Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are searching for a company with an unrivalled selection of rugs with superlative customer service, look no further. Just unbeatable in every way.”

Helpful Report

Posted 3 years ago

“Really nice rug that was very reasonably priced. Well packaged and quick delivery. My only slight gripe is that the free anti-slip mat that was offered wasn’t delivered. Opting in to the free anti-slip needed a message to be sent, so maybe the process just wasn’t set up properly? Not a big problem though.”

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Posted 3 years ago

“Woven good. A straight forward purchase with a good discount so probably cheapest & delivery was ready day earlier than given when ordered so within 2 days I think. Rug is what i ordered & is fine. reason for 4 not 5 stars is delivery by UPS who spoiled the otherwise good deal by not giving tracking timing detail unless I registered an account with them. Even 15 mins before it arrived UPS track link said it may come the next day!”

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Posted 3 years ago

“I bought the Hadshlu rug,140x200.Love the rug, was delivered well wrapped and also got a free anti slip mat.would definitely buy from them again….”

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Posted 3 years ago

“Delivery wasn’t quick but that was its only fault. Customer service, price and quality of product was outstanding”

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Posted 3 years ago

“When I read the reviews about woven I was a little worried to order as I had read a lot of negative reviews. I decided to take the chance as I really liked the Louis De poortere rugs. Fortunately, I recieved excellent customer service and my order arrived in under 4 days as described. I have no complaints regarding this company. Rest assure this is a genuine company as I received exactly what I ordered within the time specified. I'm glad I didn't listen to the negative reviews and took a leap of faith with this company.”

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Posted 3 years ago

“Gret service & excellent value. Thankyou”

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Posted 3 years ago

“Lovely outdoor rug”

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Posted 3 years ago

“Very pleased with rug which is good quality but delivery times are woeful and no where near as advertised”

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Posted 3 years ago

“Delighted with rug and very good quality for the money. Very God service. Delivered as promised with the time stated on website…… one very happy customer”

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Posted 3 years ago

“I have ordered cushions and rugs from Woven in the past, always delivered promptly and with excellent customer service, would highly recommend them”

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Posted 3 years ago

“Good service after initial letdown due to employee's inability to hear my address correctly!”

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Posted 3 years ago

“Happy with rug, good size looks hard wearing and looks like the website image, postage a little long but can forgive as I live on an island plus Covid delays included I'm sure, shall use Woven again now I'm aware of site.”

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Posted 3 years ago

“Good speedy delivery however product doesn’t match photo exactly”

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Posted 3 years ago

“Good prices and huge choice, but pretty poor at providing estimated delivery dates. Delivery from DX was not great, rug was dragged from van across the driveway and thrown into the house.”

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Posted 3 years ago

“We are very pleased with the rug we purchased from Woven. Delivery was unfortunately delayed due to problems with the production process by the supplier. However Woven kept us advised as to progress of the order which duly arrived at the revised delivery date. Highly recommended. Would use again.”

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Posted 3 years ago

“To be honest when I read reviews on here I was unsure weather to order from woven. I telephoned the company directly to make sure item was in stock.I was told it was and decided to take a chance and made order over the phone.I have to say I had no trouble with my delivery apart from I was told it would arrive on Tuesday but ended up turning up the day after on perfect condition, I guess every review and experience may differ but I’m happy with the service I received”

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Posted 3 years ago

“Excellent service. Timely delivery.”

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Posted 3 years ago

“Good service and delivered the product we were looking for”

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Posted 3 years ago

“Got address wrong initially but excellent friendly service afterwards”

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Posted 3 years ago

Woven is rated 4.2 based on 767 reviews