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Woven Reviews

4.2 Rating 747 Reviews

81 %

of reviewers recommend Woven

Company Reviews

Product Reviews

4.2

Based on 747 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Woven 5 star review on 25th August 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 6th June 2022

Mabrouka Elmabrouk

Woven 5 star review on 5th May 2022

Helen Brennan Ainsworth

Woven 5 star review on 14th April 2022

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order took months to arrive ! And no one answers the phone. My rug eventually arrived after spending £270 and it was advertised as navy which I wanted but when it came it was bright blue. I Started a return but you have to pay for it. The carpet is huge and heavy, so it's now just left in my garage. It was a total waste of money and hours of phoning them. AVOID !!!”

Posted 2 years ago

“Very quick and efficient service, very happy with my item..”

Posted 2 years ago

“I've never been so disappointed. Things go wrong - but promising to put them right 4 times but nothing ever happens, adds salt to the wounds. I've been waiting over a month for my order to be corrected - meanwhile, I have the rug that's an error hanging around my house. Totally rubbish customer service.”

Posted 2 years ago

“Great service lovely rug”

Posted 2 years ago

“I ordered a carpet on 24th March 2022. Instead the delivery was of pipes! Returned immediately! Contacted the costumers service and recieved emails saying that the item has been dispatched. Spoke to Lucy on the phone 5 days back and she promised to update me after contacting the supplier. Still waiting for a response!”

Posted 2 years ago

“My rug arrived on time by a very helpful delivery man. Well wrapped, colour and texture pretty much as described. Woven honoured their Price Match Guarantee. I’m quite happy and will be buying another rug for my bedroom 😀”

Woven 5 star review on 7th April 2022

Posted 2 years ago

“The rug is stunning but it took ages to be delivered. I was advised the rug would not be available until the end of January but it was the end of March before I received it. Had I not chased it up with WOVEN I'm sure I'd probably still be waiting.”

Posted 2 years ago

“A satisfied customer”

Posted 2 years ago

“Nice rug Lovely Thank you”

Posted 2 years ago

“Excellent service”

Posted 2 years ago

“Excellent firm to deal with. Professional ,efficient and very helpful staff with very prompt delivery and very competitive prices. Well done, Thankyou”

Posted 2 years ago

“Wonderful product delivered as described and in time”

Posted 2 years ago

“Easy to use website. Items arrived faster than expected. Smooth transaction. Very happy with purchase. Absolutely beautiful rug. Will come back to order again.”

Posted 2 years ago

“Excellent service- rug arrived very quickly and I’m delighted with it.”

Posted 2 years ago

“Lovely rug just slightly too thin for what i was wanted”

Posted 2 years ago

“I ordered my rug and was expecting it to be delivered after about a week. It was still not with me after 10 days, but after one phone call it was very quickly sorted out. Thank you to the phone staff and may I say my rug is much better than I could have wished for. 5 ⭐️‘s to Woven”

Posted 2 years ago

“Came quickly well packed. As described”

Posted 2 years ago

“My friend had a rug that I had admired and I found it on Wovens website. The rug was less than she had paid! I asked my friend if she would mind if I bought the same rug as she had and ordered the rug. Woven estimated a delivery date of between 3-5 days and I got it in 3. I’m really happy with my rug and have had a compliment about it today.”

Posted 2 years ago

“Great service”

Posted 2 years ago

“Ordered a rug you sent me the wrong colour emailed straight away it took 6 weeks of trying to get my money back trying to call the no with nobody every answering worst company I have ever dealt with finally got my money back after a very frustrating time”

Posted 2 years ago

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Woven is rated 4.2 based on 747 reviews