Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.45

4.5 Rating 22,819 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 1st July 2026

2842

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product itself is nice. The fact that it’s taken 4 months to be delivered is absolutely bonkers, I ordered on the 16th May and it was delivered 9th Sept. This was not advertised when purchasing or I wouldn’t have bothered. Was told a refund wasn’t possible and I’d just have to wait for as long as it took. I wouldn’t bother ordering anything else from here purely on the time it takes to deliver the product.”

Helpful Report

“I'm a bit disappointed with this. The clasp feels cheap which it isn't. It's very difficult it to put on and the clasp gets caught in itself and I almost couldn't get it off. It's very pretty but not worth the price, especially as I paid for it before their constant sales which is annoying. They run very small. I have quite small wrists and the S/M is almost too small.”

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“Personalised items take months to arrive.”

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“i usually love your jewellery but after an order in november that never arrived till end of january im gutted to say the next item i bought is damaged the clasp repeatedly opens after waiting weeks again for this order im so disappointed”

Helpful Report

“Before this order I would only have good things to say, however this time I did get my order and it was a very nice bracelet, but to start with my order just disappeared. No order number or receipt. It had to be tracked down using a rough guide from when the money came out of my bank account. After tracking it down I was told it could possibly be July by the time my order arrived. It did (obviously) arrive before then, but it took 2 months to arrive and was bought as a birthday gift which was late.”

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“I usually love the product but the chain has broken already o ooo”

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“Unfortunately my item did not arrive due to a problem with the courier (Evri). A stressful week trying to trace a parcel with minimal updates. My item was bespoke and I waited 3 months for it so this was very disappointing. Abbott Lyon were very quick in arranging a full refund once it was established the parcel was lost but I do suggest they use a more reliable courier. Evri are awful”

Helpful Report

“Ordered a necklace and matching bracelet, didn't realise until after I'd booked that the bracelet wouldn't be deliver for about 8 weeks, so it won't come in time for mu sisters special birthday treat, when the neclace came the initial is so much smaller than advertised”

Helpful Report

“After using A L for the first time at Christmas I have to say I am very disappointed. My partner order earrings , floating locket necklace and bracelet. The necklace never arrived, after a credit note was issued, I managed to order another one . That did arrive by birth stones wouldn’t fit, contacted AL they issued a credit note for 2 more birthstones which again wouldn’t fit. Another chat with A L another credit note for stones offered. Even after taking necklace to jewellers still wouldn’t fit , finally asked for a full refund. Now another email requesting earrings be sent back and a full refund will be given. I understand these things happen . We will not be using A L again .”

Helpful Report

Thank you for taking the time to share your feedback - we’re really sorry to hear about your experience and the frustration this caused. We understand how disappointing it must have been, particularly given this was a gift and your expectations when ordering from us for the first time. We’re also sorry for the inconvenience caused by the delivery issue and the complications you experienced with the replacement birthstones.

“The name on the necklace had an i in it and it was bearly visible, on wanting to return it was too much messing about, cant have the cash only a voucher, correspondance was very blunt.”

Helpful Report

We understand your concerns regarding the visibility of the lettering and that the returns process felt frustrating. As this is a personalised item, returns are offered under our Personalised Promise for store credit only, which is standard policy - but we’re sorry this wasn’t the experience you expected. Thank you for taking the time to share your feedback, it’s been noted and shared with our team!

“Write a review for a product I didn't receive. A real shame to be honest. I purchased a custom locket for my mum's 70th birthday and I was waiting longer than usual. No updates from AL it just said it was finishing making it so I called two weeks later only to be told my parcel was lost in transit. I feel if I hadn't of called I would have been none the wiser. Granted, I received a refund but lack of communication and a product I never received doesn't give a great first time customer experience. Luckily I was able to purchase from somewhere else and it arrived today”

Helpful Report

We’re so sorry to hear this, Caroline! While parcels getting lost in transit is rare, we completely understand your frustration, particularly with the lack of updates - that’s not the experience we want for our customers at all. We’re glad the team was able to process a full refund, but we know that doesn’t make up for the inconvenience caused. Thank you for taking the time to share your feedback - it’s really important to us and will be passed on to help us improve 🧡

“I ordered two items for mother's day and got them Tuesday not very reliable but there jewellery is very good”

Helpful Report

We’re glad to hear you’re happy with the jewellery! We’re sorry the delivery didn’t arrive as expected for Mother’s Day. While delivery is handled by Evri, we’ll pass your feedback on to help improve their service.

“Lovely company to buy from, items arrived on time, I especially liked the email of thanks from the Director, that made it feel personal. And then the bombardment of emails from you started, every bloody day. That was enough for me to never buy again. Sorry but not sorry.”

Helpful Report

Thank you for your kind words about our jewellery and the personal touch from our Director - it means a lot! We’re really sorry that our emails felt overwhelming. We completely understand and appreciate your feedback; we’ll take it on board to improve how we communicate with our customers!

“Have not received my item yet even though it stated when I purchased that it would be delivered before mother's day.”

Helpful Report

We’re sorry your order hasn’t arrived yet. It left our warehouse on 5th March in plenty of time for Mother’s Day, but it appears to be held in Irish customs. We completely understand how frustrating this must be and appreciate your patience while it clears and while we contact the courier about this!

“Well one item I ordered from you for my wife's birthday came a month later which kind of spoilt the surprise plus had no communication on delays for this Although beautiful jewellery no so good service”

Helpful Report

We’re glad you love the jewellery, but we’re sorry the timing affected your surprise. For custom items, the estimated delivery is shown at checkout, under the “Add to Cart” button, and in your order confirmation email, but we completely understand if this was missed. We really appreciate your feedback and will use it to improve our communication!

“Quality of item was very poor. Also only received a part refund.😠”

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“I wasn’t happy with the size and position of the engraving but Abbott Lyon wasn’t accommodating to any resolution”

Helpful Report

We’re sorry to hear you weren’t happy with the engraving. While no fault was found with your item, we really appreciate your feedback and will share it with our team as we continue to improve.

“The product was amazing, just the customer service let it down, I wanted to change my order 24 hours later and take advantage of the buy 1 get a less expensive item free, but as I had placed my order the company wouldn’t honour this deal”

Helpful Report

“Necklace very thin and cheap looking would have sent back but ripped packaging”

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“I have yet to receive my order, so cannot comment yet, your courier Evri has said its been damaged. I have yet to receive it, just hope it gets here as it is a present for my mother”

Helpful Report

We’re sorry your order was delayed and completely understand your concern, especially as it was a gift for your mother. Your replacement was sent after the original was lost in transit and has now been delivered. Thank you for your patience!

Abbott Lyon is rated 4.5 based on 22,819 reviews