Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 768 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products supplied I'm very happy with just a bit of confusion regarding delivery and lateness thereof. Had to chase once my 10-15 delivery days were 7 days overdue and received shortly afterwards.”

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Posted 3 years ago

“I love the design and colours of my woven rug! It's good value for money, although the finish isn't perfect - it's not quite square and the finishing to one edge isn't straight, but overall I am fairly satisfied.”

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Posted 3 years ago

“Pleased with rug”

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Posted 3 years ago

“Saved over a £100 with the 'new customer' discount, which was nice. Gorgeous rug - great quality and lovely colours. Delivered in good time and not too much packaging which is a bonus. Highly recommend (especially with the discount!).”

Woven 5 star review on 10th October 2021

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Posted 3 years ago

“I am very pleased with my new rug.The size and colour is perfect and looks lovely in my living room.”

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Posted 3 years ago

“The rug took longer than expected but Woven kept me up to date (once prompted).”

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Posted 3 years ago

“100 percent quality ....secure delivery ..... customer services that replied to my e mail could do with a bit of training tho .... and possibly send a message regards delivery rather than the customer having to chase up and then still not really being told till 12 hours before it was due ....luckily am I am in love and would use woven again for quality”

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Posted 3 years ago

“Good prices, but a lack of information on the delivery situation. I wasn't sure if they had just forgotten about my order, or maybe I was the victim of a scam. The app "shop" suggested for tracking was worse than useless.”

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Posted 3 years ago

“Rug is nice as shown in the picture (thin)”

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Posted 3 years ago

“Prompt shipping and good communication.”

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Posted 3 years ago

“Ordered large rug for lounge. Order processed and rug arrived within a week. Unfortunately, I forgot to add a discount code to my purchase but the company applied this for me later. The rug itself is as expected and adds warmth and colour to what was a very neutral room. I would recommend this company both for value for money and customer service.”

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Posted 3 years ago

“Exactly as expected. Nice quality”

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Posted 3 years ago

“Initially my experience wasn’t overly positive and after reading some reviews I began to get a little concerned. However once Megan got involved everything was smoothed out in quick order and I received a replacement rug promptly and the the anti slip arrived a few days later. I think with Woven it’s best to just chill out and let things arrive, delivery information simply isn’t available thru some couriers which of course can be quite stressful when you trying to ensure you’ll be in to receive it but you simply can’t stop in forever, just wait for things to work themselves out and generally speaking everything is fine. Woven are pretty decent and I’d actually probably use them again but try to be more patient lol 😆”

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Posted 3 years ago

“Love to rugs. Beautiful and just as I hoped. Great service, timely delivery and all in good order. Will look to Woven again in future. Thanks”

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Posted 3 years ago

“First time I've used Woven, no complaints - good service, good delivery, easy to use website and good payment options”

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Posted 4 years ago

“Great product! I ordered 2 cushions, really great quality and design, they feel like they’d last a lifetime! Only quibble was the delivery time, they took around a month to arrive.”

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Posted 4 years ago

“Website brilliant, found what I was looking for easily. Great discount code. Delivery was taking a long time but once I contacted customer service this was resolved and my delivery arrived shortly after”

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Posted 4 years ago

“Top service as always”

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Posted 4 years ago

“Quality of cushions great. I would have awarded 5 stars but unfortunately they took too long to arrive with poor communication. As a last resort I phoned and the lovely person I spoke to via phone sorted out delivery date and all was well. As I said at the beginning, great cushions, great quality.”

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Posted 4 years ago

Woven is rated 4.2 based on 768 reviews