Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 767 Reviews

81 %

of reviewers recommend Woven

4.2

Based on 767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

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Posted 3 years ago

“Responsive, prompt and helpful customer service.”

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Posted 3 years ago

“We were expecting a little heavier rug We found it a bit pricey for what it is. However colour is exactly what we were expecting. Delivery was due on Friday but didn’t reach us till Monday.”

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Posted 3 years ago

“Beautiful rug. Delivery time was a little longer than quoted however communication was excellent keeping me well informed of where my order was at.”

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Posted 3 years ago

“great product and great service must buy products on website”

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Posted 3 years ago

“I would love to give a full 5 stars as customer service is excellent, only reason I haven't was the delay in refund for a returned rug. The rugs I kept are all perfect though and I've already recommended this company to friends.”

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Posted 4 years ago

“the product is great and the replies from the company are great the only issue is the website every time i try to log in it rejects my account even after several changes to password that is my only complaint otherwise all great”

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Posted 4 years ago

“My first rug didnt work, the company agreed to change to another item. Very happy overall.”

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Posted 4 years ago

“Good service and lovely Scandi collection - speedy delivery.”

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Posted 4 years ago

“The ordering system was easy to use and the goods arrived very quickly.”

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Posted 4 years ago

“Lovely and reasonable rugs. I'm happy with my purchase. I would have liked the pile to be a bit thicker but for the price I'm more than happy.”

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Posted 4 years ago

“Great value and quick delivery. My only gripe is the packaging I.e. plastic around the rug has caused some wear (fairly minor) however I imagine this is largely due to the courier care. My daughter loves the rug either way and I definitely recommend.”

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Posted 4 years ago

“Good quality for price. Fast delivery”

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Posted 4 years ago

“Quick delivery even in the middle of a pandemic Happy with my order”

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Posted 4 years ago

“The hall runner was easy to order on the website and delivered promptly at this busy time of year. It was everything colour wise that I expected, but from the tiny picture on the website you could not see that the surface was sculpted. This uneven surface pushes the ankles over to walk on. My husband walks around it now, but looks nice.”

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Posted 4 years ago

“Fantastic product and price. Given the Christmas busyness it took two weeks for delivery.”

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Posted 4 years ago

“Arrived within satisfactory time scales. Nice quality rug ! Overall happy”

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Posted 4 years ago

“I don't care what time it is I'm not going home, cos I'm aving a wonderful time”

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Posted 4 years ago

“Really liked the colours but didn't think quality was up to scratch, slightly disappointed.”

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Posted 4 years ago

“Very good price and lovely rug. However there is a flaw on the backing fabric, and although not noticeable when rug is down I thought I was buying a perfect item reduced to clear in the sale without such faults. I emailed woven ground with a photo but had no reply.”

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Posted 9 years ago

Thank you for sending the photo through via email yesterday. Our customer service team will contact you today to discuss in more detail.

Posted 9 years ago

Woven is rated 4.2 based on 767 reviews