Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wide choice of value for money products to suit all budgets and requirements. Fast service and good communication.”

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Posted 4 years ago

“Lovely rug, reasonably priced and delivered on time.”

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Posted 4 years ago

“Absolutely love my run. Great service and a quick delivery. 😁”

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Posted 4 years ago

“I don't care what time it is I'm not going home, cos I'm aving a wonderful time”

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Posted 4 years ago

“Very good price. Nice range of styles.”

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Posted 4 years ago

“Efficiënt and quick service”

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Posted 4 years ago

“Love my rug 😁”

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Posted 4 years ago

“I am very disappointed ... my order was meant to arrive before 6pm on the 22nd of December. Over a week later I have had no delivery.... chased up TNT the assigned courier and they are telling me a collection was never made. No one to contact at Woven as they are closed till 4th of January! So will just have to sit it out till then.”

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Posted 4 years ago

Thanks for your review Marie. Its worth noting we are open, we're just working on a skeleton staff this week before we're back open as usual as of 4/1. Have you emailed the customer service team? if so they will get back to you.

Posted 4 years ago

“Brilliant service, brilliant rug. So happy.”

Woven 5 star review on 30th December 2020

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Posted 4 years ago

“Poor if not non existent customer service. Returns not made simple and no help with offering a courier service.”

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Posted 4 years ago

“Really liked the colours but didn't think quality was up to scratch, slightly disappointed.”

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Posted 4 years ago

“Excellent quality rug and delivered within the time specified. I emailed to check item was in stock and confirm lead time and got a very quick response. Great customer service on that basis.”

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Posted 4 years ago

“Lovely Rug. Great price for the size. Brought it for dining room.”

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Posted 4 years ago

“Very nice carpet.”

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Posted 4 years ago

“Ordered a rug over a week ago - no sign of it and cant get hold of anyone at Woven to discuss! Have raised a complaint via Paypal and hopefully i will get a refund.”

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Posted 5 years ago

“Bought rug on 7th July, still struggling to get it. This is a very strange business. Stay away.”

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Posted 5 years ago

Hi there, Sorry to hear you're not happy with our services. It seems our supplier had a slight issue with your order - i'm afraid human error does occur from time-to-time, but I understand your frustration. I see your rug is due to arrive with you tomorrow. If we can be any further help we would be delighted to assist.

Posted 5 years ago

“These good reviews were written 2 to 3 years ago. The company somehow has gone down hill. They are not reliable. I’m waiting and waiting on my rug. I’m so fed up waiting. Go to TrustPilot for the up to date reviews and don’t buy from this company. I was fooled by their website.”

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Posted 5 years ago

“Beautiful pure wool Nepalese rug, exactly what we had hope for from the image. Thank you!”

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Posted 8 years ago

“Very happy with the service from Woven, the product quality, and delivery. The website is particularly well designed, it is easy to browse and filter products to find the perfect rug.”

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Posted 8 years ago

“Great quality and lovely colours very happy”

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Posted 8 years ago

Woven is rated 4.2 based on 767 reviews