Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

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“Great product selection. Had to chase delivery as no notification but when arrived very pleased.”

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Posted 4 years ago

“I support the company to help local artisans, being sustainable. The quality and the collection are very important to me. I fully recommend.”

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Posted 4 years ago

“Ok but rug took several weeks to come & they only communicated with me when I emailed them. I understood the delay when they told me why but communication could have been much better.”

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Posted 4 years ago

“I really love the rug but I did have to wait ten weeks for it. I appreciate that delays are inevitable in these times but an email to have kept me updated would have been good.”

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Posted 4 years ago

“I would love to give a full 5 stars as customer service is excellent, only reason I haven't was the delay in refund for a returned rug. The rugs I kept are all perfect though and I've already recommended this company to friends.”

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Posted 4 years ago

“the product is great and the replies from the company are great the only issue is the website every time i try to log in it rejects my account even after several changes to password that is my only complaint otherwise all great”

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Posted 4 years ago

“Excellent product excellent service”

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Posted 4 years ago

“When purchasing the print from woven it estimated 5-7 working days for delivery, I also paid a delivery cost. After 2 weeks I still hadn’t received it and despite emailing customer service on 2 separate occasions for an update, I received no response. I tried calling them but it just rang out and there was no answer. As a final resort I messaged them on Instagram and they couldn’t give me any more info on when I would receive my order just that there were delays. It took exactly a month to arrive in the end and although I am satisfied with the product, they really need to improve on their customer service and communication as it is absolutely appalling! I would not order from them again for this reason.”

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Posted 4 years ago

“My first rug didnt work, the company agreed to change to another item. Very happy overall.”

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Posted 4 years ago

“Speedy delivery, highly recommend”

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Posted 4 years ago

“The item received was very smelly and replies to me are taking ages, still haven’t been able to et urn the item. Would not recommend.”

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Posted 4 years ago

“when 1st order placed was told that the item was in stock ( uk) but was not it was coming from EU .when I call to see were my order was as tracking was not available was told by James that the order had gone missing. The same day I had also emailed and the response from Jasmine on the same day was 10-15 days on mention of lost in transit. so James told me that the said rug would be here Friday ......called woven friday as still no tracking update to be told the the delivery address is incomplete so allegedly the address was updated at 10.34am that day ....still no delivery by 16.30 call UPS myself to be told that they had not received an update so no delivery. requested a call back from James not received one todate .COMPLETE AND UTTER SHAMBLES happy to take your money but not prepared to sort out the PROBLEM they caused needless to say that the rug did not get delivered on the Friday.”

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Posted 4 years ago

“I purchased a "Massimo" rug from Woven in February of this year. My purchase arrived in excellent condition, the item was simply stunning, a work of art. Delivery took around 14 days.”

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Posted 4 years ago

“5* Service :D Ordered on Monday evening and the rug was with me Wednesday morning. Thank you team.”

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Posted 4 years ago

“Placed my order over three weeks ago and have been told it has been lost by the courier. Have now been told it will be sent again but am still waiting a week later. Definitely wouldn’t recommend buying from this company.”

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Posted 4 years ago

“Love my rug! Great selections of rugs and helpful customer service team. I would shop at Woven again.”

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Posted 4 years ago

“Good service and lovely Scandi collection - speedy delivery.”

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Posted 4 years ago

“Chuffed to bits with my purchase, got a lovely rug from the sale section with a 50% cheaper price than anywhere else. Even better, it was with me in 2 days. Thanks Woven.”

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Posted 4 years ago

“Great quality and very fast delivery.”

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Posted 4 years ago

“Have been waiting for my rugs since December. I hardly ever get a respose to my emails and it’s never true.”

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Posted 4 years ago

Woven is rated 4.2 based on 767 reviews