Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,833 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Discounts codes does not work… tried the one on their website and the one for my birthday that they emailed me, both did not work. On the website they say “ you’re qualified for free delivery” not true… not only had me paying $31.00 CA dollars for sending a gift to Canada but the receiver had to pay more than $50.00 upon delivery. Not only that… the say buy one and get one for free or discounted price… not true as well.. tried few times and none worked. Plus there isnt a phone number to call or a real person to chat with on their website.”

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“Still awaiting a refund since 22nd August after 4 attempts at calling Abbott Lyon. They finally sent a ‘your money will be refunded” email 1 week ago and the money showed “pending” for a week however it never cleared and now it has disappeared.”

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“Absolutely shocking. I ordered this around two months ago as a gift for my girlfriend, and after all that waiting it was finally delivered to the wrong house, left outside, and turned up with the packaging crushed, torn and visibly damaged. This wasn’t some cheap throwaway purchase. It was meant to be a special gift, and the condition it arrived in completely ruined the whole experience. What makes it worse is that nobody even handed it over or made sure it reached the correct address. It was simply left outside somebody else’s property and I had to discover it in this state. For a company that presents itself as a premium jewellery brand, this is genuinely embarrassing. The delivery, the condition of the parcel and the overall experience have been absolutely appalling. I have photos showing exactly how it arrived. I would think very carefully before ordering anything important or sentimental from Abbott Lyon if this is the standard of care customers can expect.”

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“Really poor. Bought a product over 2 months ago for a 40th birthday present. Said the product will be ready early October, after questioning the delay I was patient and respectful. I asked for a refund they said they could not proceed. I However I received an email today saying one of the charms that was purchased is now not in stock. I have asked for a refund which is thankfully being processed. Very good at communicated. Would not buy from these guys again, really disappointed.”

Helpful Report

“Bracelet ordered in May. Delivery date keeps getting put back. No communication from customer service with regards this . Communication very lacking. Asked to be sent a different Bracelet and they won't do that.”

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Deborah, we're sorry to read this - and we can see this isn't the first time you've flagged it with us. Being left without updates since May is really disappointing to hear. Please reach out to us at hello@abbottlyon.com so we can take this over directly and get you an answer.

“Not impressed with quality, looked very cheap and felt flimsy. But the customer service was great when asked for refund”

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“I ordered the letter K in Didot font, when it arrived I was very disappointed in the way the letter was engraved, the top part of the K was very faint and it was difficult to see what the letter was meant to be. Just wanted to let others know to make an informed choice. I have ordered two different letters in this font and they have been fine it’s just this one that’s the problem.”

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“This review is for the product rather than customer service which was adequate (I was given store credit). I ordered a tree of life necklace with four stones, two were entirely clear and not visible at all against the gold. They were lighter colours (peridot and aquamarine) but I don’t think that’s an excuse - you could not even tell them apart from each other! Very cheeky to send that through as a necklace considering the price was over £130. I would avoid in future.”

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“AVOID AT ALL COSTS! I would be cautious about ordering from them at the moment, I've purchased a number of items in the past and have been very happy but my most recent order is going to take nearly 12 weeks to arrive (from the moment it was odered), they don't you this when you purchase and they don't tell you this afterwards out of courtesy you have to chase them up.”

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“Delivery for the necklace I ordered on the 18th June is not til August 13th which is 2 weeks after my wife's birthday”

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“Poor quality products. Terrible customer service. Two bracelets purchaed as Christmas presents and within less than 6 months both were unusable. One tarnished and one totally snapped resulting in it being lost. Advertised 5 year warranty is simply a lie and not honoured despite items not being fit for purpose. Customer team do not care and failed to honour the promised replacement under the warranty terms Shop elsewhere with a company that cares as at @abbottlyon happiness is certainly not guaranteed as promised.”

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“My son bought me a bracelet with 5 charms on for Christmas and 3 of the charms have discoloured Very disappointed as I loved it”

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“Not sure whats happened with this company but its some downhill! Early May I ordered 2 bracelets for my friend's joint 40th. 2 weeks later they hadn't arrived so I checked the order - 9th AUGUST delivery date!?! Ive ordered one of these bracelets before (chain with a letter charm and a birthstone charm) and it took a week to arrive, great. Why now is it taking 3 months to get a bracelet delivered? What takes 3 months? I could walk to your manufacturer in China and make it myself during that time! The only time ive seen a 3 month delivery time in my life was for a new car, new cars can be made quicker than you can put a bracelet together. Its ridiculous. I messaged customer services and asked why its now taking so like and all they could say was they have improved their quality checks. What so it takes an extra 11 weeks to check the bracelet looks ok? Ridiculous service. Im annoyed because at the end of May we had a joint weekend away for these 2 friends 40th and we all chipped in for the bracelets and had turn up empty handed. Also before this I ordered 2 gold birthstone rings for me and my friend and within 2 months they have both started to turn cooper and green. Binned. I wont be buying from here again.”

Helpful Report

“I rarely leave negative reviews, but my experience with Abbott Lyon has been incredibly disappointing. I placed an order for a personalised photo locket on 5 June as a birthday gift. Having previously purchased a similar personalised locket from Abbott Lyon last year and received it within approximately two weeks, I had no reason to expect any issues. After coming up to a couple of weeks waiting with no updates, I contacted customer services and was informed that my order may not arrive until October. That is a potential wait of more than four months for a personalised necklace. Had this been made clear at the point of purchase, I would never have placed the order. What I find particularly concerning is that while I am being told my order cannot be fulfilled until October, the same product is currently advertised on the Abbott Lyon website with an estimated delivery date of July. It is difficult to understand how a new customer can apparently receive the same item sooner than someone who placed their order at the beginning of June. The explanation given was that the company is making improvements to its workshop and supply chain. Whilst I appreciate businesses face operational challenges, customers should not be expected to absorb the consequences of internal delays after payment has been taken. A business has a responsibility to provide realistic delivery expectations and fulfil orders within a reasonable timeframe. To make matters worse, when I requested a refund due to the excessive delay, I was informed that because the item is bespoke, a refund would not be offered. Instead, I was offered store credit. If my personalised necklace is in production why is it going to take another 4 months?. I did not purchase store credit; I purchased a gift that was expected within a reasonable timeframe and has still not been delivered. The lack of transparency, the contradictory delivery information, and the refusal to provide a proper resolution have left me with very little confidence in this company. Based on my experience, I would urge anyone considering ordering a personalised item to think very carefully and to take advertised delivery dates with caution. Extremely disappointed.”

Helpful Report

“Really disappointing. Have always used Abbott Lyon and love their jewellery but their customer service is horrendous. Ordered a bracelet for a 50th birthday and it said estimated arrival June. On my email is now says July. Have to wait 8 weeks for the item to arrive when I ordered end of May but if I order the same bracelet now it would only take 3 weeks. When asking them why it was due to ‘behind the scene work they were doing to improve the faults in system’. If you are looking for something special as a gift don’t order from here.”

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“I ordered a necklace from Abbott Lyon and was told there were unforeseen issues with the delivery and that courier had trouble delivering to my address. I then reordered the necklace to a new address and waited 2 months for the delivery. I had to get in touch to then confirm that the item was apparently damaged in transit and would need to wait another 6 weeks for a new one to be delivered. They apparently have no evidence from the courier that it was damaged and all they offered was a refund. I have never had such a negative experience with an online jewellery brand and would not recommend ordering with them as the service was so terrible!”

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“Finally, when the order arrived, it was very nicely packed and delivered with care. However, the order was placed in April and arrived in June. Despite being personalised, this is a ridiculous time to wait for a gift and I was embarrassed that the 21st bithday present for my niece was so late.”

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“Never received it apparently got lost in transit never received a tracking number either”

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“Unfortunately still have not received my order”

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“Ordered a necklace only to find out it would take 5 month to deliver! Told there i could not cancel the item and they would not refund. On pressing them I got a credit note but now my Wife has something she doesnt want for her birthday. Lovely products terrible service!”

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Abbott Lyon is rated 4.5 based on 22,833 reviews