Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.47

4.5 Rating 18,397 Reviews

86 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 7th December 2025

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Abbott Lyon 5 star review on 6th December 2025

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2778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. Had offers on site, went to use them, then they wouldn't accept it, tried to cancel an order, also wouldn't allow it. Never again”

Helpful Report

“I saw on Stacey Solomon Instagram her advertising personalised necklaces and bracelets so after losing my grandad this year I thought I'd get his writing put on a bracelet. But I was absolutely gutted when my bracelet arrived and you could hardly see the writing it was that small. You'd think they'd send you a preview of the personalised jewellery before they send it out to make sure you are happy with it.”

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“Have not received my order yet!!!”

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“No resolution was offered to me. I placed an order on 22/11/2025, which still has t arrived. I was told I would receive an update via email as the chat was abruptly ended. An update would be useful.”

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“I never received the letter A with the chain”

Helpful Report

We understanding how frustrating this must be, your order is currently with Irish customs, and this stage, as its manual, can take a little longer than expected. Thank you for your patience while it clears and continues on to you.

“customer service is awful.”

Helpful Report

We're sorry to hear your experience didn't feel positive - we really do appreciate you sharing this. We'd love the chance to put things right, so if there's anything more you need, our team is here to help.

“An absolute joke, Haven’t received it still and your asking for a review?”

Helpful Report

Sorry for any frustration caused, we can see your package is with the courier and should be with you shortly. If you need anything please do reach out to our team.

“Ordered over 2 weeks ago for a grieving friend whom lost her mother Chased order very unhelpful nothing to say when I will receive Still waiting Won’t be using this company again”

Helpful Report

We completely understand how upsetting this delay must have been, especially given the circumstances. Our team has been in touch and arranged a replacement order for you, which will be with you very soon. Thank you for your patience while we work to put this right.

“I haven't received the parcel yet. Getting worried now. I hope it arrives soon. Ciaran”

Helpful Report

Thank you for reaching out Ciaran - I understand this must be worrying for you. It looks like your parcel is being held at Irish customs, this is a manual process so can take a little longer than expected. We're sure it will be on its way to you ASAP!

“never got my order… need to contact customer service but can’t locate a number”

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“Ver disappointed with this company, received a pair of earrings that weren’t matching. I’m having trouble trying to send them back as I’m housebound. I would never use this company again and i will be reporting them”

Helpful Report

Thank you for sharing your feedback Eileen - we're really sorry to hear the earrings weren't quite what you hoped for. I can see our team have reached out to you with a solution and will continue to support you directly.

“Still haven’t received my order that I paid for on the 11-11-25”

Helpful Report

So sorry to hear this Trevor - your parcel is currently with Irish customs. This part is a manual process and can take a little time. We appreciate your patience whilst it makes its way through. We're sure it will be with you ASAP!

“Haven't received my item yet so not sure why you sure sending me this??”

Helpful Report

Sorry to hear you have been invited to review before receiving your item. We will look into this and feedback to the right team. Apologies for any inconvenience.

“This is the second request I have been sent to review Abbott Lynon however very frustratingly have not yet recieved my order made on 1-Dec for delivery 'between 5th December and 8th December'. Evri said they would deliver on 6-Dec however it never came. Evri contacted me and said 'your parcel(s) are still due for delivery today' but it never came I contacted Abbott Lyon customer service on 8-Dec and was told a response would be in 48 hours. The order has still not arrived and I've since been sent 2 emails asking to provide a review so have no choice other than to write about this negative experience.”

Helpful Report

Thank you for sharing this James, we understand how frustrating it's been. We can see the courier wasn't able to deliver due to an issue with the address, we have updated this with the courier as per confirmation from yourself. Thank you for your feedback on the invite to review, I will share that back with the team.

“I have not received my order yet”

Helpful Report

So sorry to hear this Bernadette, it looks like your order is held up, it's currently with Irish customs for clearance. This part can sometimes take a little longer as its a manual process. Thank you for bearing with us while it makes its way through.

“I did not get the delivery...please help”

Helpful Report

So sorry to hear this Margaret, it looks like your parcel is at customs in Ireland. This is a manual process and can take a bit of time to process. Thank you for your patience - it should begin moving again soon, and our team is here to support you.

“I have not received my order and I’ve tried several times to contact you in different ways. My order is needed this week for a birthday present and I am unable to chase it or get a response from anyone or to be updated if I will receive it or not!!”

Helpful Report

We understand how important it was to receive your order in time as it was for a special occasion, the delay with the courier is frustrating. Our team have created a replacement for you, which will be on it's way to you ASAP!

“My parcel was not delivered as I was now told it was lost by the courier. I now will not have time to reorder for Christmas”

Helpful Report

We completely understand how disappointing this must be Mary, especially so close to Christmas. Our team have raised and investigation with the courier, and we'll continue supporting you directly while we work to resolve this.

“Ring size to small even tho I am the size I ordered ,and I have returned the ring today . The names on the ring you couldn’t see the ring advertised shows the engraving much larger than received .very disappointed .”

Helpful Report

We're sorry to hear the ring wasn't quite right for you, this must be very disappointing, especially with a personalised piece. Thank you for sharing your feedback with us, our team are here to support with next steps.

“I have not received my chain with names and no reply no one to contact or reply back to me”

Helpful Report

Lisa, I can understand how frustrating the wait must be. Your order is currently with customs for clearance, which can take a little time. Thank you for your patience - it should begin moving again soon, and our team is here if you need anything in the meantime.

Abbott Lyon is rated 4.5 based on 18,397 reviews