Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items we bought are magnificent. It felt a long time from order to delivery but I am used to Amazon and not everyone has that workforce.”

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Posted 3 years ago

“Absolutely love our new rug! Soft beautiful design, easy to clean. We bought the largest size and found we haven’t needed to use the rug underlay as it holds itself down ok.”

Woven 5 star review on 16th November 2021

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Posted 3 years ago

“Good transaction, when the main bedding was ordered we didn’t realise it was out of stock and payment was taken straight away. Had to chase up to realise this, but good service once we knew this. Second o see of more pillow cases very quick.”

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Posted 3 years ago

“Very happy with our purchase.”

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Posted 3 years ago

“Very happy with every aspect from ordering to product quality.”

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Posted 3 years ago

“Ordered a rug which I knew would take a month or so to arrive. Great service and price would definitely use again.”

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Posted 3 years ago

“Love the product worth the long delay on delivery.”

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Posted 3 years ago

“Excellent service really good quality rug and delivered in 7 days would definitely use this company again”

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Posted 3 years ago

“Once order was processed which seemed to be the longest part delivery was 48hrs, however there was no tracking or mention of who was delivering so was lucky I happened to be in, .. Rug is absolutely stunning very pleased with it and how it was packed, but please improve your communication thanks”

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Posted 3 years ago

“Great service and excellent products”

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Posted 3 years ago

“I love my William Morris throw. I bought it to put over a sofa that needed a facelift. The colours are lovely and the quality of fabric and craftsmanship is excellent. The quilt that I wanted had sold out initially and I had to wait a bit longer than expected, but Woven kept me informed and gave me the opportunity to cancel for a full refund. I am so glad that I didn’t !”

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Posted 3 years ago

“Great service thanks”

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Posted 3 years ago

“Beautiful duvet set.”

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Posted 3 years ago

“Even though I had to wait a long time as the item was out of stock I received emails from Woven updating me.”

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Posted 3 years ago

“Excellent communication by personal email for when back in stock. Thank you”

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Posted 3 years ago

“I was advised 2 cushions would be sent as 1 was on backorder but did not receive them as advised by email. I contacted them and then all 3 were delivered together Ince I'd had a response. The items are lovely than you but the box was not completely sealed and they could have got wet as they were not in a bag within the box; I didn't mind less plastic packaging but it could have been sealed better.”

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Posted 3 years ago

“Wholly satisfied with the quality of the rug and the service, thank you.”

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Posted 3 years ago

“Kept up to date with my order and of course beautiful products. Thank you!”

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Posted 3 years ago

“Great service and very happy with the product, woven kept in touch and delivery service was very good, thank you”

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Posted 3 years ago

“The rug we ordered was a perfect match for our newly decorated and furnished room. It was a good price and was delivered sooner than we were expecting. Would definitely recommend Woven and we would use again.”

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Posted 3 years ago

Woven is rated 4.2 based on 767 reviews