Abbott Lyon Reviews

Name: Abbott Lyon
Address: Bond Street, Bath, Somerset
Rating: 4.16

4.2 Rating 8,128 Reviews

77 %

of reviewers recommend Abbott Lyon

4.2

Based on 8,128 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Abbott Lyon:

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

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Abbott Lyon 5 star review on 28th April 2024

2098

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sizing on bracelets is terrible ! ordered 2 bracelets in a small and they both fall of my wrist”

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“Lovely bracelets but its come lose already it was a Christmas present”

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“Amazing service,fast delivery and love packaging.”

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“My daughter was very pleased with her earings they looked beautiful thankyou”

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“The necklace purchased was supposed to arrive the week before Christmas but arrived 3rd January”

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“Delivery was super quick and as always the necklace is perfect! x”

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“Qinisile on live chat today was amazing. My bracelet broke and only had email address to go by and screenshots of my bracelet. Issued a replacement bracelet for me. Said delivery will take longer, which is fine. Understand that they make the bracelets by hand. Amazing, would recommend 😊”

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“I got a letter C and despite the fact that it looks lovely the C continuously catches on the necklace and doesn’t sit how it should and instead it looks like a knot at the end of the necklace every 5 mins. I was really disappointed with this as it does not sit how it should”

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“Great extender for my figaro bracelet”

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“Beautiful bracelet and excellent customer service. Thank you”

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“Very good at keeping you up to date with the making process, with emails.”

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“Was bought bracelet as gift, within few weeks snapped, contacted and was given replacement, but exact same thing happened again couple weeks later. Was given another replacement but only worn once as terrified happens again, went to put on yesterday and after lifting out jewl box and putting on snapped again in the most random place. Very poor quality considering it was £90”

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“Beautiful packaging and a very efficient process. I love the design of my necklace , my only observation is that the letter is quite sharp in places and I have to be careful with my grandson grabbing it, otherwise I am very happy with my purchase”

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“I’m thoroughly delighted with the jewellery I’ve received, thrilled actually as I had one of these bracelets years ago and it was lost. And encompassed in such a beautiful and splendidly well thought out package. Very impressive. I will certainly keep an eye out in future for any more treats. Finally, one of the nicest things about finding you, are the personal touches. The messages you leave are thoughtful and attentive and makes one feel valued. Keep up the good work.”

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“Always pleased with the products I purchase. Great as a gift idea and a treat for myself too.”

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“I’ve ordered a couple times from Abbott Lyon and each piece of jewelry I’ve ordered has broken within a couple weeks if not a few days, I’m very disappointed about this and paid quite abit of money. Will definitely not be ordering from here again unless they sort the quality of the product out.”

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“The delivery was fast the jewellery was absolutely beautiful and to top it off, the came in lovely jewellery box's. You really could ask for a better service. Well done Abbott Lyon . So if you're looking for yourself a friend or love one you won't be disappointed at all , they deserve more then 5 stars .”

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“Hi…..purchased. Gold watch 8/23 @ $195.00 plus shipping…decided on the Rose Gold instead….ordered it and returned the gold watch. Sent 3 requests along with date July/23 along with tracking # and STILL have not received refund or response. I’m not wealthy……”

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“Stunning items love them all”

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“Quick delivery, amazing with contacting you any problems they sorted straight away. And gorgeous jewellery, never disappointed with any of my items.”

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Abbott Lyon is rated 4.2 based on 8,128 reviews