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Woven Reviews

4.2 Rating 746 Reviews

81 %

of reviewers recommend Woven

Company Reviews

Product Reviews

4.2

Based on 746 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Woven 5 star review on 25th August 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 6th June 2022

Mabrouka Elmabrouk

Woven 5 star review on 5th May 2022

Helen Brennan Ainsworth

Woven 5 star review on 14th April 2022

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic rug and fast delivery.”

Posted 2 years ago

“Quick dispatch with good updates on delivery and competitive pricing. Would use again.”

Posted 2 years ago

“I love woven. Excellent offers and super fast delivery 🙂”

Posted 2 years ago

“Excellent value as bought from clearance. Quick delivery etc. So pleased with my new Harlequin rug. Would definitely recommend this company.”

Posted 2 years ago

“Great stuff”

Posted 2 years ago

“Services was great. Easy to use and delivery fast. My issue was that the rug was no where near the size advertised but I’m guessing this is the manufacturers fault and not Wovens.”

Posted 2 years ago

“good company, good products”

Posted 2 years ago

“Very good service I ordered the rug and this was delivered a few days after.”

Posted 2 years ago

“Excellent service”

Posted 2 years ago

“Item was out of stock and quite a delay because of shipping issues but team kept us informed and very happy with the rugs. Would use again”

Posted 2 years ago

“Really brilliant service. Woven is my first port of call when looking for rugs. Thank you!”

Posted 2 years ago

“Our order took 2 months to arrive. We had to provide an alternative delivery address as they were the only company ever to not find our house. After providing an alternative delivery address we were then told the rugs were on back order. It took constant chasing to eventually get our order. I emailed Woven outlining all this a week ago & still no response. Very disappointing customer experience.”

Posted 2 years ago

“Terrible service, if you can call it that. Ordered a rug, never arrived, painfully poor communication. Ended up raising a dispute through PayPal to get a refund.”

Posted 2 years ago

“Still have not received my rug, I rang and rang and emailed to get hold of someone to chase my order. Finally did get through, no real apology and then found out the rug was out of stock but there is a back order of 4 months. Not one email or phone call to say this was the case. Very very poor communication and customer service.”

Posted 2 years ago

“Couldn't be happier with my recent purchase from Woven. I spent ages deciding which rug to choose to add warmth and a bit of colour to my front room after I moved from London back to Scotland. I was worried that the very contemporary design I settled for would be out of place in a traditional Victorian flat, but I think it works perfectly. The only thing I would say is that the colours, in reality, are far more muted and pastel-y than it looks online, but works beautifully nonetheless. The service from Woven was great and the delivery was speedy and fuss-free.”

Woven 5 star review on 14th April 2022

Woven 5 star review on 14th April 2022

Posted 2 years ago

“Excellent prices and quality. Quick delivery.”

Posted 2 years ago

“I've written to you. I've still not received my item and the delivery reference number is not recognised. So far this why I've rated it a one star! Hoping I do get the item and a response.”

Posted 2 years ago

“I have been asking for a pick up of my william Morris bedding for nearly 2 weeks now as it's totally a different colour to the others I have still no joy from the company”

Posted 2 years ago

“Item was not dispatched within the time given and customer services were not especially helpful or quick to respond to my query. An apology for their inefficiency might have been nice!”

Posted 2 years ago

“My order took months to arrive ! And no one answers the phone. My rug eventually arrived after spending £270 and it was advertised as navy which I wanted but when it came it was bright blue. I Started a return but you have to pay for it. The carpet is huge and heavy, so it's now just left in my garage. It was a total waste of money and hours of phoning them. AVOID !!!”

Posted 2 years ago

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Woven is rated 4.2 based on 746 reviews