Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

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“Good service. Competitive price. Quality merchandise”

Woven 5 star review on 28th September 2021

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Posted 3 years ago

“Prompt delivery”

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Posted 3 years ago

“Great price.”

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Posted 3 years ago

“Excellent service and excellent quality, thank you.”

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Posted 3 years ago

“I just love this vibrant, happy rug. I can't help but smile when I go in the room. HUGE THANKS”

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Posted 3 years ago

“You would have received 5 stars as the cushions are beautiful! Unfortunately the length of time they took to be delivered was overly long. I had to send several texts and make a phone call to find out when delivery would take place and the latter was the most productive. As I said, great product though.”

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Posted 3 years ago

“Rug is excellent quality and arrived when expected. Happy with who experience and customer service from Woven. One small thing.. there was an offer of free anti slip mat for underneath which never arrived... despite leaving my email address on the chat box which came up with the offer ... no agents available.. but said to leave email address. :-(”

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Posted 3 years ago

“Order took longer to receive than other providers. The items were of good quality but unfortunately I returned them as the did not suit. It was stipulated that if returning an item it was to be double wrapped. On arrival the cushions were uncovered and in a cardboard box which was not closed properly.”

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Posted 3 years ago

“We love our out door rugs”

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Posted 3 years ago

“Rug came quickly.”

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Posted 3 years ago

“Poor communication. Payment made and item took over a week before it was dispatched with no information supplied that there would be a delay. I ended up having to chase for info on where the items were. Not sure if I would order from them again due to this.”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Nice product. Delivery time was longer than expected, which I understand but it would have been nice to have more communication about the delay.”

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Posted 3 years ago

“Lovely duvet cover but I thought pillowcases would be involved Delivery took a while but this possible due to what is going on”

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Posted 3 years ago

“My rug was competitively priced compared to other suppliers. The ordering process was easy and delivery was prompt. Very pleased with the product and the service”

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Posted 3 years ago

“Very quick delivery of rug. Some issues when I wanted to exchange the rug. No docs included with delivery for returns. However it was sorted out quickly after an exchange of emails.”

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Posted 3 years ago

“First time customer - all as expected would certainly shop again”

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Posted 3 years ago

“I am rating a delivery to Sweden and Stockholm. Overall, I am happy with the delivery. They have a proper client service center that answers both e-mails and phone properly - I contacted them to find out more about the delivery date. It took some time before shipping, though once shipped it took less than a week before delivered to Sweden via UPS.”

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Posted 3 years ago

“Happy with my purchase”

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Posted 3 years ago

“Brilliant,thank you”

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Posted 3 years ago

Woven is rated 4.2 based on 767 reviews