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Abbott Lyon Reviews

4.2 Rating 8,124 Reviews

77 %

of reviewers recommend Abbott Lyon

Company Reviews

Product Reviews

4.2

Based on 8,124 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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2095

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service. Placed an order and sent an email 8 minutes after, and contacted the help team at 8.30am the morning after placing the order to say i’d made a mistake and needed to cancel, to be told i’ll need to accept the order and ‘try to return’. Basically once they have your money, thats it.”

“After taking my bag from the dust bag to use for the summer I have found that one of my letter pendants is missing, it was 3 x LLL. The bag itself is still in great condition, so I reached it to CS to ask if I could purchase a new L to replace the one that was missing.f All i received was an email back with a copy & paste version of the warranty overview & a suggestion that I kindly purchased another BAG! Unbelievably patronising & unhelpful!”

“Haven’t even had my order yet and they didn’t add the customisations on. Only found this out on my confirmation email. I messaged them the same day I placed the order and no reply. Messaged them again and they won’t amend or cancel the order. Expensive and they messed up and won’t help. Extremely dissatisfied and won’t order again”

“Beautiful but don't last, had a bracelet with clover brake only had less than a month. I had earrings break less than a week and when the order can first time I had a missing neckless too. Had a birth stone neckless brake the stone came out with in 3 days! I don't wear my jewellery every day either. Spent over £300 not worth it. Sorry being honest pandora is better.”

“My necklace has broken and been replaced twice and now it’s broken again. Waste of money”

Thankyou for taking the time to leave us a review & we're so sorry to hear about this! We will be sure to pass your feedback on to our product team for review 🧡

“For the price I was pretty disappointed. It’s very expensive, cheap feeling, and took about 3 weeks to get here. Would not order again.”

I'm so sorry to hear that your recent order has caused so much disappointment, this certainly isn't what we would expect to hear! If you need any support at all, please don't hesitate to contact our customer service team at help@abbottlyonsupport.com🧡

“Ordered a bracelet for a gift and was very disappointed that it arrived in a paper envelope only. Their website states " All products arrive in luxury sustainable packaging as standard" Therefore I expected a standard gift box. I hardly call a paper envelope luxury. The description is misleading on the website and should be changed. I spoke to customer service who were unhelpful. Unfortunately this is the first and last time shopping with this company.”

“Do not buy from this company- bought a Mothers day gift a week ago. Waited for the dispatch notice. Emailed 3 times. Finally a week later they reply to my email saying it is not in stock- despite me having paid for it and the gift wrap- now I have no Mother’s Day present and no time to replace it as my mum lives in Ireland and I am in Scotland- terrible service- steer clear- I don’t know when they were planning on telling me if I had not emailed- took my money though!!! Small company that has bitten off more than they can chew !”

We're so sorry to hear about this issue with your order, Aisling. This certainly isn't the exceptional level of customer service that we aim to provide, especially as you had placed an order for a very special Mother's Day gift. Please be assured that this feedback has been provided to the relevant terms for urgent review, to ensure that we prevent this from happening again in the future. I can see that our customer service team are currently supporting you with this issue, so please don't hesitate to let them know if you need anything else at all.

“Item looks abit cheap took ages to get here and then they didn’t send the gift wrapping out and claimed I never ordered it even tho adding the gift wrap was the thing that made me order over the threshold to get a free gift! The free gift bracelets are sooo small and rubbish btw Customer service was poor and very gaslighting in their responses. I wouldn’t order again looks cheap and tacky ruined my nieces birthday present and it’s not like this place is cheap either!”

Thankyou for taking the time to leave us your review and we're so sorry to hear that you've had such a disappointing experience with us. I can see from your order that no gift wrap was included, or paid for. I'm afraid I can't see the reason behind this not working, but I'm so sorry for the inconvenience that this has caused you. We have passed this on to the relevant teams to look in to as a matter of urgency. If you need any further help with your order please don't hesitate to let us know.

“False advertising from you At the top of your website you offered a 25% off todays order Code number US132791. During check out I entered that code but when I got my summary page I did not get the 25% discount. I will never order from you again. From reading some of the reviews on this site it seems like you are a hit and miss seller. I’m not the only unhappy customer. It seems that it’s doubtful that I’ll even receive this order. I’m a USA customer.”

I'm so sorry to hear that you were unable to add our discount code to your order! I can see that our customer service team have supported you with cancelling your order. If you need anything further at all, please don't hesitate to reach out via the current email thread.

“I have ordered a bracelet weeks ago nothing has arrived. No commmunication nothing . 70pound spent and nothing .”

Thank you for taking the time to leave us a review & I'm sorry to hear that you haven't yet received your order. If you have ordered from our Name Jewellery collection, your order may take up to 4 weeks to be created and dispatched depending on the date of purchase. Unfortunately, we were unable to locate your order using the limited information available here, but we'd love to help you with this as quickly as possible. In order for us to provide you with a more accurate update please reach out to our customer service team at help@abbottlyonsupport.com with your order details and a member of the team will be in touch.

“I ordered a necklace for my girlfriend. I was assured by the company that it would arrive before Valentine’s Day and I have the proof to back it up. My order DID NOT arrive in the allotted time. Customer service refused to do anything to help me, stating that the statement on their website was an “error.” They purposely put this statement on their site to get as many orders as they could and unfortunately, I fell for their scam. I will not be ordering from this company ever again. I can not trust a company who falsely advertises their products and who makes false promises.”

Hi Elliott, I'm so sorry to hear that your order did not arrive in time for Valentine's Day, I can't imagine how disappointing this must have been for you. I have taken a quick look and can see that you have been in touch with our customer service team and that they have been able to support you with this. Your feedback has also been passed on to all relevant departments to ensure that we can prevent this happening again in the future. Once again, I'm so sorry for the disappointment and inconvenience caused. If you need any further assistance then please feel free to reach back out to our customer service team. Kind regards, Abbott Lyon Support

“My sister bought me a charm for my necklace 29 pounds when it came it was so small can’t even see it on the necklace very disappointed”

“Very poor service. Would recommend never shop here. AWFUL all round.”

“Was bought bracelet as gift, within few weeks snapped, contacted and was given replacement, but exact same thing happened again couple weeks later. Was given another replacement but only worn once as terrified happens again, went to put on yesterday and after lifting out jewl box and putting on snapped again in the most random place. Very poor quality considering it was £90”

“I’ve ordered a couple times from Abbott Lyon and each piece of jewelry I’ve ordered has broken within a couple weeks if not a few days, I’m very disappointed about this and paid quite abit of money. Will definitely not be ordering from here again unless they sort the quality of the product out.”

“Hi…..purchased. Gold watch 8/23 @ $195.00 plus shipping…decided on the Rose Gold instead….ordered it and returned the gold watch. Sent 3 requests along with date July/23 along with tracking # and STILL have not received refund or response. I’m not wealthy……”

“I ordered a necklace in December it was a gold plated chain with a heart. I received a teebar chain. Got in touch with Abbottlyon to explain I received the wrong necklace. They apologised and said they’d send me the necklace I had ordered. So they sent me out a replacement which was another teebar chain. I’m now sending them both back and will never order from them again. It’s been a total nightmare, I don’t even think the original necklace I ordered even exists. How can a reputable company get it wrong twice. Never again.”

“Verry unhappy with the ring”

“Total shits”

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Abbott Lyon is rated 4.2 based on 8,124 reviews