Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.42

4.4 Rating 19,916 Reviews

84 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 30th December 2025

2800

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unreliable. Ordered my package a month ago and still haven’t received it.”

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“Beautiful product , very pleased with purchase”

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“The customer service I received was exceptional after a problem with the courier they went over and above to rectify the situation.”

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“Missed delivery deadline, terrible ai chatbot with incorrect information, poor customer service giving generic scripted responses.”

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“I’ve purchased the tennis bracelet from Abbottlyon and I must say it’s so beautiful high quality bracelet I would recommend it 10/10”

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“Ordered necklace November for a Christmas present. Said it would be with me by 13th Dec. Contacted AL a number of times and was told it would definitely be with me for Christmas. Still not received and its 29th Dec. I received the bag for the necklace on 24th Dec but still no necklace. It has still not been dispatched apparently DPD are waiting for it and have been since 23rd Dec. Again I have contacted and get no response or help at all. I had to go out and buy another present for the person this was for. Absolutely shocking and I will now never order from this company again. I cannot give a review on the item as I still dont have it”

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“Bought the heart locket - photos sorted by Abbott Lyon which means there are no fiddly bits to take care of. A beautiful necklace that my dog 'gave me for Christmas'!!”

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“Excellent”

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“Shocking , asking me for a review when my item has never arrived are you really that silly and now DPD have cancelled the the ticket as you never gave them my parcel . This was promised on three occasions by you in writing as you knew it was for Christmas and I have never received it . You don't reply to emails god knows I've chased you. Now it looks like I have to action against you for a refund . Totally discussing . If I could leave nil I would.”

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“Loving the Abbott Lyon range of jewellery. I've ordered for myself and gifted pieces to friends and family. Their customer service team are really helpful when I had to sort something out of which they dealt with swiftly and professionally. Highly recommend them.”

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“The wife loves her earrings and necklace”

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“Paid for 2 items to be delivered, with guaranteed Christmas delivery, 2 weeks before the 25th. Have since had 4 different updates on when they will be eventually delivered, with the latest being 5th of January. Terrible that these were presents, and are still nowhere to be seen. Shocking service. Will never use again.”

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“I’m so very disappointed - I ordered on 28th November and still haven’t received my order & it’s the 30th December today. I chased & was told it would be sent but DPD still haven’t received the item for delivery. Could & should do so much better.”

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“Customised necklace came for my grandaughter. Its beautiful just perfect for her age, she loves it wants to copy her mummy wearing jewellery. Kept informed throughout production until delivered. Would use again”

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“Abbott Lyon jewellery is my go to! Beautifully made, lovely designs and so many choices! The staff I have spoken to regarding my orders have been very helpful and understanding. Wonderful Team, thank you to you all!”

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“Necklace lovely but could be presented better no outer box sleeve”

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“I've not received my parcel yet im very unhappy with this was a xmas present that I've not been able to.give”

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“I haven't even received my parcel yet. So disappointed”

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“The products are amazing and each piece is made with such care and love. also the customer service and helpfulness is second to none, my piece was delayed, I was kept informed and updated every step of the process. I would definitely recommend and will definitely be coming back for future purchases”

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“Beautifully made jewellery, lovely designs, the perfect gift for any occasion, very classy looking and always getting compliments when wearing a piece.”

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Abbott Lyon is rated 4.4 based on 19,916 reviews