Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The return policy is abysmal.”

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Posted 4 years ago

Hi there, Im surprised to hear you feel this way, our returns is by far the fairest compared to any of our competitors. Could you explain why you feel this way?

Posted 4 years ago

“Very happy with my new rug. Deep and luxurious and cheaper than any other site I could find. Plus seamless delivery. Couldn’t ask for more!”

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Posted 4 years ago

“Excellent quality and service”

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Posted 4 years ago

“Exactly what I was looking for.”

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Posted 4 years ago

“Order rug on 20th December. Keep being told by 'James' that it has been dispatched and I would receive it within the week. After no rug arrived I continued to follow up on delivery date. Now 3 1/2 weeks later I have been told they will dispatch 'tomorrow'...so was never actually dispatched in the first place. Honesty is extremely important for good customer service....still no rug!”

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Posted 4 years ago

“Nice rugs at a good price. They arrived a little later than expected but Woven were very responsive when I contacted them to ask about the delay and kept me fully updated afterwards. Given the uncertainties of the current times that’s good service in my book.”

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Posted 4 years ago

“Very fast delivery. Rug is lovely and good quality. Would recommend.”

Woven 5 star review on 11th January 2021

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Posted 4 years ago

“You desperately need to add “cancel order” to your website as I’ve been trying to cancel an order all day and unable to get through to anyone. Voicemail left, emails sent, being waiting for a representative for too long”

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Posted 4 years ago

“I love the rug! The colours really brighten up the room and makes it feel much more cosy. The feel of the rug is lovely too. The quality seems good.”

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Posted 4 years ago

“Order: 19401 The reason for my rating of 1 star been very poor, is that not only have I not received my item yet to give a review on it, but it hasn't even shipped yet or had confirmation of you receiving the order. Having made the order on the 2nd of January, I would have expected it to have been shipped in the 3 days since with it now been January 5th. If I could have a response on the status of my order soon it would be much appreciated otherwise I will look elsewhere. Regards, Toby Dawtrey.”

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Posted 4 years ago

Hi Toby, Thanks for your review. The item you ordered has a 7-10 working day lead time, we will have this rug with you hopefully by the ned of the week - within the leadtime. order confirmation is automatically sent to your email.

Posted 4 years ago

“Great!!!! Thank you so much !!!!”

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Posted 4 years ago

“Beautiful rug and really well packec.”

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Posted 4 years ago

“I ordered 2 rugs. Unfortunately, when they arrived they looked like carpet cut offs, they were very poor quality.”

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Posted 4 years ago

“The hall runner was easy to order on the website and delivered promptly at this busy time of year. It was everything colour wise that I expected, but from the tiny picture on the website you could not see that the surface was sculpted. This uneven surface pushes the ankles over to walk on. My husband walks around it now, but looks nice.”

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Posted 4 years ago

“Love my new rug. Superb quality and fast delivery. Would highly recommend.”

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Posted 4 years ago

“Love love love our Rug! It’s perfect and great service too!”

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Posted 4 years ago

“This is a beautiful rug, it's very easy to navigate the website and photos are true to life, great price too. I would recommend this company and will be buying from them again.”

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Posted 4 years ago

“Very good products, very speedy service.”

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Posted 4 years ago

“Fantastic product and price. Given the Christmas busyness it took two weeks for delivery.”

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Posted 4 years ago

“Arrived within satisfactory time scales. Nice quality rug ! Overall happy”

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Posted 4 years ago

Woven is rated 4.2 based on 767 reviews