sorry to hear about your experience. This isn’t the experience we want for our customers, and we completely understand your concerns. We’re really glad our team could step in quickly to help - We’ll be sure to pass this on internally!

“Giving one star is even being too generous. Ordered a watch and still did not receive it, won’t be purchasing from them again.”

Helpful Report

We’re really sorry to hear this, Nicole! As this was a US order, the parcel will be returned to us when customs fees weren’t paid at delivery. We completely understand how frustrating this is and how disappointing it must be to not receive your order. Please do reach out to our customer care team if you’d like further help - we’d be happy to look into this for you and discuss next steps

“Poor quality and no accountability. I’ve had the same Abbott Lyon jewellery item fail three times — including a replacement that lasted just 9 months. Despite this clear pattern, the company refused any resolution and hid behind warranty terms and “reasonable lifespan” arguments. This isn’t a one-off issue — it’s a repeat durability problem. The product simply doesn’t last. Customer service was polite but ultimately ineffective, and the case was closed without a fair outcome. I wouldn’t recommend based on product quality or how issues are handled.”

Helpful Report

Thanks so much for taking the time to review! We understand your concerns regarding durability and the experience you’ve had across multiple instances. Our Customer Service Management Team have been in touch to assist you with this. Thank you again for your feedback - it’s been noted and shared with the wider team 🧡

“I have yet to receive my item! Im very disappointed in the lack of communication and customer service! I have no solution as yet nor do I have my item! Not been offered refund or anything in way of compensation!”

Helpful Report

We’re really sorry to hear this, Jennifer! We completely understand your frustration with the delay and communication around your order. As the original item was unfortunately lost in transit, our team has already arranged for a replacement to be made for you. We appreciate your patience while this is being sorted and thank you for sharing your feedback and it’s been passed on to the team

“Ordered my necklace a week before Mother’s Day and ur still hasn’t arrived”

Helpful Report

I'm so sorry to hear this, Jolene! The tracking shows this was delivered on the 18th, unfortunately just after Mother's Day but we hope this has been received safely! Don't hesitate to reach out to our team if we may be able to assist with anything at all

“Very over priced”

Helpful Report

Thanks for your feedback - we appreciate your thoughts and will take them on board! If we may be able to assist with anything else at all, please don't hesitate to reach out to our team!

“They never sent my order! Fraud”

Helpful Report

Hi Heather, we’re sorry for any concern caused! Your order has been shipped and is on its way to the US. Customs payment was received on 22nd March, and the parcel is currently in transit. If you need any further assistance, please contact our team at hello.us@abbottlyon.com and we’ll be happy to help.

“My necklace is beautiful but the issue i had with customer service took the shine off it to be honest”

Helpful Report

“I ordered an item from AL. Was very excited about it. Shipping was paid on the front end with the order. Once it was shipped and in customs I received a notification another payment of $69 was required in order for it to be released from US Customs. This should really be disclosed on the front end prior to ordering especially when in store credits are the only option.”

Helpful Report

“Was meant to come on Monday but this company likes to use evri so it either won't come or will take 2 weeks extra to get here won't order again now knowing they use evri”

Helpful Report

We’re really sorry your delivery didn’t arrive as expected. While we use Evri for shipping, we completely understand your frustration and appreciate your feedback.

Abbott Lyon is rated 4.4 based on 22,125 reviews