Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

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“I love my rug! Quick delivery. Will definitely buy from Woven again”

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Posted 4 years ago

“I love my rug! I'm a returning customer, as first order was super quick and great value. Can't fault Woven. Amazing selection of designs on their website, very easy to navigate around.”

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Posted 4 years ago

“Ordered a gorgeous Asko rug, very prompt delivery and well wrapped - I would certainly recommend.”

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Posted 4 years ago

“I ordered my rug on 9th January. Still havent received a thing and it’s 12th March. I am constantly having to chase for an update and now I just want my money back. Awful customer service”

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Posted 4 years ago

“I have made a couple of phone calls about my rugs orders and up to now have only received positive feedback and very helpful so far would recommend to friends .”

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Posted 4 years ago

“Service impeccable.. ordered Sunday, arrived Tuesday. Love it !”

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Posted 4 years ago

“Really quick delivery once my chosen rug was back in stock. Super happy with it. Thank you.”

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Posted 4 years ago

“I cancelled the rug and they charged me even though I never recieved it. They don't answer their phone and never responded to emails.”

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Posted 4 years ago

“I don’t know what this company is doing, there are loads of recently bad reviews popping up here and on trustpilot about poor communication and significant delays. I ordered a £200 rug Feb 1st and it’s now Feb 26th and have heard nothing. The phone line just goes dead so that is pointless and they don’t respond to any emails and they don’t update their customers on the status of orders. We would be more understanding of delays due to brexit or whatever if they would attempt to contact you but instead they just ignore and take your money. I have no idea if I’ll ever get my rug or my money back.”

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Posted 4 years ago

“My rug arrived very quickly after ordering & was well packaged. I love the quality colours design & look of my rug & it is everything I expected. Great service from start to finish & the lovely discount was an added bonus... would recommend”

Woven 5 star review on 27th February 2021

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Posted 4 years ago

“The ordering system was easy to use and the goods arrived very quickly.”

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Posted 4 years ago

“Fantastic service. When I ordered my rug it stated 15 working days for delivery and the rug actually arrived in less than half that time. Very Impressed.”

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Posted 4 years ago

“Ordered and paid for rug on 9th feb. Received confirmation of order and order number. It is now the 24th of feb. I have received no delivery date or apology for the delay, when trying to contact by E mail or phone, there is no reply. I have paid £83, where is my rug, or a reasonable explanation for delay?”

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Posted 4 years ago

“Poor customer service. I ordered a rug over three weeks ago the money has been taken from my card but no sign of the rug. I have emailed but no response, it is also impossible to get through on the phone.”

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Posted 4 years ago

“Placed my order and payed for it in December, but still waiting for a reply from your side. I received your autorepy e-mail that my Order #18302 is confirmed after it was payed... but nothing after that when I wanted to know when do you intend to send it.”

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Posted 4 years ago

“Amazing customer service! I’ve been dealing with James who has been so helpful and communicative throughout our transaction. I know due to Brexit there was a bit of a delay with the delivery of our rug but we’ve been kept up to date every step of the way.”

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Posted 4 years ago

“Ordered my rug over a month ago, and paid in full. I’ve been told it’s stuck in Dover and their trying to get them delivered. I’ve been asked to look for another one as they don’t give refunds. But there is nothing else I like. I want my money back terrible company”

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Posted 4 years ago

Hi Maria, Sorry to hear about the delays at ports, im sure you're aware there is little we can do about this. We certainly do give refunds, please let us know if this is what you require.

Posted 4 years ago

“Very good company, my rugs came early and were lovely.”

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Posted 4 years ago

“Lovely and reasonable rugs. I'm happy with my purchase. I would have liked the pile to be a bit thicker but for the price I'm more than happy.”

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Posted 4 years ago

“Great value and quick delivery. My only gripe is the packaging I.e. plastic around the rug has caused some wear (fairly minor) however I imagine this is largely due to the courier care. My daughter loves the rug either way and I definitely recommend.”

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Posted 4 years ago

Woven is rated 4.2 based on 767 reviews