Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality for price. Fast delivery”

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Posted 4 years ago

“Love the quality so much I will return when I need another.there is not a lot of places that do a thick rug but I found one here .very fast service to with a chance to pay in instalments makes it easier”

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Posted 4 years ago

“Quick delivery even in the middle of a pandemic Happy with my order”

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Posted 4 years ago

“Superb Service and Excellent Value For Money - bought an expensive rug on line, after speaking with a helpful assistant over the phone. I searched for the same rug with other suppliers and Woven were over £150 cheaper. The delivery driver could not get his lorry up our road, so carried the heavy rug without even being asked. I was concerned that the rug would look different to the pictures on line, but bought with confidence knowing Woven would take the rug back if it was not suitable, thankfully it is exactly like the pictures and we could not be happier. Really, I could not have asked for better service from beginning to end.”

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Posted 4 years ago

“Exactly as expected arrived much sooner than expected”

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Posted 4 years ago

“Placed my order last year, still waiting on a delivery date. They haven’t even responded to my email for an update”

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Posted 4 years ago

“Prompt deliver, item true to picture, fantastic price, well pleased with carpet. Would recommend.”

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Posted 4 years ago

“Extremely quick delivery and the rug is gorgeous. I was worried that it would look cheap as it was very reasonably priced compared to similar ones I’d seen in other more well known stores (Next etc). But it’s got a really thick pile and looks really well made.”

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Posted 4 years ago

“This rug is amazingly soft and thick. My Grandson loves it and falls asleep on it regularly. It is also good value compared to other equivalent makes. I am about to order my fourth one. I wish they did a complete carpet I would definitely buy it. Service from Woven was good and the price was excellent.”

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Posted 4 years ago

“Bought the Celestial CES15 rug from Woven. The ordering process was very easy. The rug is lovely - just what I was looking for. And delivery was super, super fast!! What more could I want? An excellent shopping experience. I would not hesitate to use Woven again : )”

Woven 5 star review on 23rd January 2021

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Posted 4 years ago

“Fast delivery. Great price and great quality. Love it. Will order from here again”

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Posted 4 years ago

“Amazing value, great quality, very quick delivery.”

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Posted 4 years ago

“Great product very good delivery service good prices”

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Posted 4 years ago

“Exactly service and quality”

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Posted 4 years ago

“Fast delivery but item arrived damaged so have contacted for a replacement.”

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Posted 4 years ago

“Excellent service, very quick delivery, really pleased with the quality of my rug.”

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Posted 4 years ago

“I love the runner rug”

Woven 5 star review on 20th January 2021

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Posted 4 years ago

“No rug despite payment taken. Delayed response to first email and no response to second email.....”

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Posted 4 years ago

Thanks for your review. You ordered a "pre order" item and payment was taken when you made the order . You were informed of the exact lead time and I can see email confirmation of this. Items showing "0 stock" such as your order do have slightly longer lead times. I do apologise for the wait.

Posted 4 years ago

“Beautiful rug. delivery was timely.”

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Posted 4 years ago

“I loved my rugs/runners. They were both the same and just the colour I asked for and the correct length. I posted to Instagram that night they came that I was happy and photos of them in situ.”

Woven 5 star review on 15th January 2021

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Posted 4 years ago

Woven is rated 4.2 based on 767 reviews