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Abbott Lyon Reviews

4.2 Rating 8,128 Reviews

77 %

of reviewers recommend Abbott Lyon

Company Reviews

Product Reviews

4.2

Based on 8,128 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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2098

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, have bought jewellery more than once as quality and customer service so good”

“Amazing watch, simply gorgeous, brilliant customer service. Will shop again xx”

“For the price I was pretty disappointed. It’s very expensive, cheap feeling, and took about 3 weeks to get here. Would not order again.”

I'm so sorry to hear that your recent order has caused so much disappointment, this certainly isn't what we would expect to hear! If you need any support at all, please don't hesitate to contact our customer service team at help@abbottlyonsupport.com🧡

“Beautiful set , I’ve had so many compliments on the chains”

“Fast delivery and lovely customer service.”

“My husband bought me a beautiful bracelet and my birth stone charm.So happy with the purchase.Also came in a beautiful box.Thants twice my husband has bought from this company would recommend them jewellery is beautiful.Makes a big difference having the jewellery in a beautiful box aswell.Also have read some of the reviews about the jewellery been sent in a envelope.If your paying a lot of money I would expect to see jewellery in a box not in a envelope.Maybe I was just lucky mine came in a box twice don’t think I would be happy.if it didn’t.Shame for some of the customers that got there jewellery in a envelope”

“I have bought twice from Abbott and Lyon and both times my order has been delayed. Everytime both promised a certain delivery spot which was paid for extra. I ordered the 2nd time giving it another go for a Mother’s Day gift guaranteed delivery before the day and it still hasn’t been delivered. There seems to be issues with Evri both times. I had to go out and buy more Mother’s Day gift leaving me out of pocket and frustrated. The jewellery is gorgeous but the delivery is shocking so I can’t rely on them to order again”

“I was kept informed of each stage of the order process and although it took a while to be delivered, I knew exactly where it was in the production process, and understood the time period as both items were personalised. I took advantage of the 2for1 offer which was great - I’m not sure I would have paid full price for the items as they’re not sterling silver. The metal wasn’t as bright as my silver jewellery so looks dull when worn with my silver pieces. I ordered the locket but it is almost impossible to open! I ended up having to use tweezers to open it but I was really scared of scratching the metal. Not ideal as the photos inside are beautiful but I can’t really show anyone.”

“Ordered a bracelet for a gift and was very disappointed that it arrived in a paper envelope only. Their website states " All products arrive in luxury sustainable packaging as standard" Therefore I expected a standard gift box. I hardly call a paper envelope luxury. The description is misleading on the website and should be changed. I spoke to customer service who were unhelpful. Unfortunately this is the first and last time shopping with this company.”

“Absolutely love my bracelet, kept me updated through out from confirmation to making and personalising to dispatch. This is my third purchase. Love there jewellery.”

“Do not buy from this company- bought a Mothers day gift a week ago. Waited for the dispatch notice. Emailed 3 times. Finally a week later they reply to my email saying it is not in stock- despite me having paid for it and the gift wrap- now I have no Mother’s Day present and no time to replace it as my mum lives in Ireland and I am in Scotland- terrible service- steer clear- I don’t know when they were planning on telling me if I had not emailed- took my money though!!! Small company that has bitten off more than they can chew !”

We're so sorry to hear about this issue with your order, Aisling. This certainly isn't the exceptional level of customer service that we aim to provide, especially as you had placed an order for a very special Mother's Day gift. Please be assured that this feedback has been provided to the relevant terms for urgent review, to ensure that we prevent this from happening again in the future. I can see that our customer service team are currently supporting you with this issue, so please don't hesitate to let them know if you need anything else at all.

“Beautiful bracelet, very sturdy, and great value for money, I never take it off and it has, as promised, kept it shine and colour”

“The necklace was a birthday present for my daughter who was very pleased with it”

“Fantastic jewellery at a reasonable price and good quality I would recommend”

“My signature necklace has been exchanged from rose gold which I I was disappointed with, to gold . Abbot Lyon did not after to exchange, but after a few email,s. Very kindly swapped it for me.. I have just recived my new gold one and love it. A BiG THANKYOU A GAIN kind regards Mrs Heather hambleto”

“I have just received my bracelet, it is beautiful and extremely good quality, I ordered it two days ago, the price was very reasonable, the box it came in is lovely and the delivery box was sturdy. I will certainly be using Abbott Lyon again.”

“I ordered some bracelets just before Christmas and was aware they wouldn’t turn up before Christmas. They arrived 2 days before and meant I could surprise my other half on Christmas Day! Great service and turn around!”

“I really love it 😍”

“Item looks abit cheap took ages to get here and then they didn’t send the gift wrapping out and claimed I never ordered it even tho adding the gift wrap was the thing that made me order over the threshold to get a free gift! The free gift bracelets are sooo small and rubbish btw Customer service was poor and very gaslighting in their responses. I wouldn’t order again looks cheap and tacky ruined my nieces birthday present and it’s not like this place is cheap either!”

Thankyou for taking the time to leave us your review and we're so sorry to hear that you've had such a disappointing experience with us. I can see from your order that no gift wrap was included, or paid for. I'm afraid I can't see the reason behind this not working, but I'm so sorry for the inconvenience that this has caused you. We have passed this on to the relevant teams to look in to as a matter of urgency. If you need any further help with your order please don't hesitate to let us know.

“Wouldn’t rec, clasp unsteady”

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Abbott Lyon is rated 4.2 based on 8,128 reviews