Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 768 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good information about delivery. Really pleased with rug when it came. A little 'wrinkled' on arrival and had to be weighted down to get it to lie flat”

Helpful Report

Posted 3 years ago

“Good transaction, when the main bedding was ordered we didn’t realise it was out of stock and payment was taken straight away. Had to chase up to realise this, but good service once we knew this. Second o see of more pillow cases very quick.”

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Posted 3 years ago

“Very happy with our purchase.”

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Posted 3 years ago

“I really love the William Morris duvet cover and pillow cases I bought. They took a bit longer to arrive than I'd thought and there was some confusion over delivery dates which is why I've just given 4 stars. The product itself is lovely.”

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Posted 3 years ago

“Lovely product arrived well packed. Delivery a little slow but were quick to respond to email (staff shortages given as reason for slow delivery). Would use again”

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Posted 3 years ago

“Firstly, I am delighted with my rug but not so delighted with the amount of time it took to arrive. I accept that there may have been shipping delays but it was up to me to query when I could expect delivery - Woven should have informed me of the delay. Admittedly when I contacted them (twice) they replied straight away”

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Posted 3 years ago

“Good product at good price, only issue was on delivery packaging had strong smell of diesel, fortunately not into the rug”

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Posted 3 years ago

“Lovely rug”

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Posted 3 years ago

“Really happy with products supplied but customer communication not up to standard. My delivery timescale was 10-15 days and after 21 days I chased. I felt my order had been overlooked and had to chase again a few days later.”

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Posted 3 years ago

“Products supplied I'm very happy with just a bit of confusion regarding delivery and lateness thereof. Had to chase once my 10-15 delivery days were 7 days overdue and received shortly afterwards.”

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Posted 3 years ago

“I love the design and colours of my woven rug! It's good value for money, although the finish isn't perfect - it's not quite square and the finishing to one edge isn't straight, but overall I am fairly satisfied.”

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Posted 3 years ago

“The rug took longer than expected but Woven kept me up to date (once prompted).”

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Posted 3 years ago

“Initially my experience wasn’t overly positive and after reading some reviews I began to get a little concerned. However once Megan got involved everything was smoothed out in quick order and I received a replacement rug promptly and the the anti slip arrived a few days later. I think with Woven it’s best to just chill out and let things arrive, delivery information simply isn’t available thru some couriers which of course can be quite stressful when you trying to ensure you’ll be in to receive it but you simply can’t stop in forever, just wait for things to work themselves out and generally speaking everything is fine. Woven are pretty decent and I’d actually probably use them again but try to be more patient lol 😆”

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Posted 3 years ago

“Great product! I ordered 2 cushions, really great quality and design, they feel like they’d last a lifetime! Only quibble was the delivery time, they took around a month to arrive.”

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Posted 3 years ago

“Website brilliant, found what I was looking for easily. Great discount code. Delivery was taking a long time but once I contacted customer service this was resolved and my delivery arrived shortly after”

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Posted 3 years ago

“Quality of cushions great. I would have awarded 5 stars but unfortunately they took too long to arrive with poor communication. As a last resort I phoned and the lovely person I spoke to via phone sorted out delivery date and all was well. As I said at the beginning, great cushions, great quality.”

Helpful Report

Posted 3 years ago

“You would have received 5 stars as the cushions are beautiful! Unfortunately the length of time they took to be delivered was overly long. I had to send several texts and make a phone call to find out when delivery would take place and the latter was the most productive. As I said, great product though.”

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Posted 3 years ago

“Rug is excellent quality and arrived when expected. Happy with who experience and customer service from Woven. One small thing.. there was an offer of free anti slip mat for underneath which never arrived... despite leaving my email address on the chat box which came up with the offer ... no agents available.. but said to leave email address. :-(”

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Posted 3 years ago

“Order took longer to receive than other providers. The items were of good quality but unfortunately I returned them as the did not suit. It was stipulated that if returning an item it was to be double wrapped. On arrival the cushions were uncovered and in a cardboard box which was not closed properly.”

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Posted 3 years ago

“We love our out door rugs”

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Posted 3 years ago

Woven is rated 4.2 based on 768 reviews