Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 771 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a beautiful rug, it's very easy to navigate the website and photos are true to life, great price too. I would recommend this company and will be buying from them again.”

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Posted 4 years ago

“Very good products, very speedy service.”

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Posted 4 years ago

“Fantastic product and price. Given the Christmas busyness it took two weeks for delivery.”

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Posted 4 years ago

“Arrived within satisfactory time scales. Nice quality rug ! Overall happy”

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Posted 4 years ago

“Wide choice of value for money products to suit all budgets and requirements. Fast service and good communication.”

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Posted 4 years ago

“Lovely rug, reasonably priced and delivered on time.”

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Posted 4 years ago

“Absolutely love my run. Great service and a quick delivery. 😁”

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Posted 4 years ago

“I don't care what time it is I'm not going home, cos I'm aving a wonderful time”

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Posted 4 years ago

“Very good price. Nice range of styles.”

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Posted 4 years ago

“Efficiënt and quick service”

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Posted 4 years ago

“Love my rug 😁”

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Posted 4 years ago

“I am very disappointed ... my order was meant to arrive before 6pm on the 22nd of December. Over a week later I have had no delivery.... chased up TNT the assigned courier and they are telling me a collection was never made. No one to contact at Woven as they are closed till 4th of January! So will just have to sit it out till then.”

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Posted 4 years ago

Thanks for your review Marie. Its worth noting we are open, we're just working on a skeleton staff this week before we're back open as usual as of 4/1. Have you emailed the customer service team? if so they will get back to you.

Posted 4 years ago

“Brilliant service, brilliant rug. So happy.”

Woven 5 star review on 30th December 2020

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Posted 4 years ago

“Poor if not non existent customer service. Returns not made simple and no help with offering a courier service.”

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Posted 4 years ago

“Really liked the colours but didn't think quality was up to scratch, slightly disappointed.”

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Posted 4 years ago

“Excellent quality rug and delivered within the time specified. I emailed to check item was in stock and confirm lead time and got a very quick response. Great customer service on that basis.”

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Posted 4 years ago

“Lovely Rug. Great price for the size. Brought it for dining room.”

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Posted 4 years ago

“Very nice carpet.”

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Posted 4 years ago

“Ordered a rug over a week ago - no sign of it and cant get hold of anyone at Woven to discuss! Have raised a complaint via Paypal and hopefully i will get a refund.”

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Posted 6 years ago

“Bought rug on 7th July, still struggling to get it. This is a very strange business. Stay away.”

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Posted 6 years ago

Hi there, Sorry to hear you're not happy with our services. It seems our supplier had a slight issue with your order - i'm afraid human error does occur from time-to-time, but I understand your frustration. I see your rug is due to arrive with you tomorrow. If we can be any further help we would be delighted to assist.

Posted 6 years ago

Woven is rated 4.2 based on 771 reviews