Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

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“Easy to order, no fuss delivery, brilliant quality, looks great!”

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Posted 3 years ago

“Good selection of products , Great service & easy company to deal with.”

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Posted 3 years ago

“Great price, fast delivery, great product - 10/10!”

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Posted 3 years ago

“Love my new rug - had seen the same elsewhere but after a quick search found it on woven much cheaper, also had an offer of a free non slip mat. which wasnt sent with the rug - but as soon as i contacted woven they came straight back to me with and sent it - fab customer service - im very happy.”

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Posted 3 years ago

“Well made just as shown would buy again”

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Posted 3 years ago

“So I ordered a rug about 5 months ago, it's only just turned up. After over 4 months (gave them plenty of time due to covid) I asked why it's still not turned up. They said covid and transport issues were the reasons, it should be due in 2 weeks. Gave them another month, order still not turned up. So I rang asking where the order was again. They said it was on the warehouse but not dispatched so they dispatched it there and then (why do I have to ring up for them to dispatch?) Anyway, order sent and en route. So I take a day off to recieve the delivery only to get a message saying the delivery driver tried to deliver but I wasn't in (I was in all day, no one called or knocked on). So I sent an email complaining about it. Recieved a nice reply saying they would address this and redeliver to tomorrow. Order finally turned up the day after. Can't fault the rug, it's gorgeous I'm glad I waited for it but the service was below par. They did give me a slight discount because I'd waited so long so I must commend them for that. Thank you Jamie”

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Posted 3 years ago

“Very pleased with the online and telephone service. If I need another rug I will seriously consider contacting Woven.”

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Posted 3 years ago

“Great product & good service”

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Posted 3 years ago

“Hi, i am so very pleased with my rug, every aspect of the sale process was excellent. Many Thanks Jenny”

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Posted 3 years ago

“Rug delivered direct from their buyer and had a fault I emailed Woven and had a reply from Megan who sorted it rug picked up another one delivered perfect service”

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Posted 3 years ago

“great product, quick delivery, and very good value”

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Posted 3 years ago

“I have yet opened this rug as its not required to be used until nearer Christmas. Delivery and tracking was excellent”

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Posted 3 years ago

“Couldn't fault their service and delivered promptly. Love our blue Atlas rug.”

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Posted 3 years ago

“Fab fast Del and super happy with my purchase, fab company for rugs. 😃”

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Posted 3 years ago

“Customer service is very poor but the product itself was excellent”

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Posted 3 years ago

“great service, good product”

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Posted 3 years ago

“The rug took over three months to arrive and I was constantly fed wrong dates and made false promises regarding the delivery. The customer support team are difficult to contact, which made the process all the more frustrating. When the rug finally arrived, it was the wrong colour. I was told I would be compensated for the delays with a partial refund, but this never happened. Unfortunately, a disappointing experience.”

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Posted 3 years ago

“Absolutely love my rug! Great value for money and arrived earlier than expected.”

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Posted 3 years ago

“The carpet in itself is ok but didn’t receive antislip with it as promised and the chat doesn’t want to deal with it neither I get reply to my emails so if there was a bigger problem I believe it would be a nightmare.”

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Posted 3 years ago

“Quality affordable rug”

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Posted 3 years ago

Woven is rated 4.2 based on 767 reviews