Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

Write Your review

Tell us how Woven made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm happy with the rug but not really with the offer made online the day of my purchase. If I ordered the rug the same day, I could get a free anti-slip. I've checked that point with the online chat that promised to come back to me via email. It never happened. I got the rug without the free anti-slip.”

Helpful Report

Posted 3 years ago

“Prompt delivery”

Helpful Report

Posted 3 years ago

“The combination of good pre sales advice and efficient delivery (item was delivered earlier than identified during the order process) works for me.”

Helpful Report

Posted 3 years ago

“Lovely rug. Professional and helpful customer service. Fast delivery! I will definitely buy from them in the future!”

Helpful Report

Posted 3 years ago

“Great product. Good customer service interaction”

Helpful Report

Posted 3 years ago

“Product is great but I found delivery date couldn’t be given and it took longer than I thought”

Helpful Report

Posted 3 years ago

“Brilliant service. Ordered a rug, really good price with free delivery. Best value! Rug was delivered within a few days and packing was excellent to protect it. Will definitely buy from them again”

Helpful Report

Posted 3 years ago

“Lovely rug”

Helpful Report

Posted 3 years ago

“Very happy, even if one of the rug dimensions where wrong the customer service was fast to rectify and deliver the right one very fast”

Helpful Report

Posted 3 years ago

“Great service. Really quick delivery and good customer service. Will definitely use again”

Helpful Report

Posted 3 years ago

“This is the second 'Think Rugs' we have purchased. Good quality, would certainly recommend.”

Helpful Report

Posted 3 years ago

“Great efficient supplier.”

Helpful Report

Posted 3 years ago

“Really happy with products supplied but customer communication not up to standard. My delivery timescale was 10-15 days and after 21 days I chased. I felt my order had been overlooked and had to chase again a few days later.”

Helpful Report

Posted 3 years ago

“Thankyou so much I love my rug that came last week I ordered the same one for my hall and needed another one just perfect will definitely order again from you”

Helpful Report

Posted 3 years ago

“Good service. Easy to order on line. Items arrived in the time specified. Bought bedding, good quality and a good price compared to other sellers. Will use Woven again.”

Helpful Report

Posted 3 years ago

“Very good service. Answered my questions about delay which was not their fault, but that of the distributor. Very pleased. Would order from them again.”

Helpful Report

Posted 3 years ago

“We love the rug it goes well in the room.”

Woven 5 star review on 14th October 2021

Helpful Report

Posted 3 years ago

“I purchased two products from Woven and was pleased with my purchases and quality of the goods I received. However for both products ordered, on the day of confirmed delivery, I was contacted by the courier DX Express advising that they 'were not able to deliver as expected'. A good company, let down by their chosen deliverers.”

Helpful Report

Posted 3 years ago

“Got a great price on Woven, £150 cheaper than Heal's and the wait time was also 8 weeks shorter. Product arrived when indicated and we love it.”

Helpful Report

Posted 3 years ago

“Products supplied I'm very happy with just a bit of confusion regarding delivery and lateness thereof. Had to chase once my 10-15 delivery days were 7 days overdue and received shortly afterwards.”

Helpful Report

Posted 3 years ago

Woven is rated 4.2 based on 767 reviews