Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 19,781 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 29th December 2025

2799

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with service and quality”

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“Once again the bracket for my daughter at Christmas was absolutely amazing and she loved it as well thank you”

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“I have used Abbott Lyon a few times and everytime I’ve been delighted with the product”

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“I ordered an item and paid extra for Christmas delivery on the 10th of December. I got an email on the 22/12 to say they weren’t able to send my order due to poor quality. They then gave me a complimentary voucher to ensure that the person receiving the gift would have something to open on Christmas. That was a nice gesture and I did get another gift. So, thank you for that. I then got an email to say the original order would be delivered no later than the 30th December. Following on with another email to say that’s when it would be dispatched and would arrive by the 2-3rd January. I am a bit disappointed but hopefully it will arrive soon.”

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“I ordered my goods on 1st December for a gift as my best friends mum passed away so this was very special to me..I did get a bit worried as time for nearer time Xmas but I was assured by your fantastic team that I would have the goods and I sure did. I can't thank you enough. I was recommended to you as I wanted something special..by my sister who orders from you. Once again thank you so much and have a lovely new year. If I win the prize I will gift each time to someone who goes above and beyond to help others xx”

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“Loved the customer service. Fast delivery.”

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“Very good customer service”

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“Ordered 2 items on 28th November with a guaranteed delivery date between 20th and 23rd December. 1 item arrived before Christmas, the 2nd item still hasn’t arrived despite a further guarantee of delivery by 23rd December. No response to emails requesting urgent attention to date. Very disappointing.”

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“Lack of communication, scam of a company. Please spend your money elsewhere for gifts.”

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“This is the Third bracelet I’ve bought, all gifts for the most special people in my life, they love them and I do too, hoping to treat myself to one soon, thank you”

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“Unfortunately the first parcel went missing so I had to talk to support who were excellent and re ordered the product. With in three days my parcel was delivered to my home. Excellent.”

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“Lovely jewellery with a great offer”

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“The customer service was absolutely appalling. The same generic message from a script with absolutely no effort to sort my order. Waited over a month and a half for my parcel and found out the same thing happened to two other family members. I was then lied to that my parcel was dispatched with next day delivery and after contacting the delivery service I found out that the parcel was never given to them. A complete disgrace. Having ordered here before, I am so let down by this company and will never shop here again.”

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“Arrived as promised beautiful brackets for my girls thank you so much”

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“Daughters loved their personalised heart locket necklaces.”

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“Stunning jewellery and exactly like I had asked for 👍”

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“After DPD delivered to the wrong property Abbott Lyon responded quickly and efficiently and arranged for a replacement sending out ASAP”

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“I was very disappointed as my daughter went to put her necklace on it broke i have emailed with photo”

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“I am unable to review my purchase due to it not being received yet. It is long overdue. Abbott lyon has chosen a courier (evri) that has not delivered or provided any useful details as to my parcels status. Abbott lyon has failed to provide any information and has only redirected me back to the courier. I will be demanding a full refund.”

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“My order was supposed to be here between 7th-10th December, then was told it would definitely be here before Xmas. Then on the 22nd I got a message off Evri saying they had damaged my parcel and it wouldn’t be delivered. I emailed Abbot Lyon to find out what would be happening but haven’t heard anything off them for a week.”

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Abbott Lyon is rated 4.4 based on 19,781 reviews