Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.43

4.4 Rating 21,854 Reviews

85 %

of reviewers recommend Abbott Lyon

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 10th April 2026

Karen S

2844

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this site. Beautiful jewellery and packaging. Top quality products. Fast delivery.”

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“A necklace and heart pendant for my daughter. She was absolutely thrilled with it. Looks beautiful on her. I’m delighted with it and previous purchases from you. Keep up the good work 👌🏼”

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“This is my favourite jewellery ever! Amazing quality!!”

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“Ordered my partner a necklace with our son’s name on it. Took a little while to come. Packaging was lovely and it looked really good. She used it the first time yesterday, then this morning she noticed it was on the floor. It had come off without her even knowing. The chain had snapped where it meets the named pendant. Really really disappointed. So many good reviews which must mean we’re just unlucky. But either way it’s still not good for something pretty expensive. What I would say is, I’ve already resolved the issue in a way. The AI live chat gave me a refund of store credit for the full amount in 5 minutes. Which is really good but also doesn’t really fix the issue itself. Wary to re order from them again but I’ll have to to use the money. Also tried to upload photos of the broken necklace but kept coming up with an error every time”

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Thanks so much for taking the time to review, and we're so sorry to hear about your experience. This isn’t the experience we want for our customers, and we completely understand your concerns. We’re really glad our team could step in quickly to help - We’ll be sure to pass this on internally!

“I have many pieces from Abbott Lyon I love so much ✨✨✨”

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“Gorgeous item amazing quality and love the packaging adore my pieces”

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“Very happy all round. Website is easy to use, checkout is easy. COnfirmation and delivery updates are prompt. Delivery is as stated and the wife is always happy with the jewelry.”

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“Beautiful pieces for all the family xx”

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“Loved my pearl clover bracelet but thought the crystal heart bangle was round instead of oval according to pic and that it would be a bit broader, sizing was only S/M or M/L, should be in centimetres so wasn’t sure which to order”

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“Love Abbot Lyon!! Their pieces are so stunning and durable, highly recommend”

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“Giving one star is even being too generous. Ordered a watch and still did not receive it, won’t be purchasing from them again.”

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We’re really sorry to hear this, Nicole! As this was a US order, the parcel will be returned to us when customs fees weren’t paid at delivery. We completely understand how frustrating this is and how disappointing it must be to not receive your order. Please do reach out to our customer care team if you’d like further help - we’d be happy to look into this for you and discuss next steps

“Poor quality and no accountability. I’ve had the same Abbott Lyon jewellery item fail three times — including a replacement that lasted just 9 months. Despite this clear pattern, the company refused any resolution and hid behind warranty terms and “reasonable lifespan” arguments. This isn’t a one-off issue — it’s a repeat durability problem. The product simply doesn’t last. Customer service was polite but ultimately ineffective, and the case was closed without a fair outcome. I wouldn’t recommend based on product quality or how issues are handled.”

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Thanks so much for taking the time to review! We understand your concerns regarding durability and the experience you’ve had across multiple instances. Our Customer Service Management Team have been in touch to assist you with this. Thank you again for your feedback - it’s been noted and shared with the wider team 🧡

“I love all of the jewellery I’ve had from here, I’ve had one ring, a necklace and a bracelet and I have some earrings on the way! The quality is amazing and the delivery is really fast! The customer service is amazing too!!”

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“I don’t ever have to take them off, busy mum of 3 here and it just helps so much knowing I don’t have to take them off for chores or kids activities. I have two bracelets and a necklace so far and so pleased”

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“The Abbott Lyon Jewellery is beautiful and I love the fact you can get personalised peices which are extra special and made just for you”

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“Excellent customer service my ankle tennis chain is gorgeous well made looking fantastic photo does not do it justice it’s sparkles”

Abbott Lyon 5 star review on 3rd April 2026

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“The prices are so reasonable and the quality is second to none”

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“Just love the Birthstone Signature Name Necklace and Mini Heart Birthstone Bracelet I got for my daughter she just loves it. Quality is great and such quick delivery. They were very quick to reply to all my emails. Great service will definitely purchase from this site again.”

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“Stunning pieces and the most gorgeous packaging! Super easy to order the most Beautiful jewelry”

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“Very quick delivery of item ordered. Really nice jewellery. And also, a very quick response to a problem I had. All resolved easily with no fuss.”

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Abbott Lyon is rated 4.4 based on 21,854 reviews