Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.32

4.3 Rating 13,037 Reviews

82 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 5th August 2025

Itohan J

Abbott Lyon 5 star review on 4th August 2025

2681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What service , emailed Sunday afternoon with an issue I had with my earrings . Had email back saying they received it and will get back to me . Within an hour email back , all sorted . Fantastic customer service ..fantastic company”

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“I had to replace an initial on my necklace (I was credited for it) as it had tarnished after 7mths (it was brought in the october but was a Christmas present) I wanted a necklace that I didn't have to take off.”

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“I ordered this necklace using a discount code I was given after receiving a bracelet with poor-quality gemstones. Unfortunately, this order wasn’t much better. When I opened the locket, the photo inside was scratched and the image quality was poor. I contacted customer service and got a copy-and-paste response offering yet another discount code, which felt dismissive and unhelpful. I had to push hard just to get a replacement sent.”

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“I would honestly never use this company again. The customer service is absolutely atrocious. Extremely unhelpful, give out the wrong information about products. I just had an absolute nightmare with them.”

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“not inpressed was for a gift package presentation very poor didnt like how items were in individual envalopes and not assembled”

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“My first purchase was great delivered no problem. Since I've put in for another Purchase and it's gone missing, so I contacted you and you arranged another one but that's gone missing too . Now I'm waiting on my 3rd Lot and hopefully it will arrive soon because I'm getting married in over a week and they're for my Mam and Sister. So at the moment I'm not too sure if the 3rd one will turn up .”

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“I have got it yet ? Hope it’s coming ?”

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“First time ordering from Abbott Lyon. The communication was all over the place and confusing, numerous emails saying my order was being prepared, then delivered and when I emailed them, they told me it wasn’t being delivered for another 2 weeks. I did ask to cancel but was told I couldn’t cancel as it had gone to production. Also, I asked if necklace was made in UK, I was never given an answer. Item was a gift for my sister, disappointed with the overall necklace for the price. Unfortunately, wouldn’t order from Abbott Lyon again.”

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“I got a pair of mini hoop earrings that I absolutely loved. Unfortunately, one of them kept coming undone anytime I pulled a top over my head or brushed against my ear. I was worried I’d lose it eventually - and sure enough, after just three weeks, it popped off and fell down the sink. I’m gutted.”

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“Happy with products but customer service is horrendous. I paid for a wax seal but did not receive it. I also paid for a gift bag and asked them to put both items that I ordered into it. Not too big of an ask. Well guess what? They refused to do it. They would not agree to put both items into the gift bag… I mean seriously??? They wanted me to buy a separate gift bag for each item… which would obviously look daft to give to any recipient… customer satisfaction is clearly not at the top of this company’s priorities which is frustrating…and no contact number…. only a faceless chat where they are not keen on helping you… “computer says no” type of service and you really feel like they are not willing to accommodate your simple requests …a shame as the products are good… but personally, its customer service that pulls me back for repeat custom and I think I am safe in saying that I will not be rushing back to this company again in future…. Quite the opposite sadly… I am open to being contacted by AL and happy to update my review depending on how they deal with this situation but sadly it’ll be no more than 2 stars from me until then…”

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“Satisfied with product but really unhappy with the way they handle import fees. It is not very transparent and upfront when you make the purchase. At first, they wanted to charge $150 import fee for a $100 worth of jewelry. After going back and forth for like a month and a half with customer support, I got them to lower the import fee to $10. Ask which HTS code they are using, and make sure they are using the code 7117.90.0000 not 7117.90.7500!”

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“Not that good quality expected better”

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“Sadly bangle was not secure after two days I lost it twice luckily I found it would not recommend as an everyday bangle when you just want to get on with your day”

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“I was very disappointed with this necklace. It was so thin, I am concerned it will break very easily. It was a gift for my granddaughters 18th birthday and for me it was a lot of money. My granddaugher absolutely loved it though so I'm crossing my fingers it lasts for a while. I guess I'm out of touch but here's hoping it and you prove me wrong. 😑”

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“The necklace came out very nice, but the chain could look like better quality. The evil eye ring is very uncomfortable to wear and the band of the ring is not best colouring.”

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“Disappointed a lot smaller than advertised”

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“Jewellery arrived and at first glance looked lovely however, the tennis necklace didn’t sit right on my neck so as I bought the other items as a set I decided to send them back. I emailed as instructed and asked for instructions on how to return them. Oh my goodness, it was painful! Every time I replied back I got an email from another person and they kept sending me a generic email saying the same thing. I eventually went through the chat bot and finally they sent me a return label. Unfortunately I won’t be using Abbott Lyon again for this reason.”

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“I have to say the jewellery is fine but your Customer Service is not. I have contacted you twice with regard to returning andorder. Both times I have heard nothing ans had no contact from you whatsoever. Not impressed. I have used this company before and was always very happy with the jewellery purchased.”

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“The earrings make my ears very sore! Very disappointed and wasted my money”

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“I absoloutly love I absolutely love Abbott Lyon jewellery but the delivery is ridiculous. I have received an email to write a review of the jewellery I have recently ordered but unfortunately I am still waiting for the items to be delivered.”

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Abbott Lyon is rated 4.3 based on 13,037 reviews