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Abbott Lyon Reviews

4.2 Rating 8,126 Reviews
77 %
of reviewers recommend Abbott Lyon
Company Reviews Product Reviews
55,800
 Metrics Info
4.2
Based on 8,126 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Abbott Lyon Reviews

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Sophie
Unverified Reviewer
“Beautiful but keeps coming loose! Disappointed 😞”
Helpful Report
Kate
Unverified Reviewer
“Really disappointed with this piece. I ordered a bracelet with my initial on. It has arrived and the pearlescent backing is scratched and not set in the frame straight. It’s really disappointing as it makes it look cheap. The clasp is also very stiff and I struggle to loosen and tighten it without feeling like I’m going to snap the bracelet”
Helpful Report
Anonymous
Unverified Reviewer
“sizing on bracelets is terrible ! ordered 2 bracelets in a small and they both fall of my wrist”
Helpful Report
Mel H
Verified Buyer
“The necklace purchased was supposed to arrive the week before Christmas but arrived 3rd January”
Helpful Report
Claire P
Verified Buyer
“I got a letter C and despite the fact that it looks lovely the C continuously catches on the necklace and doesn’t sit how it should and instead it looks like a knot at the end of the necklace every 5 mins. I was really disappointed with this as it does not sit how it should”
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Kim J
Verified Reviewer
“My husband ordered me Custom Name Tennis Bracelet (Silver) - S/M and honestly i am so disappointed in how bad the quality is on that bracelet. it's like kids jewellery it is clasps which are like the stretchy bracelets you'd get as a kid and i'm so scared to wear it as it catches constantly the letters are nice only reason it got an extra star. the chain and stones are just awful. also he paid £10!!!! each for the birth stone hearts they are to small and just glued in plastic! not even an actual stone! i almost cried when i opened it as i got the bangle and it is amazing soild and great quality and then spend £100 more for tat!”
Helpful Report
Joanne
Verified Reviewer
“Husband purchased necklace with my name which happens to have 6 letters. Loved the look on Gemma Owen and Stacey Solomon hence why I chose this one. However once necklace on letters go upside down, never the same way so your name isn't readable!!. Have been told by Abbot Lyon that's how it is!!! Not happy at all.”
Helpful Report
Mark H
Unverified Reviewer
“Order a item over 2 weeks ago and still has not arrived 😕 will not give me answer to when it will be delivered”
Helpful Report
Joanne
Verified Reviewer
“Ordered a name necklace, the letters defo look bigger on the pictures and on the advert on tv, ordered a longer chain but it’s come on a smaller length chain but looking at the reviews I won’t bother complying caus they ignore you, sorry won’t use them again. Just glad I didn’t pay ful price as I got Black Friday discount”
Helpful Report
Luke F
Verified Reviewer
“Don't get me wrong the quality of the items was lovely, but first time my extra item and custom gift box was missing. Then after finally getting the missing items sent out, the gift box was shoddy and not put together properly. Just not what you want when buying a gift and spending that kind of money. Definitely won't be buying from here again”
Helpful Report
Anonymous
Unverified Reviewer
“Received my name necklace today it’s a lovely piece of jewellery I’m just not keen on the colour of it I chose gold and it’s very orangey it’s colour just doesn’t look right on me it’s looks like cheap fake gold.. Really sorry but the colour doesn’t look like the images on the website the colour is very different”
Helpful Report
Anonymous
Unverified Reviewer
“I accidentally ordered the wrong birthstone on a personalised necklace. I have asked for a replacement birthstone to fix it to be told there is no repair service and they wont send out the part. Meaning i have a peraonalised necklace thats no use and a waste of money. My fault for the mistake but the company could be more helpful as accidents happen”
Helpful Report
Emma
Verified Reviewer
“Unfortunately stones in the bracelet are not like the colours on the pictures. Very misleading. Customer services weren’t very helpful as they were presents for bridesmaids too”
Helpful Report
Elizabeth N
Verified Buyer
“I was extremely disappointed at the delay in delivering my gift. Completely missed my daughters birthday. I don’t expect to wait 2 weeks for delivery. I will not purchase from you again. Just not good enough.”
Helpful Report
Esme S
Verified Buyer
“was initially really pleased with my purchase but unfortunately the bracelet has now snapped after only a couple of wears”
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Louise
Unverified Reviewer
“Had a 50th Birthday gift don't want to upset my friend whom got me the gift, but there is a stone missing from the anklet that was brought for me for a special birthday. So upsetting.”
Helpful Report
Alison L
Verified Buyer
“Disappointed I didn’t get the discount even though I contacted them about it , the 30% discount wasnt taken off”
Helpful Report
Chelsey Y
Verified Buyer
“The chain is incredibly long. The adjuster is also super long and I end up standing on it all the time. Unless it's tucked into a sock it's very uncomfortable and has cut my foot on more than one occasion from walking on it. Its impractical to wear most of the time.”
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Anonymous
Verified Buyer
“I was happy with bangle until the clasp kept opening and bangle was falling off!! The rigmarole to exchange and get a new one was draining so customer service needs to be improved!! Took a month to finally receive a new one!! Bangle itself is lovely but doubt I’ll be ordering from this company again..”
Helpful Report
Kristie W
Verified Buyer
“Sent an email explaining why I was unhappy with my bracelet. The response I got basically told me there was nothing that could be done. I sent photos of bracelet and how the bracelet does not sit on my wrist. No response so far”
Helpful Report
Abbott Lyon is rated 4.2 based on 8,126 reviews
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