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Abbott Lyon Reviews

4.2 Rating 8,126 Reviews

77 %

of reviewers recommend Abbott Lyon

Company Reviews

Product Reviews

4.2

Based on 8,126 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 13th April 2024

2095

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought twice from Abbott and Lyon and both times my order has been delayed. Everytime both promised a certain delivery spot which was paid for extra. I ordered the 2nd time giving it another go for a Mother’s Day gift guaranteed delivery before the day and it still hasn’t been delivered. There seems to be issues with Evri both times. I had to go out and buy more Mother’s Day gift leaving me out of pocket and frustrated. The jewellery is gorgeous but the delivery is shocking so I can’t rely on them to order again”

“I was kept informed of each stage of the order process and although it took a while to be delivered, I knew exactly where it was in the production process, and understood the time period as both items were personalised. I took advantage of the 2for1 offer which was great - I’m not sure I would have paid full price for the items as they’re not sterling silver. The metal wasn’t as bright as my silver jewellery so looks dull when worn with my silver pieces. I ordered the locket but it is almost impossible to open! I ended up having to use tweezers to open it but I was really scared of scratching the metal. Not ideal as the photos inside are beautiful but I can’t really show anyone.”

“Wouldn’t rec, clasp unsteady”

“Ordered 4 rings, 4 necklaces with pendants and a bracelet. The pendants are lovely, the chains however are very cheap looking, unbelievably thin can barely even see one of them around the neck and just waiting to break by the look of them! I’d expect similar quality from a £4.99 kids bracelet or necklace from Claire’s! The adjustable rings are okay, nothing to write home about. I have 5 different birthstones across the pieces I ordered - nothing amethyst looking about February, it’s a muddy brown colour. August and December look the same. Can’t even see the colour to the stone in the Stacey doodle heart ring it’s so teeny tiny! Original got lost by Evri, customer service were very prompt in getting the order re-sent via DPD after a week had passed of order being missing so can’t complain about customer service. Still awaiting one ring that’s custom made. Overall a great concept but poorly executed and looks cheap. Doesn’t look like over £400 worth of jewellery in the slightest.”

“The product is well made and beautiful! Thank you~ HOWEVER, I am from the U.S and I ordered my personalized bag from the bespoke collection early November of 2023. It went through rounds of my package being lost in transit to it finally arriving in the beginning of February of 2024... It took a solid 3 Months to get here! I understand I ordered during the holidays, and there's only so much a company can do about shipment services losing packages because it does happen. Hopefully this hasn't happened to many people because this was my first order from this company.”

“I bought two anklets for my Christmas. If you have small ankles do not buy, the length is far too long & only one hoop to attach. The charms, easily fall off as they aren’t attached. Definitely wouldn’t buy this product”

“Absolutely beautiful but please why do you have to put the company name on the delivery box , it’s a Christmas gift and the recipient opened the door to the delivery 📦 🫨Think about taking that off future packages please.”

“Was disappointed with the box, only needed if you’re ordering more than one item. The box you get is enough, and I didn’t realise it came in a box”

“The quality of the jewellery is great but unfortunately the way my initials hang on the necklace, means that the necklace falls the wrong way, and HW looks like HM. The initials don't hang from the top, they hang from the side of the letter, so the M is heavier. Such a shame.”

“The bracelet strands have broke and don’t want to take it off because won’t be able to put it back on”

“I hate having to write a negative reviews but I feel I must say something, I have ordered from you before so ordered a bracket as a birthday gift, not until I had ordered did the delivery time say 14/15 days , I emailed to ask could I cancel or change the delivery address for it to go straight to the recipient, I got , I feel poor feed back and no help at all. It was delivered over 18 days later and you didn’t even inform me. The parcel was left on the gate post and it could have been stolen hadn’t my neighbour seen it and took it it. I try to use smaller companies when buying gifts as the customer services is always better. I feel incredibly let down . The necklace I bought last time I gets so many people asking were it is from and I tell them , the bracelet has discoloured a little I would have sent it back but feel you would think I’m just someone that complains a lot and I’m definitely not . I’ve really had to think about posting this .”

“Haven't got my second order yet?!!!!”

“Such a lovely bracelet but unfortunately broke within days of receiving it.”

“A little too small for the finger I wanted it to go on and the size I ordered is the size I am in the finger”

“Jewellery is lovely! But I paid £5 for a gift bag but didn’t receive it!”

“The graphic used never changed to one clover so I didn't quite realise I was paying for one. For the price it really should be double sided - when it turns it just looks like any bracelet which is a real shame but I think there's room for improvement as you can't control which side it moves to when it's on. Delivery is a long time and my parcel was lost - had to chase for quite a while but eventually was arranged a replacement.”

“Item lovely but arrived broken had to fix myself!”

“Love the bangle only think is the clasp is a bit dodgy and doesn’t open and close very easily.”

“Love the bracelet & the pendant, been trying to get help on how to attach the pendant without damaging it but not getting anywhere...”

“The necklace is pretty but I would have expected it to be a finished necklace with all pieces together and not a ‘do it yourself’ when it arrived. Not my forte and had to ask my husband to do this for me- given the price - It was disappointing that it came with separate bits in bags to be put together.”

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Abbott Lyon is rated 4.2 based on 8,126 reviews